Firebirds Wood Fired Grill - Jacksonville

Firebirds Wood Fired Grill - Jacksonville reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. G

   Ginger

   Unspecified1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was great, lobster queso was delicious. Salmon and shrimp seasoned and prepared well. Mashed potatoes tasted homemade.
   

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2. D

   Davis

   Charleston3 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Overall good experience, steak was decent, beautiful atmosphere, very romantic.
   

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3. V

   Vanessa

   Orlando1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was amazing and our server Melissa was excellent! Our daughter has severe food allergies and she was able to coordinate between the chef, manager, and my daughter to get her a delicious dish!
   

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4. T

   Toni

   Jacksonville2 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We have been to Firebirds several times and always enjoyed it. I realize today was Easter but our service was very slow. We were there for over an hour and didn’t even get our bread for an hour after seating. When we received our food it was all at room temperature , not even hot. I’m sure this was just an off day. We were there for over 2 1/2 hours and when they gave our bill (we had 3 separate bills) the charges were incorrect. They did fix this and apologized. This won’t stop us from returning. We spent most of the time we were there just waiting. We have been there for Easter in the past and did not have this problem.
   

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5. A

   Angelique

   Jacksonville1 review

   5.0

   Dined on 17 April 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Good experience. First time. Server was pleasant and attentive.
   

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6. K

   Katrice

   Orlando2 reviews

   2.0

   Dined on 13 April 2025

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   Brea was cold. Salmon and shrimp entree came with 2 shrimp. Steak was tough
   

   Firebirds Wood Fired Grill - JacksonvilleResponded on 15 April 2025

   Hi Katrice, Thank you for sharing your recent experience at Firebirds. I want to offer a sincere apology as the situation you described does not align with our usual standards of hospitality. Your feedback is essential, and I will ensure that your review is discussed with our leadership team.
   

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7. A

   Amanda

   Tampa1 review

   2.0

   Dined on 12 April 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   Our waiter was terrible. Got apps and drinks pretty quickly and then everything went south from there. Order three salads and our meal came but never got any salads. We asked for butter and when we called the manager over it had already been 15 mins. It took the manager 30 seconds. Asked for boxes and that proceeded to take another 15 minutes.
   

   Firebirds Wood Fired Grill - JacksonvilleResponded on 14 April 2025

   Dear Amanda, Thank you so much for sharing your review. We’re sorry to hear about your experience and truly appreciate your feedback. Rest assured, it will be shared with our team to help us improve moving forward. Thank you again for bringing this to our attention.
   

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8. D

   Dejournette VIP

   Tampa9 reviews

   4.0

   Dined on 6 April 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Food was ok but customer service was splendid. Ambience was elegant
   

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9. P

   Paul

   Jacksonville7 reviews

   3.0

   Dined on 5 April 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   The waiter was spot on for the steak recommendation. I wish I listened and got the NY Strip. My Prime rib was just Ok. My wife’s NY strip was very good. The specialty margaritas were just ok. Service was slow and the waiter seemed out of place. He was forgetful, didn’t get us our desert or extra drink we ordered which we canceled. He gave us the wrong receipt with credit card and someone else got ours which they had written in a lousy tip which I left on there. Very unlikely we will go try Firebirds a second time.
   

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   Firebirds Wood Fired Grill - JacksonvilleResponded on 7 April 2025

   Dear Paul, Thank you for taking the time to share your experience at Firebirds. We appreciate your feedback, as it helps us improve and provide the best possible experience for our guests. We’re sorry to hear that your visit didn’t fully meet your expectations.
   

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10. D

    David

    Charleston22 reviews

    5.0

    Dined on 5 April 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Very nice dinner! The food was delicious and the service was great!
    

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