Fogo de Chao - Baltimore

Review summary

1. J

   Jay

   Washington DC

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 3

   Hello All, This is my 3rd time dining at the Baltimore location. This time I was accompanied by my family. I was truly disappointed and so were they. Age range from 50 to 10. The 1st thing was customer service, we had to look for assistance EACH time, as well as the table next to us.(made friends) No, it was crowded we were seated immediately. On Father's day we had about a 30 minute wait, with reservations. I had 3 points, but I'm so disappointed with it all. The food was DRY (chicken) (chicken bacon wrap) we just discarded in our napkins. Hopefully your experience is different. We will not return. Paying for subpar food and service is not what we want to spend our hard earned money on.
   

   Is this helpful?

   Report
2. S

   Sidney

   Oklahoma City

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great time! Never been for Thanksgiving and had a great time with the family!
   

   Is this helpful?

   Report
3. C

   Cassandra

   New York City

   7 reviews

   3.0

   7 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   The servers were very kind and accommodating. Most of the food was cold for thanksgiving. Meats were all very rare. Freezing cold inside of the dining area. Not truly worth the money for us but I get the experience.
   

   Is this helpful?

   Report
4. M

   Moe

   Baltimore

   6 reviews

   vip
   4.0

   6 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Experience was nice , Alba did a great job . Salad bar as always nice and Fresh
   

   Is this helpful?

   Report
5. S

   Sergio

   Baltimore

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great staff they took care of our business party.
   

   Is this helpful?

   Report
6. D

   Dave

   New York City

   28 reviews

   vip
   2.0

   28 reviews

   Dined on 22 November 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   I visit Fogo in many cities including one wear my home. Baltimore has issues. The noise level is always high. It as difficult to hear anyone at the table including the servers. The servers push you through dinner from initial contact to your bill and exit. Baltimore, servers were non existent after figuring out how much you will pay. Meat was raw or well no matter what you asked for. Found a mistake on my bill after an argument over a wine selection. Not a great meal anymore for sure despite being a favorite back home in NY
   

   Fogo de Chao - BaltimoreResponded 5 days ago

   We appreciate your feedback about your visit to our Baltimore location, Dave. We're sorry to hear about the challenges you faced with the noise levels and service. Your concerns regarding the dining experience, food quality, and billing are important to us. Our team would like to discuss this further to address your concerns. Please reach out via our website contact form. Thank you.
   

   Is this helpful?

   Report
7. M

   Michael

   Minneapolis

   8 reviews

   vip
   3.0

   8 reviews

   Dined on 21 November 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Disorganized location. Bar unable to make drinks timely. Cold bar picked over and never restocked. Meats rarely walked around, and if they were, cooked poorly and low quality. There for 2.5 hours, which is crazy for this type of service flow. Location needs leadership, structure, staff who are trained. Skip this joint and go get a real steakhouse experience.
   

   Fogo de Chao - BaltimoreResponded 5 days ago

   We're sorry to hear about your recent experience, Michael. It's concerning to hear about these challenges during your visit. Our team is committed to addressing this and would like to explore how we can improve. Please reach out via our website contact form so we can assist further. Thank you.
   

   Is this helpful?

   Report
8. S

   Syda

   Baltimore

   7 reviews

   1.0

   7 reviews

   Dined on 17 November 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   The service was awful, tables pushed together so close there’s people walking over your food to get to their table. The waiters sat us down and left us at our table, we had three different servers do this. We didn’t get asked if we wanted any drinks until an hour after arrival. The meat skipped our table and some others tables several times because of how packed it was in there.
   

   Fogo de Chao - BaltimoreResponded on 18 November 2024

   We appreciate your feedback and are sorry to hear about the challenges faced during your visit. It’s concerning to learn about the service and space issues you experienced. Please reach out to us via our website contact form so we can understand your concerns better and work toward providing an improved experience. Thank you.
   

   Is this helpful?

   Report
9. R

   Reginald

   Washington DC

   3 reviews

   vip
   1.0

   3 reviews

   Dined on 17 November 2024

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 4

   Servers and waiters were inattentive and didn’t enter our orders in even after being asked multiple times. Waiting for an extensive period of time for everything from drinks to the bill. We had to ask for each item we ordered a minimum of 3 times before receiving it, initially waiting an hour for one single drink.
   

   Fogo de Chao - BaltimoreResponded on 18 November 2024

   We're sorry to hear about the experience you described, Reginald. It falls short of the high standard we aim to provide. Our team would like the opportunity to address this and ensure a better experience for you. Please reach out to us via the contact form on our website to discuss this further. Thank you.
   

   Is this helpful?

   Report
10. A

    Agnes

    Los Angeles

    62 reviews

    2.0

    62 reviews

    Dined on 15 November 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 3

    Very disappointing. We came a year ago. The salad bar was wasn’t as good. There wasn’t any bacon for one thing. I asked four times for filet and they ran out of medium filet before it got to me. We had to ask for refills on our ice tea and waters.
    

    Fogo de Chao - BaltimoreResponded on 18 November 2024

    Agnes, we're sorry your recent visit didn't meet your expectations, especially compared to last year. We regret that our Market Table and service fell short for you. Our team is eager to work toward a better experience on your next visit. Please connect with us through our website contact form so we can address your concerns further. Thank you.
    

    Is this helpful?

    Report