Floris at VMFA

Review summary

1. M

   Melanie

   New York City

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   This was my mom and my first experience having afternoon tea at Floris. We have had tea at many establishments in both the US and UK. While to food and ambiance was amazing, there was a couple aspects of the service that didn’t compare. We felt slightly rushed in the service as we didn’t get our first tea till after the scones and bread. Then the remainder of the food - savory and dessert came out shortly after. It would have been great to have a change of plates as well between courses. This wasn’t the biggest deal, but the server also mixed up our teas for the second course. I was able to distinguish the teas from eachother and luckily there wasn’t any allergy issues there. We enjoyed the experience very much, but just wanted to share some feedback. My mother is an etiquette coach so she is more aware of these details. Ultimately the goal of etiquette is to bring comfort and standard to experiences. These little details would all elevate the experience.
   

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2. M

   Maxwell

   Richmond

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My experience was lovely. Each item on the tray was delectable (I especially enjoyed the savories), and both teas I tried (Josephine and Georgia's Peach) were perfectly brewed and served at the ideal temperature. Staff (shout out to Ellie and Emma!) was attentive but not overbearing, and I was perfectly comfortable dining alone, without any awkwardness. The ambience was casually refined, with understated table settings that let the room and experience speak for itself. It was a bit lively, but that's on me for choosing a reservation on Saturday--I would expect similar energy at any location in the area on likely the busiest day of the week. A wonderful way to spend a rainy post-holiday afternoon. Will be recommending to friends in need of decompression.
   

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3. J

   JoAnn

   VIP

   Richmond

   137 reviews

   5.0

   137 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We finally made it to Floris on Christmas Day. What a perfect experience on a special occasion! The sweets and savories served with with wonderful teas was as scrumptious and delicious as it was for us in England. It doesn’t seem like a lot of food is being served since it’s in small portions. But we were completely full when we left with no need for any dinner when we got home. Everything was beautiful and perfect. I don’t even like beets. Yet I loved the delicate little beet sandwich. The scones were really tasty. And the desserts tasted even better than they looked. Adam was our server, and he did a fabulous job, as did all the servers. We will definitely be back.
   

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4. J

   John

   Columbus

   3 reviews

   3.0

   3 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   The service was very good. However for the price the food should have been better. The bread for the sandwiches was a little dry and was not a fan of all the sandwich choices.
   

   Floris at VMFAResponded today

   Thanks for the feedback about your dining experience. We're glad to hear that you found our service to be good. However, we're sorry to hear that our food didn't meet your expectations. Your comments about the bread and sandwich choices have been noted and will be shared with our culinary team. We hope to have the opportunity to serve you again and provide a better experience.
   

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5. A

   Anna

   Richmond

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   So yummy and great service!!! Bring the Richmond Snowman back for every season
   

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6. G

   Gregory

   VIP

   Richmond

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delightful experience Will make high tea a habit
   

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7. L

   Leslie

   Richmond

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Memorable holiday experience! Such a beautiful tearoom with perfect high tea! Loved the holiday shopping bazaar as well.
   

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8. T

   Tara

   Richmond

   4 reviews

   2.0

   4 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Just not good...I wish it were otherwise, but it's just not. The tea was tea, so nothing to complain about there. They had a wide selection, however they were out of a few that I wanted to try. But no big deal I guess, I ordered others. The food is another story. Nothing, and I mean nothing, was good. The sandwiches were awful. The staple of any English tea, cucumber sandwich...the cucumbers were slimy & soggy, the bread was dry & tasted like it had been left out on the counter all night. Not sure if it was old or just a bad choice of bread?? The egg salad was rancid tasting. The other 3 were just not good. I don't believe anything had actually "gone bad" I believe it was just not yummy food. The sweets tray was worse. Obviously just mass ordered, nothing made in house. An English tea isn't right without a good scone with cream & what we were given was a hard, over dry mass produced biscuit with butter. And random other sweets that had no character or charm like an English tea should have. And to have packets of sugars & large spoons, versus sugar cubes & teaspoons??? It's these little things that make English tea, English tea & the price worth it & sadly this price was not worth it. The servers were kind & attentive enough. Were they tea experts, no, & again that's why you pay what you do for an English tea service because you want the expertise
   

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   Floris at VMFAResponded 1 day ago

   We're really sorry to hear about your experience at Floris. We take pride in our tea and food, and it's disappointing to hear that we didn't meet your expectations. We appreciate your feedback about the food and style of service, and we're sorry they were not up to par. Your comments about our bread and sweets have been noted and will be shared with our Chef. We hope to have the chance to make it up to you in the future.
   

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9. L

   Lyndon

   Richmond

   34 reviews

   4.0

   34 reviews

   Dined on 22 December 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   This is my second time at Floris and although the food and teas are always excellent, the service was definitely missing attentiveness. The servers were not checking on our table to see if we needed anything and I had to call them twice, which I hate to do, to ask for milk, and to ask for tea refill. Even more, I had finished my tea pot and left the top open for the server to see, but she never looked our way when she walked by several times. The second pot took a long time to come and I had to remind another waitress that we were still waiting. A bit disappointing for the price.
   

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10. J

    Jeff

    VIP

    Richmond

    4 reviews

    5.0

    4 reviews

    Dined on 16 December 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    Floris at the VMFA is a lovely overall experience. The savory and sweet items they provide with your choice of tea are beautiful to look at and tasty to eat. The service is attentive and responsive but somewhat leisurely. A great experience for the holidays or other special occasion.
    

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