Felina - Ridgewood

Review summary

1. G

   Gary

   New York City

   4 reviews

   2.0

   4 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Supposed to be a family Thanksgiving dinner at what was hoped to be an upscale restaurant. Price fixe limited, published menu. After ordering and expecting our meals the waiter informs us they’re out of the items 2 of our party ordered. Disappointed we order 2 other items we were not thrilled about. Those come out and then they’re out of one our anticipated sides . Food lacked taste. No one checked on our drinks during the meals. No offer of coffee with dessert. Therefore a good diner might have been a better choice especially paying what we did. Everyone left very disappointed.
   

   Felina - RidgewoodResponded 1 day ago

   Hello Gary, We're sorry to hear about your disappointing experience at Felina - Ridgewood. We strive to provide a pleasant dining experience for all our guests and it's clear we fell short during your visit. We apologize for the mix-up with your orders, the lack of sides, and the lack of coffee, and believe me follow up is under way and your server will be aware of their shortcomings. We appreciate your feedback and will use it to improve our service. Our Hospitality representative will be contacting you very soon to discuss this and we will do our very best to rectify this in some degree to your satisfaction. Again, on behalf of the team here and I, our sincerest apologies for your experience on this special occasion. Felina - Ridgewood Management Team
   

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2. H

   Henry

   Western KY

   7 reviews

   3.0

   7 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 1

   I'll never know if the place is good or bad. We walked in and immediately knew there was a problem because the noise level was excruciatingly loud. We sat for 5 minutes screaming at each other and left. I have no clue how they stay in business. As a point of reference, I go to a lot of loud rock concerts and have no problem with high volume. I just don't expect it at a fine dining restaurant.
   

   Felina - RidgewoodResponded 1 day ago

   Thanks for visiting us, Hank. We're truly sorry to hear about your experience at Felina - Ridgewood. We understand that the noise level was a bit too high, and we apologize for the discomfort caused. Being a restored old bank space, it was designed to keep the bad guys out but unfortunately keeps the noise in. We're constantly working on improving our customers' experiences and your feedback is invaluable. We're constantly working on improving our customers' experiences and your feedback is invaluable. We hope you'll give us another chance to provide a better dining experience on maybe a quieter night or during our Sunday brunch. Frank and the team at Felina PS... Thanks for the great added tags too ... greatly appreciated.
   

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3. L

   Lisa

   New York City

   23 reviews

   vip
   4.0

   23 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   This was our first time at Felina. The food was good, service was great but we felt you fell short in the drink category. With our desserts my father & husband asked for Irish coffees that came out looking like regular coffee, no whipped cream and no crème de mint. Very disappointing. Then after our meal we went to the bar to enjoy a round of drinks. We asked for Belvedere vodka, he was out, SoCo, he was out, sambuca, he came back with a generic anisette, just not the same. For a restaurant in a popular town such as Ridgewood we’d expect top shelf alcohol fully stocked especially on a holiday!
   

   Felina - RidgewoodResponded 1 day ago

   Hi LisaM, Thank you for taking the time to share your experience at Felina - Ridgewood. We're glad to hear that you enjoyed the food and found our service great. However, we're sorry to hear that our drink selection did not meet your expectations. We always strive to provide a variety of high-quality drinks, and it's disappointing to hear that we fell short during your visit, we don't typically carry Belvedere vodka or "So-Co', but I do hope an alternative selection was made available. I will certainly bring this to our head bartenders' attention immediately. We appreciate your feedback and will certainly take it into consideration as we continually strive to improve our offerings. We hope to have the opportunity to serve you again soon. Sincere Regards. Frank and the team at Felina
   

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4. L

   Lou

   New York City

   10 reviews

   5.0

   10 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice place great food. Very cool venue converted bank. Recommend it for a good dinner with family or friends
   

   Felina - RidgewoodResponded 1 day ago

   Hey Lou! We're thrilled to hear that you enjoyed your experience at Felina - Ridgewood. It's wonderful to know that our venue and food added to your positive experience. We strive to make every diner's visit memorable, and your kind words are a testament to that. We can't wait to welcome you and your family back for another great dinner. Thanks again for the high ratings and a big thanks for the 5-star review (love all those 5-stars).And should there ever be anything we or I can do to make things even better, especially while you are here, please don't hesitate to ask for me. Sincere Regards. Frank and the team at Felina PS... Thanks for all the great added tags too ... greatly appreciated.
   

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5. R

   Renee

   Montreal

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the best Thanksgiving celebration experience at Felina. When we arrived, we were greeted by the warmest hosts. Our waiter, Will was very attentive and the service by everyone was top notch! The food was delicious with excellent presentations. And last but not least is the live music. It was such a wonderful addition; the musicians played very well, and the sound level was perfect. What a memorable dinner and will come back again!!
   

