Firebirds Wood Fired Grill - Memphis

Review summary

1. OT

   OpenTable Diner

   Memphis1 review

   1.0

   Dined today

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   My experience at Firebirds for my birthday celebration was not the best at all. I was disappointed i had reservations for 9pm we didn’t get seated until about 9:20 which was ok. What was not ok to me was the long waits I waited 15 mins for a straw for my water. Our sever was very nice and friendly but we waited long periods of time for everything. The food came out after almost a hour of waiting and the restaurant was not very packed so I’m not sure what the delay was. I love Firebirds but this experience wasn’t one that will make come back or refer anyone.
   

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2. C

   Crystal

   Memphis7 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   It was very loud, appeared the ac was out bc it was warm/hot and they had the front doors open on a very windy night. Food and service was great!!
   

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3. J

   Jim VIP

   Memphis28 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Arianna did a nice job serving us timely and professionally! One steak was under cooked but the other 3 meals were cooked as expected and nice portions.😃🎉
   

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4. K

   Kim

   Memphis6 reviews

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 2

   This used to be a nice, quiet to low level restaurant. The last few times we have been here, it has been very loud with parties. I understand you might want people to enjoy a party, but please think do your other customers who might want a quiet night out, and ask the loud tables to not be so loud.
   

   Firebirds Wood Fired Grill - MemphisResponded 3 days ago

   Hi Kim, We appreciate you taking the time to share your recent experience at Firebirds. We're genuinely sorry to hear that the quality of food fell short of our usual standards. Your feedback is valuable, and I'll personally share your review with our leadership team.
   

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5. J

   Jackson

   Memphis1 review

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   The food wasn’t exactly terrible, it just wasn’t worth what we paid. My main complaint is that my steak was overcooked. An expensive steak shouldn’t be overcooked. And in terms of the service, our waiter was super nice when he was around. But he wasn’t around much.
   

   Firebirds Wood Fired Grill - MemphisResponded 5 days ago

   We appreciate you taking the time to share your experience, Jackson. We're sorry it didn’t meet expectations, and we’re committed to making things better. Your feedback will be shared with our team to help improve our service.
   

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6. J

   Jim

   Unspecified1 review

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   The food was very good. The veggies were a bit undercooked, and the salmon a bit overcooked, but everything thing had a great flavor, and enjoyable. The service, both front of the house and back of the house, seemed to be struggling a bit with the packed dining room, but our server was extremely courteous, lending to an overall very pleasant evening.
   

   Firebirds Wood Fired Grill - MemphisResponded 5 days ago

   Hi Jim, Thank you so much for your wonderful review! I truly appreciate your feedback and will be sure to share your concerns with our leadership team. We are thrilled to hear you had a great experience, and we look forward to welcoming you back soon!
   

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7. LA

   LeAnnP

   Memphis3 reviews

   5.0

   Dined on 8 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very friendly and great service. Food was excellent
   

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8. OT

   OpenTable Diner

   Tallahassee2 reviews

   5.0

   Dined on 8 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great service…Great food. Will be back again and again
   

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9. P

   Penni

   Memphis1 review

   1.0

   Dined on 7 March 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   Terrible experience. I requested steak pink in the middle. It came out well done twice. After the second time, I asked the server to bring our dessert & I’d take my meal with me. It took 20 more minutes to get the dessert. Manager comped my meal but food was not good & we received very little attention. We arrived at 5:30 & it took an hour and 45 minutes to get out of the restaurant. Food & service was bad. We will not go back.
   

   Firebirds Wood Fired Grill - MemphisResponded 5 days ago

   We appreciate you taking the time to share your experience, Penni. We're sorry it didn’t meet expectations, and we’re committed to making things better. Your feedback will be shared with our team to help improve our service.
   

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10. J

    James

    Memphis2 reviews

    5.0

    Dined on 7 March 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3

    Great food and great service. Definitely recommended
    

    Firebirds Wood Fired Grill - MemphisResponded 4 days ago

    Hi James, We appreciate your 5-star review! It’s always a pleasure to provide great service, and we’re so happy to know you had a positive experience. See you again soon!
    

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