ESC - Four Seasons Silicon Valley

ESC - Four Seasons Silicon Valley reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   Jingjing VIP

   San Francisco2 reviews

   5.0

   Dined on 19 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Overall, the experience is amazing! Super friendly staff with timely great service! The food is also yummy! Will come back with family and friends! 💞💞💞
   

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2. S

   Sarinya

   San Francisco1 review

   5.0

   Dined on 5 January 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 3

   Tea was pretty good My waiter was very nice and friendly.
   

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3. J

   Jennifer VIP

   San Francisco5 reviews

   3.0

   Dined on 22 December 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 2

   The tea is served in the lobby. This was not a special holiday experience. I would not go back.
   

   ESC - Four Seasons Silicon ValleyResponded on 23 December 2024

   Thank you for sharing your feedback, Jennifer. We sincerely apologize that the tea experience didn't meet your expectations, and that the ambiance didn't feel as festive as you hoped. Your comments are important to us, and we’ll look into ways to make our offerings more special during the holidays. We hope you might consider giving us another chance in the future.
   

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4. P

   Pamela

   San Francisco10 reviews

   1.0

   Dined on 27 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   This was a disappointment as I booked the wrong date. Promptly left without eating
   

   ESC - Four Seasons Silicon ValleyResponded on 17 December 2024

   Dear Pamela, Thank you for sharing your experience with us. We're sorry to hear about the mix-up with your reservation date. We understand how frustrating that can be and appreciate your understanding. We would love the opportunity to welcome you back on the correct date for a better experience.
   

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5. CC

   ChristieC

   San Francisco1 review

   1.0

   Dined on 27 July 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   this was a special occasion celebratory high tea- it ended up a fun story of how you can get duped by the label of four seasons teas were open for all to sniff - in time of viral illness, doesn't seem best practice worst earl gray tea i have ever had- how do you mess up something so basic the food was subpar- pastries stale, the savory foods were salty not savory service was very slow at this price i would have expected superior snacks and great service.. i would have been better off with lipton and trader joes diy at home!
   

   ESC - Four Seasons Silicon ValleyResponded on 26 August 2024

   We’re truly sorry to hear about your experience. We regret that the high tea did not meet your expectations in terms of quality and service. Your feedback is invaluable, and we will address these issues to improve our offerings. We appreciate your comments and hope you might consider giving us another chance in the future.
   

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6. a

   abc123

   San Francisco1 review

   1.0

   Dined on 11 May 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Food was bad and options were very less, the tea was also not strong
   

   ESC - Four Seasons Silicon ValleyResponded on 26 August 2024

   We’re very sorry to hear about your experience. It’s disappointing to know the food, tea, and service did not meet your expectations. Your feedback is important, and we’ll address these issues to improve. We appreciate your comments and hope to provide a better experience in the future.
   

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7. M

   Momo VIP

   Central Coast3 reviews

   5.0

   Dined on 11 May 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Loved the modern rustic style. Great service. Enjoyed tea selection and smelling all the tea on the fancy display.
   

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8. J

   Judy

   San Francisco1 review

   5.0

   Dined on 20 April 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Love this place for afternoon tea - pretty much everything was perfect. If it wasn’t, they seem open to feedback. I want to come back every month to try their new menus!
   

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9. TF

   TiburonFoodie VIP

   San Francisco6 reviews

   5.0

   Dined on 17 March 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Both servers were SO friendly. I've been before and really appreciated them and the amazing chef. Probably the best afternoon tea in the bay area!
   

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10. SC

    SChaudhuri

    San Francisco2 reviews

    3.0

    Dined on 2 March 2024

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 4

    Not as good a tea experience at Lisa's Tea Treasures or Maison Daniel. Food is sub-par for sure. Pricing is similar to Rosewood, which again, is a better experience than here.
    

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