Firebirds Wood Fired Grill - Plano

Review summary

1. JD

   JDan

   Dallas

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   Food was actually good. Three of us did the 3 item meal. The value for what you got was decent. Two had the filet, one the chicken entree and one just had the Ahi tuna salad. The desserts say petite but they were still a shareable size. The service was not very good. Manager came by at least twice to apologize for the slow service. We had a couple cocktails and those were also slow. Two desserts came out eventually but the bread pudding had to be boxed up after waiting 20 minutes. The restaurant was not crowded since it was a Tuesday but the hostess sat us at the last booth that had the service station for the wait staff to enter food/drinks on the side of our table. There were several people basically standing over the glass bearer the whole two hours. When they entered food they were looking down on our table. Mainly they were waiting on food and talking. Avoid this table! It should be the last table people get sat at!! We definitely want to try the bar next time.
   

   Firebirds Wood Fired Grill - PlanoResponded 2 days ago

   Thank you so much for sharing your review. We are sorry to hear that the quality of service fell short of the standards we strive to deliver. We greatly appreciate you taking the time to provide your feedback, and it will be shared with our team for improvement moving forward.
   

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2. T

   TONI

   Dallas

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Kyla was a great server and the food was amazing. 
   

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3. E

   Elizabeth

   Dallas

   8 reviews

   3.0

   8 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Our second visit and probably the last. We spent about $120 (before tip) per person for 3 courses and drinks. Our steaks were all ordered medium rare but all came medium, dry and needed salt and pepper. Steaks and loaded backed potatoes were not served hot, lukewarm at best. Server was pleasant but had only been there a few weeks. Manager stopped by a few times, but what she needed to be monitoring was the hostess desk, which was slow and confused and the restrooms which were dirty and overflowing with trash.
   

   Firebirds Wood Fired Grill - PlanoResponded 5 days ago

   Thank you so much for sharing your review. We are so sorry to hear about this experience, and we’d love the opportunity to make things right. Will you please message us with your email address so we can follow up further? Thank you.
   

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4. W

   Wilma and Dana

   Washington DC

   17 reviews

   vip
   5.0

   17 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We brought our four grandchildren to Firebirds tonight. Their kids menu is the best I have ever seen! The kids loved their food. Our food was wonderful and the server, Brennan, was excellent!
   

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5. D

   David

   Dallas

   18 reviews

   vip
   4.0

   18 reviews

   Dined on 12 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   We wanted to try a new restaurant and their Veterans Day offer drew us in. Firebirds provided an experience that exceeded our expectations and we will be returning. We both got the 7 ounce filet and found the filets prepared as ordered after switching them - an honest mistake. The filets had a nice char and were salted lightly as we prefer - unlike some other venues that are very heavy handed with the seasoning. My wife infrequently gets her steak as rare as she likes, but she was very happy with most of her steak while mine was also prepared as expected. She ordered the carrots as her side while I ordered the scalloped potatoes and we were able to share our sides. The sauted carrots were sweet and seasoned retaining some firmness while being a little soft for our liking. We both found the scalloped potatoes to be well permeated with the cheese while retaining sufficient firmness to be enjoyable. I have some personal issues with rich foods and found them to be a little more saucy than I prefer but still enjoyable. We found the wine list a little underwhelming but we weren’t looking for wine or cocktails walking in the door. Some of the cocktails looked interesting on the menu and the bourbon list was pretty good. The bread looked great on a neighboring table, but we were neither offered nor served any so we cannot comment on the actual quality of the bread.
   

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6. K

   Karla

   Amarillo

   1 review

   5.0

   1 review

   Dined on 12 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wanted to find a fun place to eat on Veterans Day and Firebirds did not disappoint! Food was awesome. We will be back!
   

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7. C

   Char

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined on 11 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   PERFECT and 5 star for everything. The food was delicious and fresh. The waitstaff was wonderful and fast. Every time I go there it is fabulous. Great restaurant!
   

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8. E

   Emily

   Dallas

   7 reviews

   4.0

   7 reviews

   Dined on 10 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We loved the service. The food and drinks were interesting and well done. We had the 3-course dinner & we’re pleased. It was a busy Saturday night, so a little too noisy for our taste.
   

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9. P

   Patricia

   Dallas

   18 reviews

   vip
   3.0

   18 reviews

   Dined on 7 November 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   The food is not as good as when they first opened. I really liked this restaurant but it is so so now.
   

   Firebirds Wood Fired Grill - PlanoResponded on 12 November 2024

   Thank you so much for sharing your review, Patricia. We greatly appreciate you taking the time to provide your feedback, and it will be shared with our team for improvement moving forward.
   

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10. C

    Cherrye

    Dallas

    22 reviews

    5.0

    22 reviews

    Dined on 6 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Food was delicious. Service from Amber was excellent! All eight ladies had a most enjoyable lunch.
    

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