Firebirds Wood Fired Grill - Charlotte - Northlake

Firebirds Wood Fired Grill - Charlotte - Northlake reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Maya

   Charlotte1 review

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Mae was an angel!!! We frequent FB often, and we’ll honestly come back to this specific location next time if it means we get the chance to have her be our server again! Everything was great, and my husband loved his steak - it was cooked perfectly! Thank you!!
   

   Is this helpful?

2. OT

   OpenTable Diner

   New York City2 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great overall experience. Appetizers were great. Smokey flavored chicken wings with sauce brought a new flavor profile. The salad of the Tuna was refreshing. Prime rib was flavorful and well cooked. The ribeye steak was well cooked but the meat itself could have been better with lesser fat and no tendons. The serve was great. Prompt, smiling and trying to make our experience great. Would love to go back.
   

   Is this helpful?

3. Z

   Zenobia

   Charlotte1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We celebrated my mother’s birthday at Firebirds, and it was an absolutely wonderful experience from start to finish. The ambiance was warm and inviting, perfect for a special occasion. Our server was attentive, ensuring every detail was just right, and the food was exceptional—perfectly cooked steaks, flavorful sides, and a decadent dessert that made the celebration even sweeter. The staff even went the extra mile to make my mother feel special, which truly elevated the evening. Firebirds exceeded our expectations, and we’ll definitely be back for future celebrations!
   

   Is this helpful?

4. D

   Davidsongal

   Charlotte11 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Family birthday lunch- staff was superb! Food was delicious,
   

   Is this helpful?

5. D

   Delmus VIP

   Greensboro7 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My wife and I had an amazing time! Ellie was our waitress and she was awesome. Great food and atmosphere. Definitely will be returning.
   

   Is this helpful?

6. OT

   OpenTable Diner

   Atlanta2 reviews

   5.0

   Dined on 7 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great time per usual
   

   Firebirds Wood Fired Grill - Charlotte - NorthlakeResponded 6 days ago

   We appreciate your 5-star review! It’s always a pleasure to provide great service, and we’re so happy to know you had a positive experience. See you again soon!
   

   Is this helpful?

7. N

   Nakiesha

   Charlotte1 review

   3.0

   Dined on 6 March 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 1

   The food was amazing however, the server was very slow and not helpful. it was literally 10 people in the restaurant, and she didn't offer bread. She was slow to ask what we needed, slow to serve, and slow to check out.
   

   Firebirds Wood Fired Grill - Charlotte - NorthlakeResponded 6 days ago

   We appreciate you taking the time to share your experience, Nakiesha. We're sorry it didn’t meet expectations, and we’re committed to making things better. Your feedback will be shared with our team to help improve our service.
   

   Is this helpful?

8. OT

   OpenTable Diner

   Charlotte1 review

   5.0

   Dined on 6 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Charles was a wonderful server. He was attentive without being disruptive during our meal. His timing was great and made us feel like he was genuinely glad to be serving us our delicious meal! We love Firebirds, service, food and ambiance.
   

   Firebirds Wood Fired Grill - Charlotte - NorthlakeResponded 4 days ago

   We appreciate your 5-star review! It’s always a pleasure to provide great service, and we’re so happy to know you had a positive experience. See you again soon!
   

   Is this helpful?

9. DJ

   DonnyJ VIP

   Raleigh3 reviews

   1.0

   Dined on 2 March 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   The waitress was terrible! We sat at the table for about 10-15 minutes without anyone coming and even saying please give me a minute. We never received refills and when it was time for our dessert, she had it for us in to go boxes. Management was great and listened to our concerns.
   

   Firebirds Wood Fired Grill - Charlotte - NorthlakeResponded on 4 March 2025

   Thank you so much for sharing your review, Donny J. We are sorry to hear about this experience. Your feedback is valuable, and it will be shared with our team for improvement moving forward. Can you please email us back with your email address, first and last name. I would like to make things right with you. Thank you.
   

   Is this helpful?

10. OT

    OpenTable Diner

    Charlotte1 review

    5.0

    Dined on 2 March 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great service but staff was a bit short. Food was excellent.
    

    Is this helpful?