Firebirds Wood Fired Grill - Orange Village

Review summary

1. L

   LaToya

   Cleveland1 review

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   The best items were the chicken wings and bread pudding. My entire party food was cold. Nothing was hot like it should have been. It was hard to get refills, and everything took so long to get that we ordered to not understand why we received cold food. Spending $300+ on a bill not enjoy it is absolutely ridiculous. The restaurant wasn't even packed.....just didn't understand. Was celebrating my mom 60th Birthday at a restaurant she never been too. I had made the mistake of telling my mom she would enjoy!!!
   

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2. K

   Kimberly

   Cleveland10 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Overall my experience was good. The service was slightly slow but all orders were correct as well as the bill.
   

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3. SL

   SheilaL

   Cleveland3 reviews

   3.0

   Dined on 8 March 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 4

   The food was excellent! Our group of 6 all enjoyed their meals. The service was terrible. We waited a long time to order, never came back to refill water, waited for dessert menu and waited to get our check…. It was a long night!
   

   Firebirds Wood Fired Grill - Orange VillageResponded 6 days ago

   We appreciate you taking the time to share your experience, Sheila. We're sorry it didn’t meet expectations, and we’re committed to making things better. Your feedback will be shared with our team to help improve our service.
   

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4. OT

   OpenTable Diner

   Cleveland1 review

   2.0

   Dined on 8 March 2025

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 4

   The food was bland. The best part was the waiter and his promptness and attention!
   

   Firebirds Wood Fired Grill - Orange VillageResponded 6 days ago

   We appreciate you taking the time to share your experience. We're sorry it didn’t meet expectations, and we’re committed to making things better. Your feedback will be shared with our team to help improve our service.
   

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5. D

   Darryl

   Unspecified1 review

   5.0

   Dined on 3 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Not the first time we’ve eaten there. We’ll be back.
   

   Firebirds Wood Fired Grill - Orange VillageResponded on 6 March 2025

   Hi Darryl, We truly appreciate your 5-star review! It’s always our goal to provide the best experience, and we’re so glad to hear we met your expectations. Looking forward to seeing you again!
   

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6. OT

   OpenTable Diner

   Tahoe1 review

   5.0

   Dined on 1 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was excellent. Food was excellent. No complaints here.
   

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7. MS

   MSANGIE

   Cleveland1 review

   5.0

   Dined on 1 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   March 1,2025 I'm still celebrating my 61th birthday. We had reservations for 130pm. Front desk 2 receptionist very welcoming. Excellent customer service, with a pleasant attitude, our waitress, Miss Jacqueline. The grill salmon was so tender. And the loaded baked potato w/o bacon was Hmmmm! The vegetables weren't tender enough for me, so the Waitress exchange for broccoli. I was well satisfied
   

   Firebirds Wood Fired Grill - Orange VillageResponded on 5 March 2025

   Hi Msangie, Thank you so much for your wonderful review! I truly appreciate your feedback and will be sure to share your concerns with our leadership team. We are thrilled to hear you had a great experience, and we look forward to welcoming you back soon!
   

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8. D

   Diane VIP

   Cleveland6 reviews

   5.0

   Dined on 23 February 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Outstanding service and great food! Selections suited everyone!
   

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9. K

   Karen

   Cleveland1 review

   4.0

   Dined on 23 February 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Restaurant was packed. We had a reservation but they couldn’t seat us right away. Kitchen was backed up as there were many large groups dining there at the same time. It took forever for the appetizer to come out and then the dinner came out within 3 minutes of getting the appetizer. So we didn’t have time to enjoy it and had to box it up. Waitress was very attentive and kept making apologizes for the delays. The quality of the food was very good despite the wait. Serves hot and very tasty. We will go back again but maybe on a weekend night when they might not be as busy.
   

   Firebirds Wood Fired Grill - Orange VillageResponded on 28 February 2025

   Hi Karen, Thanks for your review! We’re always striving for excellence and appreciate any feedback on how we can make your next visit even better. Hope to see you again soon!
   

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10. J

    James VIP

    Cleveland11 reviews

    3.0

    Dined on 22 February 2025

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 2

    The biggest problem was service and coordination with the kitchen. Our appetizer arrived AFTER our entrees were served. The entrees came very quickly after the salads. My impression was they were short-staffed and restaurant was rather full
    

    Firebirds Wood Fired Grill - Orange VillageResponded on 24 February 2025

    Hi James, Thank you for taking the time to share your review. We’re truly sorry to hear about your experience. Your feedback is invaluable, and we’ll be sharing it with our team to ensure we continue improving.
    

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