   Felina - RidgewoodResponded 1 day ago

   Hey Renee! We're absolutely thrilled to hear about your wonderful Thanksgiving experience at Felina - Ridgewood. It's fantastic to know that you found our hosts, service, and food to be top-notch, and a big thanks for the 5-star review (love all those 5-stars)! I will be sure to give a special shout out to the host team and your server Will at our next pre-shift meeting. We're also so glad that you enjoyed the live music we feature every Thurs, Fri, Sat dinner and for Sun. brunch. Your kind words mean a lot to us, and we can't wait to welcome you back for another memorable dinner! And should there ever be anything we or I can do to make things even better, please don't hesitate to ask for me. Sincere Regards. Frank and the team at Felina PS... BIG THANKS FOR ALL THE GREAT ADDED TAGS TOO !
   

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6. M

   Megan

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a great family dinner on Thanksgiving eve. Great ambiance and service. The specials were delicious.
   

   Felina - RidgewoodResponded 2 days ago

   Hey Megan, Thank you so much for your wonderful review, and a big thanks for the 5-star review (love all those 5-stars! We're thrilled to hear that you had a great family dinner on Thanksgiving Eve at Felina - Ridgewood. It's great to know that you enjoyed our ambiance and service. We're particularly happy that you enjoyed our specials. We look forward to serving you again soon! And should there ever be anything we or I can do to make things even better, especially while you are here, please don't hesitate to ask for me. Sincere Regards. Frank and the team at Felina
   

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7. R

   Reagan

   Charleston

   2 reviews

   4.0

   2 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Ate the garganelli alla vodka, the calamari, and the sopressatta pizza. Calamari was nice and lemony. Pizza was okay, not my favorite. Pasta was also good but not my favorite. Winterland Cosmo was good. Espresso martinis were good. Gave us free bread in beginning. Very very loud but nice ambiance.
   

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   Felina - RidgewoodResponded 6 days ago

   Hey Reagan; We're thrilled to hear that you enjoyed our garganelli alla vodka, calamari, and sopressatta pizza! We're sorry to hear that our pizza didn't quite hit the mark for you. We're always looking to improve, and your feedback is invaluable. We're glad you enjoyed our Winterland Cosmo and Espresso martinis. We understand that the noise level can sometimes be a bit high, but being a restored bank space, it was designed to keep the bad guys out but unfortunately keeps the noise in. We hope to see you again soon for another enjoyable dining experience. And should there ever be anything we or I can do to make things even better, especially while you are here, please don't hesitate to ask for me. Sincere Regards. Frank and the team at Felina
   

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8. T

   Todd

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   From the second we walked in to the time we sat down, we were met by a friendly and enthusiastic staff. We had a reservation for 4, but needed to add one more and Frank was more than accommodating. The service was on point and the food was excellent. We would highly recommend for a family dinner or a date night. Thank you to the staff for a great experience!
   

   Felina - RidgewoodResponded 6 days ago

   Hey Todd! We are all thrilled to hear about your positive experience and a big thanks for the 5-star review (love all those 5-stars! We're glad that our team was able to accommodate your request and that you enjoyed our service and food. We always strive to provide a memorable experience for our guests. Your recommendation means a lot to us. We look forward to serving you again soon! The staff and I greatly appreciate your kind words, sentiment and recognition. And should there ever be anything we or I can do to make things even better, especially while you are here, please don't hesitate to ask for me. Sincere Regards. Frank and the team at Felina
   

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9. B

   Barkev

   New York City

   11 reviews

   vip
   4.0

   11 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Good food good vibes great service Pizza with mushroom was great and meatballs I would recommend and chicken scarpallani
   

   Felina - RidgewoodResponded 7 days ago

   Hey Barkev, We're thrilled to hear that you enjoyed your dining experience at Felina - Ridgewood! It's wonderful to know that you enjoyed our food and service. We're glad you loved our pizza and mushroom pesto. Your recommendation means a lot to us. It's always a pleasure to hear when our guests appreciate the unique experience we're striving to provide. Your feedback is greatly appreciated. We look forward to welcoming you back to Felina - Ridgewood soon! And should there ever be anything we or I can do to make things even better, especially while you are here, please don't hesitate to ask for me. Sincere Regards. Frank and the team at Felina
   

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10. A

    Angelina

    New York City

    3 reviews

    5.0

    3 reviews

    Dined on 17 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great experience. The staff was outstanding. The food was tasty.
    

    Felina - RidgewoodResponded on 17 November 2024

    Hello Angelina, Thank you so much for your wonderful 5 -star review, love all those 5 stars! We're thrilled to hear that you had a great experience at Felina - Ridgewood. It's great to know that found our staff to be 'outstanding" and that they made a positive impression on you. So happy to hear that you enjoyed our food. Your kind words are a testament to the hard work our team puts into every detail. We hope to see you again soon for another delightful dining experience! And should there ever be anything we or I can do to make things even better, especially while you are here, please don't hesitate to ask for me. Sincere Regards. Frank and the team at Felina
    

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