FireFin Grill

Review summary

1. B

   Berfin

   Miami

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This restaurant is a perfect choice for a seafood dining experience by the marina.Every dish was incredibly fresh and prepared with great care. The flavors reflect the high quality of the ingredients and the chef’s expertise. The unique view of the marina and the gentle sea breeze added an extra layer of enjoyment to the meal. The staff were extremely professional and friendly, making us feel truly special. I highly recommend this amazing spot to all seafood lovers. Simply flawless!🎉🎉
   

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2. R

   Rona

   West Palm Beach

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great band on Friday nights, reservation honored! Appetizers delicious and fun to share to have a variety of of foods.
   

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3. R

   Randy

   West Palm Beach

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Service was poor food quality wasn’t the right food way overpriced. Do not eat there.
   

   FireFin GrillResponded 3 days ago

   We’re sorry to hear you had a negative experience. We take every review seriously. We greatly apologize that your expectations weren’t met and we’re aiming to make improvements to ensure this doesn’t happen again.
   

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4. K

   Kayla

   Chicago

   9 reviews

   1.0

   9 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Had a reservation at 5pm, December 25th, for a prefixed Christmas meal. Waited 2 hours for our food which never came. We did not get a single plate of our 3 course meal. Decided to pay for drinks and leave. When speaking to the manager, he said the cooking staff did not prepare properly. A prefixed menu makes preparing easier with less meal options compared to a full menu. Extremely poor excuse and it’s ridiculous we waited 2 hours not even getting our SOUP appetizer. There were no apologies or any compensation. Will never come back to this restaurant and will tell others to avoid. From the likes of it, management needs to change along with addressing chief issues.
   

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5. D

   Dr. Julia

   West Palm Beach

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 4
   3. Service 4
   4. Ambience 3

   We arrived at 4 pm for Christmas dinner. We were given a selective 3 course menu. 20 minutes after ordering we are told that one out of the 2 appetitizer on the menu were no longer available “86”. Unfortunately we had order this item of stuffed mushrooms. It took exactly 1 hr to receive our first course of salad and soup from the time we ordered. When our entrees were finally delivered 2 of the 3 entrees were delivered. The last entree made it to the table 15 minutes later. We finally completed our dinner after 3 hrs.
   

   FireFin GrillResponded 3 days ago

   We’re sorry to hear you had a negative experience. We take every review seriously. We greatly apologize that your expectations weren’t met and we’re aiming to make improvements to ensure this doesn’t happen again.
   

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6. D

   Don

   West Palm Beach

   28 reviews

   1.0

   28 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Let’s be clear, restaurant was half empty, so I don’t think any of this can be blamed on the holiday. We were handed a holiday menu, but expected the regular menu. When we said we wanted the regular menu but asked for the soup in the holiday menu, they said it wasn’t prepped yet. The lobster bisque, which 5 out of 6 of us ordered, Was broken… the cream was broken. The Caesar salad never came out for two people and most of the main dishes came out and were cold. A bartender approached the table at one point, asked if one person was done their martini, and took the glass… only 1 glass, not the other 5 empty glasses on the table. Odd. One of the dishes was an $80 steam seafood dish… very cold, finally took it back and heated it up, but then it was overdone. The only good thing was that the manager took it off the check and gave us a discount for the other cold food. The server was sweet but she had no command of service and we had to keep reminding her of things that were missing. Very disappointing and won’t go back.
   

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7. L

   Lou

   West Palm Beach

   3 reviews

   4.0

   3 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Sophia really worked hard to make sure we were happy. She corrected a mistake on the bill and made sure we were completely satisfied with our entire dining experience. The food was delicious!
   

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8. k

   kim

   VIP

   New York City

   50 reviews

   3.0

   50 reviews

   Dined on 21 December 2024

   1. Overall 3
   2. Food 4
   3. Service 5
   4. Ambience 2

   Our service was friendly, helpful and polite. The food was good. The live music was talented but waaaaay tooo loud. We could barely hear our conversation.
   

   FireFin GrillResponded 6 days ago

   Hey Kim, Thanks so much for your review! We are looking forward to make your next visit even more enjoyable.
   

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9. J

   John

   VIP

   Memphis

   8 reviews

   2.0

   8 reviews

   Dined on 21 December 2024

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 1

   Food is overpriced and not very good. There was music that was way too loud. The server was very good.
   

   FireFin GrillResponded 6 days ago

   Hey John, Thanks so much for your review! Our team is constantly learning from people's feedback, and your feedback has made us reflect upon what could be improved at our end. We are surely looking forward to have you at firefin again, to make your next experience up to your expectations. Hoping to see you soon!
   

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10. G

    Gabe

    Denver

    1 review

    4.0

    1 review

    Dined on 20 December 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    Cool place, good food, great service, right on the water.
    

    FireFin GrillResponded 6 days ago

    Hey Gabe, Thanks so much for your review! We love hearing about our customers’ positive experiences, and we can’t wait to have you back.
    

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