Firebirds Wood Fired Grill - Surprise

Review summary

1. H

   Heather

   Las Vegas

   1 review

   3.0

   1 review

   Dined today

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 1

   Nice and friendly waitress. Restaurant was way too loud and could not hear anyone in our party because the noise level was so loud. This was an immediate turn off because I thought this was going to be an upscale restaurant but the ambience was totally trashed because it felt worse than a bar and grill. The deviled eggs with jalapeños with candied bacon was excellent and one of the greatest things I have ever eaten. The Caesar Salad was great and loved the croutons. The steak very tender but unfortunately not cooked enough as it was very red despite request for medium well. Ended up boxing it up and will finish cooking it at home. The baked potato was hard as a rock. Celebrated my birthday and while it was well-meaning to provide a crème brûlée cheesecake, I was never asked if I would actually want this dessert which I did not want. I was looking forward to ordering another dessert and was never given the opportunity to order a different dessert nor was anyone else in my party offered to order a dessert. I just let the other people in my party eat the cheesecake but we had to wait 5 minutes before Silverware given. What a let down to not be able able to order a dessert for my birthday. Then when we walked outside the restaurant following the meal, there were teenagers playing volleyball and running around. We were almost hit by the volleyball which again is not the dining experience we were looking forward to having or expecting to have.
   

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2. K

   Kent

   VIP

   Phoenix

   2 reviews

   4.0

   2 reviews

   Dined today

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 3

   This is very nice. Very noisy due to no insulation in ceiling. We had ribs and they were warm at best.
   

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3. OT

   OpenTable Diner

   Des Moines

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing food and great atmosphere!! Always great when the server is good and you get to meet the manager as well. Makes for a fantastic visit. Made my dad's birthday great! Thank you!!
   

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4. R

   Ronald

   VIP

   Phoenix

   73 reviews

   5.0

   73 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The salads are very good and enough for two meals. Take half home.
   

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5. J

   Jim

   VIP

   Las Vegas

   28 reviews

   3.0

   28 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 2

   This restaurant is very busy. Our reservation was for 6:30... We were seated at about 6:50.We got drinks right away and placed our orders by 7 pm. And then we waited... and waited. Things were dyeing down and our food came shortly after 8. Our server did a great job of keeping us informed and was very friendly and pleasant.
   

   Firebirds Wood Fired Grill - SurpriseResponded 4 days ago

   Thank you so much for sharing your review, Jim. We are sorry to hear about this experience on your wait time. Your feedback is valuable, and it will be shared with our team for improvement moving forward.
   

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6. P

   Peggy

   VIP

   San Francisco

   35 reviews

   4.0

   35 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great meal—drinks, appetizers and entrees all top notch. Service was excellent! The lobster spinach queso was particularly good.
   

   Firebirds Wood Fired Grill - SurpriseResponded 1 day ago

   Hi Peggy, Thank you so much for your wonderful review! We truly appreciate your support and are thrilled to hear you had a great experience. We look forward to welcoming you back soon!
   

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7. l

   lisa

   VIP

   Phoenix

   5 reviews

   5.0

   5 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious dinner. Cooked perfectly! Todd was an incredible server. He checked on us making sure everything was perfect!! Had reservations so we didn’t wait long to get seated.
   

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8. C

   Chanel

   VIP

   South Dakota

   7 reviews

   5.0

   7 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Steak Tacos are always a winner!! Tried the lobster queso- delicious!
   

   Firebirds Wood Fired Grill - SurpriseResponded 1 day ago

   Hi Chanel, Thank you so much for your wonderful review! We truly appreciate your support and are thrilled to hear you had a great experience. We look forward to welcoming you back soon!
   

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9. D

   Dan

   VIP

   Phoenix

   54 reviews

   5.0

   54 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server, Emma, was professional and personally kind.
   

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10. D

    Derek

    VIP

    Edmonton

    12 reviews

    5.0

    12 reviews

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent brunch - I had steak and egg bowl and not only did it taste very good but filet steak and poached eggs were cooked perfectly and it was a very good sized portion. My wife had the Honey fried chicken sandwich and she said it was very very good - there were two pieces of chicken and she could only eat one - she will be having the other piece for dinner tonight. Lemonade was perfect - not too sweet!! Second time we have been there this week - first time we have had brunch there but we will definitely be going again!!
    

    Firebirds Wood Fired Grill - SurpriseResponded 1 day ago

    Hi Derek, Thank you so much for your review! We truly appreciate your support and are so glad to hear you had a great experience. We look forward to serving you again!
    

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