Firebirds Wood Fired Grill - Jacksonville

Review summary

1. OT

   OpenTable Diner

   Jacksonville

   5 reviews

   5.0

   5 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and excellent service! This is not my first time dining here, and it will not be the last.
   

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2. P

   Patricia

   VIP

   Jacksonville

   61 reviews

   5.0

   61 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was out first time for Brunch. We thoroughly enjoyed it. Shrimp and grits were outstanding!
   

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3. m

   marianne

   VIP

   Chicago

   25 reviews

   4.0

   25 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Great happy hour selections and the sea bass with shrimp was good. It had a little cream sauce that was flavorful. .
   

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4. J

   Jerry

   VIP

   Miami

   8 reviews

   4.0

   8 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   I ambience, food and service were all excellent. Good value for the price. The app, Lobster Queso dip was just ok - could use more lobster, more cheese and more seasoning. We had the Cajon Ribeye and it was cooked and seasoned perfectly. I rate as outstanding the sided -charred carrots, feta and pumpkin seeds. The staff was great offering more bread and refilling water.
   

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5. r

   rebecca

   VIP

   Orlando

   42 reviews

   2.0

   42 reviews

   Dined on 12 January 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 4

   Prime rib fatty and filet mignon was a thin cut and over cooked. The fire place was not on on a chilly night. Nothing was good about experience The server was nice and pleasant, best thing about the evening.
   

   Firebirds Wood Fired Grill - JacksonvilleResponded 4 days ago

   Dear Rebecca, We appreciate you taking the time to share your recent experience at Firebirds. We're genuinely sorry to hear that the quality of food fell short of our usual standards. Your feedback is valuable, and I'll personally share your review with our leadership team. If you have additional details to provide or any questions/concerns, feel free to reach out to us. Your input is important, and we thank you for bringing it to our attention. Thank you!
   

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6. C

   Candace

   Jacksonville

   7 reviews

   5.0

   7 reviews

   Dined on 11 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food was outstanding as always! I recommend the wood grilled salmon with fondue sauce and mashed potatoes. My husband had the Baja shrimp pasta and said it was delicious. The presentation for my salmon could have been a little neater but overall the entire experience was superb.
   

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7. M

   Marianne

   VIP

   Jacksonville

   55 reviews

   4.0

   55 reviews

   Dined on 8 January 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The food was very good and Chris, our server, was very friendly and attentive without being intrusive.
   

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8. J

   Joshua

   Jacksonville

   1 review

   2.0

   1 review

   Dined on 5 January 2025

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   Our waitress Gabby was the saving grace here... and we felt horrible for her (she kept that smile on her face and tried, though!)... She'd been there for less than a week, was scrambling like crazy to keep people happy... and the 3 tables she had (us and the two tables behind us) all had food come out poorly and late. All of them. Food sent back. Drinks were also made incorrectly. It took 10 minutes for someone to say hello after we were sat, after that we asked for bread, ordered drinks and water... the water came out 10 minutes later...the bread 5 minutes after that (with several apologies during that time), and the drinks finally after that. Our poor waitress spent so much time apologizing for the poor kitchen performance that it's no wonder she had a hard time keeping up. My wife got a chicken pasta dish and it came out cold. Gabby let us know that they have a 5-second rule where food has to go out as soon as it's done being fired... there's no way that rule was followed here... it was cold. She took it back and brought out another one 2 minutes later (no clue how it was made that fast - my guess is we got something meant for another table). We took most of hers home in a to-go box but later threw it out as she got sick. I got the chilean sea bass... unfortunately I don't do well with shrimp. There's no mention of shrimp on the menu at all, but it's covered in shrimp and some sort of sauce that overpowered everything about the fish. Normally when I get sea bass it comes out almost like a filet mignon (shape/size)... and it's moist, flaky, firm, and tender. This came out as several pieces of thin filets at different thicknesses and some were overcooked and stringy (yes, stringy) and some were undercooked. I left most of it on the plate. Sadly it was a $150+ meal and we left feeling cheated (as did the two tables behind us who were fairly vocal as well) literally "everything" was wrong. Gabby tried her best with what she had.
   

   Firebirds Wood Fired Grill - JacksonvilleResponded on 7 January 2025

   Dear Joshua, We appreciate you taking the time to share your recent experience at Firebirds. We're genuinely sorry to hear that the quality of food fell short of our usual standards. Your feedback is valuable, and I'll personally share your review with our leadership team. If you have additional details to provide or any questions/concerns, feel free to reach out to us. Your input is important, and we thank you for bringing it to our attention. Thank you!
   

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9. s

   sheila

   Jacksonville

   1 review

   5.0

   1 review

   Dined on 5 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Seabass was amazing. Porkchop was tender and juicy.
   

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10. K

    Kylie

    Jacksonville

    2 reviews

    5.0

    2 reviews

    Dined on 5 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our first experience at Firebirds - we will be back! Our server Khalil was excellent and we will request him each time. We chose deviled eggs, ahi tuna superfood salad, and Chilean sea bass - all were absolutely perfectly served and tasted amazing! The charred carrots were the best carrot side I’ve had anywhere! We were very pleased with our service from the hostess to the server, and all those that stopped to address emptying plates and serving entrees. Not a negative thing occurred our entire time. Khalil still continued checking in on us even after our bill was paid and we were finishing our drinks 🍷
    

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