Floor 13 Rooftop Bar

Review summary

1. C

   Christin

   VIP

   Phoenix

   13 reviews

   5.0

   13 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fun holiday theme experience. Makes for a great date night. Service was great drinks and food were amazing as well.
   

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2. C

   Claudia

   Phoenix

   4 reviews

   4.0

   4 reviews

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Beautiful Mountain View’s, good service and festive cocktails. We loved their turkey sliders too!
   

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3. C

   Christina

   Phoenix

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   The location is nicely decorated what we didn’t like was the food and services. Very overpriced, only had 2 drinks, flatbread pizza and charcuterie board and the bill was $115 due to the automatic 18% gratuity. Our server was rude after 1 hour into our dinner she rushed us out, she did a time check and asked if we wanted to wrap up when we were clearly still eating. Overall horrible experience and terribly overpriced.
   

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4. R

   Ralph

   Phoenix

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Not enough graham crackers for the s’mores for the price.
   

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5. K

   Ken

   Seattle

   4 reviews

   2.0

   4 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   Service was bad. Waitress and hostess seemed pretty disinterested in their jobs. Supposed to be a fun festive event,those guys should be working at IHOP. Grinch cruising the tables was fun, drinks were pretty good and predictably overpriced. Waitress didn't even bother to bring us a bill, just announced that our time was up and we owed $350. Had to ask for a copy so we could check it and take note that they added a 18% gratuity. I guess they know they are getting a tip regardless so they don't need to put out any effort. We had fun despite them.
   

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6. T

   Tia

   Phoenix

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   My experience was okay. Two of the five food items were missing and of course it was the two items we wanted. The waitress was sweet but she neglected the table a bit. It took forever to get service. I was really hyped for this place, couldn’t get a reservation last year and this year I was finally able too; but it Lowkey disappointed.
   

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7. S

   Salina

   Phoenix

   8 reviews

   4.0

   8 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 5

   Had a great time for a friends birthday. Only complaint is the server wasn’t attentive and kept bumping into my chair.
   

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8. Z

   Zoe

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was so nice and helped me get the right drink
   

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9. D

   Debbie

   Phoenix

   4 reviews

   1.0

   4 reviews

   Dined on 21 December 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Reservation started at 9pm and we got told our table wasn’t ready. Okay fine since they said the 90 min limit doesn’t start until we get seated. We got seated about 20 min later. The next time the server checked in, we ordered food, drinks, and requested waters in the meantime. We probably received our cocktails - no water- about 20 min later. One of our friends doesn’t drink alcohol so she was just sitting waiting for a drink for over 30 min and then finally they bring *one* water when there was three of us at the table. We finally get our food over an hour later with 30 min left on our reservation. No silverware or napkins and the server is nowhere to be found. We went up to ask at the front and they rudely handed us silverware. We ask for waters again. We get brought only *two* waters. By this time, my friend has already finished her first one. We wait probably another 20 min for the check to come and again no server. We ask up at the front again. The server comes and just asks for the card, we haven’t seen a receipt yet. She seemed annoyed that we asked for a receipt but goes and grabs it. Thankfully we did because gratuity is already included! Drinks were okay. Food was again, also just okay. Wouldn’t come back. Also want to say that I’ve been the Miracle pop-up in Denver and THAT was a 10/10 experience and thought that this would be the same.
   

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10. T

    Tom

    VIP

    Orange County

    6 reviews

    3.0

    6 reviews

    Dined on 12 December 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3

    Overall it was a good experience. However, the prices are way too high for what you get. That goes for both food and drinks. In addition, the way the “holiday experience” was explained did not meet expectations at all. Basically, it was a roof top experience with Christmas lights and background music. There was no Grinch or any other characters present, which is what we were led to believe would happen. When we inquired, the gal said that only happens on weekends, specifically on Saturdays. Let down for sure.
    

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