Fire & Fork

Review summary

1. m

   matt

   South Wales

   1 review

   5.0

   1 review

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   First time here and will definitely return,the food was outstanding and the service was excellent!The burger we had was probably the best I’ve ever tasted and the ox cheeks were so tender you didn’t need a knife,a little bit more expensive than we’re used to but well worth it 👍
   

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2. E

   Emma

   South Wales

   1 review

   1.0

   1 review

   Dined on 21 November 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   We had a disappointing experience at this restaurant. Two of us ordered the fillet steak—one was cooked well, but the other was completely inedible and very chewy. The person who received the poor-quality steak took just two bites, both of which were spat out and discarded in a tissue. When the waitress returned, we explained the situation and made it clear that none of the steak had been consumed. The waitress kindly offered a free glass of wine as a gesture, which was accepted. However, when the bill arrived, we were shocked to see that the full cost of the inedible steak was still included. Upon questioning this, the waitress said she could offer 25% off the steak, which we felt was unfair given that none of it had been eaten. We explained that we were happy to pay for the wine but not the steak. After some back and forth, they reluctantly offered a 50% discount, but the whole exchange felt awkward and unnecessary. What was particularly frustrating was that the manager never came out to address the issue directly, leaving the waitress—who was not at fault—to handle a situation that clearly required managerial input. Overall, the experience left a sour taste. Being asked to pay for a meal that wasn’t consumed is unacceptable, and the way the issue was handled was unprofessional. We won’t be returning.
   

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3. C

   Cheryl

   South Wales

   1 review

   4.0

   1 review

   Dined on 17 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food was absolutely gorgeous and the service was very friendly, however there was a mix up and there was around a 40 minute delay between our first and main course. We weren't rushing so the length of the delay is partly our fault for not speaking to staff however we'd been there for so long someone came to offer us the dessert menu before we'd even had our main course. Apologies were offered and we had a slight reduction to our bill because of the error. We would definitely return.
   

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4. E

   Elise

   South Wales

   1 review

   5.0

   1 review

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food amazing service they even offered us all the left over Yorkshires and a pot of Gravy 😊
   

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5. OT

   OpenTable Diner

   South Wales

   1 review

   5.0

   1 review

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great venue great food great price.. you won’t be disappointed and they cater for the dogs too! 🐶🐶 our two loved their order of sausages
   

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6. K

   Keri

   South Wales

   1 review

   5.0

   1 review

   Dined on 3 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely stunning Sunday lunch platter the beef fell apart, loads of veg & potatoes, everything about it was just delicious can’t wait to go back
   

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7. L

   Lauren

   South Wales

   1 review

   5.0

   1 review

   Dined on 3 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of the best Sunday roasts we have had. Lovely place, brilliant service and beautiful food. Would definitely recommend this to friends and family. Excellent value for money!
   

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8. A

   Alison

   South Wales

   1 review

   5.0

   1 review

   Dined on 1 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   This is a modern and fresh dining experience, that provides fresh and interesting food. The menu makes you want to return for more we will definitely return.
   

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9. L

   Liz

   South Wales

   1 review

   1.0

   1 review

   Dined on 25 October 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 4

   We booked for a party of 6 for 7.15pm on a Friday evening. We were taken to our table by a welcoming man. When our food order was taken, we weren’t asked if anyone had any allergies!!! We ordered 2 platters, 1 steak and 1 pork. 45 mins later the female who took the order said there had been a glitch, the platters hadn’t gone through. At this stage we weren’t offered complementary drinks. 20 mins later my daughter went to ask when would our food be ready, then we were offered complementary drinks. When the food eventually came, some foods on the platters were luke warm. One platter had 2 prawns and 4 tails, the other platter had 4 prawns and 6 tails. We felt the platter was certainly overpriced at £65. Our overall experience was very disappointing. We eat out regularly, sadly we won’t be returning to this restaurant or recommending to our friends.
   

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10. H

    Hayley

    South Wales

    1 review

    3.0

    1 review

    Dined on 12 October 2024

    1. Overall 3
    2. Food 2
    3. Service 5
    4. Ambience 5

    First time eating at Fire and Fork today,and after seeing all the amazing photos and reviews we was really excited. But was very disappointed sadly😞 Staff are lovely Environment is also relaxing and lovely Our starters was stunning, burnt belly pork ends and the beef cigar.( really lovely) Our burger platter was really disappointed. Very small burger ( like a childs) small amount of meat and little bit of blue cheese The coleslaw that I saw on every othe pic looked amazing ( looked home made with red cabbage) ours was the typical white coleslaw u get in Tesco I've added a pic of ours and a pic of someone else's that was put on to compare ..on Facebook page However it hasn't put us off coming back as other then that all was lovely
    

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