Firebirds Wood Fired Grill - Morrisville

Review summary

1. J

   JEFF VIP

   Raleigh92 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   what a treat to see lovely Sarah again, combined with perfect service from Jeremy & his able trainee, resulting in an exceptional dining experience.
   

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2. J

   Jonathan VIP

   Raleigh21 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was outstanding, we had a small problem and our server was very attentive.
   

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3. S

   Sidney

   San Francisco10 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food was excellent and the service was very good but the prices are ridiculously high
   

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4. L

   Lanie VIP

   Raleigh33 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Best place around for a great prime rib and tasty salad. Excellent service and friendly atmosphere.
   

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5. OT

   OpenTable Diner

   Raleigh1 review

   5.0

   Dined on 28 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service , atmosphere superior... will be back
   

   Firebirds Wood Fired Grill - MorrisvilleResponded 6 days ago

   We appreciate your 5-star review! It’s always a pleasure to provide great service, and we’re so happy to know you had a positive experience. See you again soon!
   

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6. S

   Sascha

   Raleigh6 reviews

   5.0

   Dined on 28 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great Place to Eat. Great Staff, Great Food and the Price is also reasonable. Would rate this better than any Longhorn or Texas Roadhouse. Keep up the great work!
   

   Firebirds Wood Fired Grill - MorrisvilleResponded 6 days ago

   Hi Sascha, We appreciate your 5-star review! It’s always a pleasure to provide great service, and we’re so happy to know you had a positive experience. See you again soon!
   

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7. G

   Gregory VIP

   Raleigh16 reviews

   5.0

   Dined on 24 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   always a good meal...great service willing to fix issues with out question
   

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8. A

   Alisa VIP

   Charlotte10 reviews

   2.0

   Dined on 23 February 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   We had a 7:15 pm dinner reservation for 6 on Saturday evening. While our waitress was trying her best and checked on us often it was over an hour before our meals came out. That could have been excused, but our meals came out individually over a 20 minute span. Firebird's is our go to celebratory meal restaurant in Charlotte and the Raleigh area and we were so disappointed. I spent over $245 for an awkward, cold, disjointed meal. I'm not sure what was going on with the kitchen and if asked, our preference would have been to wait to have all entrees served together. No manager in sight-
   

   Firebirds Wood Fired Grill - MorrisvilleResponded on 25 February 2025

   Thank you so much for sharing your review, Alisa. We are sorry to hear about this experience. Your feedback is valuable, and it will be shared with our team for improvement moving forward.
   

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9. C

   Carnadose

   Raleigh14 reviews

   1.0

   Dined on 23 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   This was the second FireBirds I've eaten at in t wo weeks (both on a Saturday night) and by far the most disappointing. I previously ate at the North Hills location last week and it was an excellent experience from the time I arrived with reservations, to the courteous staff, to the excellent and timely service. The food came out hot and fast and was excellent. Reservations and seating at the Morrisville location were great, they immediately seated me and my family. The first disappointment was our waiter who spoke to us as if we were talking to his boys back on the block. This was not the same level of professionalism I experienced at the other location. The drinks and appetizers orders went in and came out quickly, which were the only highlights of the evening. We placed our food order and waited for approximately 30 to 45 minutes for it to come out. Our waiter came by at least three times and said " your food is coming". Same level of customers as North Hills but almost three times the wait for food. The food that did come out was from lukewarm to cold. I requested to see the manager who immediately came over and apologized and said she would correct the problem. They fixed the problem by throwing the food in a microwave and heating it up. My son and I both recognized the food as the food we were previously served. His medium steak was now medium well to well done on the inside, the vegetables were overcooked and the rice pilaf was hard. We were done at that point, our waiter blamed management for not properly staffing the place with the best people on a Saturday night. We did get a a $47 discount on over $250 worth of food and drinks but I didn't go there for a discount. I went there expecting to treat my family, who came from out of town, the same level of experience and quality of food I had at the North Hills location last weekend. I live near the Morrisville location, but I'll drive the extra distance next to get a better quality of food and service.
   

   Firebirds Wood Fired Grill - MorrisvilleResponded on 24 February 2025

   Dear Carnadose, Thank you for taking the time to share your review. We’re truly sorry to hear about your experience. Your feedback is invaluable, and we’ll be sharing it with our team to ensure we continue improving.
   

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10. A

    Angela

    Raleigh7 reviews

    5.0

    Dined on 22 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Large party of 10 and we received excellent service!!
    

    Firebirds Wood Fired Grill - MorrisvilleResponded on 28 February 2025

    Hi Angela, Thank you for your amazing review! Your support means the world to us, and we’re so happy you had a great experience. We can’t wait to serve you again!
    

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