FIRE - The ART Hotel Denver, Curio Collection by Hilton

Review summary

1. C

   Cameron

   Tucson

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Our host and server did a really good job. They were a little behind on reservations to start which isn’t ideal but kind of expected on a big day like Valentine’s Day, but the host did a good job informing us and getting us a table as soon as possible. Was a 3 hour dinner due to really high ticket times in the kitchen and bar. With us getting seated at 8:30, we didn’t get our drinks until 9:00 and the starter until about 9:30. And the entree was not out until about 10:15. Which also came out cold. The plates were really hot though, so you could definitely tell that they were just sitting under the warmer waiting to be ran for a while. We also tried to get a second drink as our main course came out, but it didn’t come until after our dessert was finished. That being said, definitely not our servers fault. It was obvious that she put in and coursed our food and drink orders in a timely manner. She also kept looking at our table to see if food/drink was out and double checking that she had put it in. As well, she kept ensuring us that it was coming. Overall, an okay experience in a place with a lot of potential. I just wish things were more organized in the kitchen and bar. Especially on a day where you have a limited menu where you’re only making the same 6 things throughout the night.
   

   FIRE - The ART Hotel Denver, Curio Collection by HiltonResponded 1 day ago

   Hello Cameron- Thank you for spending your Valentine’s Day with us and for sharing your feedback. We're glad to hear that our host and server took good care of you, but we sincerely regret that delays in the kitchen and bar impacted your experience. We understand how important timing is, especially on a special occasion, and we’ll be reviewing our processes to ensure better flow and coordination during high-volume nights. Your insights are truly valuable, and we appreciate your patience. We’d love the opportunity to welcome you back for a smoother and more seamless dining experience in the future. Tobias Burkhalter, Hotel Operations Manager
   

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2. O

   Omar

   Denver

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   The food was delicious and our waiter name I believe was Roy he was outstanding real attentive making sure we wasn’t missing anything. The only complaint I would have is when ordering I ask for some Don Perrion champagne thinking it was gonna be a glass like the menu says but instead I got a $389 bottle that I didn’t order and found out till the end, so just heads up
   

   FIRE - The ART Hotel Denver, Curio Collection by HiltonResponded 1 day ago

   Hello Omar- Thank you for dining with us and for your kind words about Roy’s service—we’ll be sure to share your compliments with him! We appreciate your feedback regarding the champagne. To clarify, we don’t serve Dom Pérignon by the glass, only by the bottle. We’re sorry for any misunderstanding and will ensure our team communicates this more clearly in the future. We hope to welcome you back soon for another great experience. Cheers, Management
   

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3. A

   Aagaman

   Denver

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Very costly, and not enough food. Donot recommend
   

   FIRE - The ART Hotel Denver, Curio Collection by HiltonResponded 1 day ago

   We’re sorry to hear that your experience didn’t meet expectations. We always strive to provide great value and a satisfying dining experience. Your feedback helps us improve, and we appreciate you sharing it with us. Best regards, Tobias Burkhalter, Hotel Operations Manager
   

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4. B

   Blair

   Greensboro

   2 reviews

   5.0

   2 reviews

   Dined on 8 February 2025

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   We had an excellent dinner at Fire! I would recommend to anyone looking for a lovely evening out.
   

   FIRE - The ART Hotel Denver, Curio Collection by HiltonResponded 5 days ago

   Hey Blair- Thank you so much! We're thrilled you had a wonderful evening at Fira. Hope to welcome you back again soon. Cheers, Tobias Burkhalter, Hotel Operations Manager
   

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5. J

   Jeniece

   VIP

   Denver

   1 review

   5.0

   1 review

   Dined on 2 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect dinner spot with the girls. We ate around the fire and watched the sunset. Definitely have to try the wings .. DELISH
   

   FIRE - The ART Hotel Denver, Curio Collection by HiltonResponded 5 days ago

   Hello Jeniece- Sounds like the perfect night! So glad you had a great time with the girls, and we’re all about those wings too—thanks for the recommendation! Can’t wait to have you back again! Cheers, Tobias Burkhalter, Hotel Operations Manager
   

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6. L

   Lilli

   Denver

   1 review

   5.0

   1 review

   Dined on 2 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Our server was the cutest man ever! I believe his name was Ron. He was great
   

   FIRE - The ART Hotel Denver, Curio Collection by HiltonResponded on 5 February 2025

   Thank you for your great review! We agree - Ron is awesome! We hope to see you back soon!
   

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7. T

   Theresa

   VIP

   Denver

   20 reviews

   4.0

   20 reviews

   Dined on 30 January 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We had a wonderful table for a family birthday celebration. However, no offer of a small cake for our son celebrating his birthday. Some of us had to leave for an event, but it could have even been offered to go. Felt like an oversight.
   

   FIRE - The ART Hotel Denver, Curio Collection by HiltonResponded 5 days ago

   Hello Theresa- Thank you for celebrating your son's birthday with us! We're so glad you enjoyed your table and the gathering, but we’re sorry we missed the opportunity to make the occasion even more special. Your feedback is truly appreciated, and we’ll be sure to take it into account to enhance our guest experience. We’d love the chance to welcome you back and celebrate properly next time! Cheers, Tobias Burkhalter, Hotel Operations Manager
   

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8. H

   Heidi

   Denver

   2 reviews

   5.0

   2 reviews

   Dined on 23 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This place has a nice ambiance and the apps and drinks were great. Excellent service by our waiter (Ron) too.
   

   FIRE - The ART Hotel Denver, Curio Collection by HiltonResponded on 28 January 2025

   Thank you for your review, Heidi! We’re happy to hear that you enjoyed your experience at Fire and liked both our food and drink offerings. We also appreciate your kind remarks about our server, Ron. We look forward to seeing you again soon!
   

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9. R

   Ryan

   VIP

   Los Angeles

   6 reviews

   5.0

   6 reviews

   Dined on 19 January 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Special call out to Estella she was very friendly and provided excellent service.
   

   FIRE - The ART Hotel Denver, Curio Collection by HiltonResponded on 25 January 2025

   Thank you so much for this excellent review! We'll make sure to pass your kind words to Estela. We hope to see you again soon, for another great experience!
   

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10. H

    Haley

    Denver

    5 reviews

    2.0

    5 reviews

    Dined on 5 January 2025

    1. Overall 2
    2. Food 2
    3. Service 3
    4. Ambience 3

    We had great service, but the food was very lackluster. Had the burrata, crab sliders, and the wedge. The wedge was good! Additionally we were sat by the windows and it was very very cold. My wine pour was laughably small for $12 as well. Overall, probably wouldn’t recommend or go back, unfortunately.
    

    FIRE - The ART Hotel Denver, Curio Collection by HiltonResponded on 13 January 2025

    Thank you for sharing your feedback with us. We’re glad to hear that you received great service and enjoyed the wedge salad, however, we regret that other aspects of your experience did not meet your expectations. Next time, we would be happy to seat you in a more comfortable location and ensure that everything is to your liking. Please don’t hesitate to contact us if you decide to visit again - we would love the opportunity to make things right.
    

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