Fogo de Chao - Naperville

Review summary

1. S

   Sarah

   Chicago

   9 reviews

   1.0

   9 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   We had the worst experience there tonight. Incompetent is the best way to sum it up. We always start our holiday with a nice meal out and chose this place for something different this year. The service was horrendous at best. It took 2 servers and at least 3 trips to the table to get our drink order, and the alcoholic beverages then took another 10+ minutes. 5 of the 6 of us did the traditional meat order, but my husband ordered the Sea Bass and passed on the meat. Every time they came to the table they tried to give him meat, even though he didn’t order it. After an hour we inquired about his fish only to find out the order was never put in (we told multiple servers multiple times about this order). The meat service was also an issue with some not serving our full table and only paying attention to one end. They also were not fully aware of their allergens when one of our guests inquired due to an allergy. When we finally talked to the manager he apologized but didn’t really seem to care or show any urgency. We will not be back and do not recommend.
   

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2. R

   Rose

   VIP

   Chicago

   29 reviews

   5.0

   29 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelente services and delicious variety of food.
   

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3. P

   Paul

   VIP

   Chicago

   8 reviews

   5.0

   8 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service everyone was very nice and efficient
   

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4. L

   Lavera

   Chicago

   5 reviews

   4.0

   5 reviews

   Dined on 14 December 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Tom was very attentive. Food arrived in timely manner. However, wasn’t pleased that we was t seated until an hour later. Would like if customers reserve they are at least 15 minutes afterwards. If customers don’t show up after 10-15 min they lose their spot. I also notice my second drink was dirty. I didn’t notify server. I waited on a straw that I did not receive.
   

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5. R

   Robert

   Chicago

   50 reviews

   1.0

   50 reviews

   Dined on 11 December 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Always go to Texas de brazil but had gift certificate for fogo. Stopped for a drink at bar but only 5 chairs at bar and 2 high tops - terrible. Atmosphere was mediocre. Salad bar said smoked salmon but not to be found. Texas has shrimp and lobster bisque on salad bar this one was terrible- squash soup and nothing of interest. Food was no were near Texas de brasll. No wonder they had the discount coupon.
   

   Fogo de Chao - NapervilleResponded on 13 December 2024

   We appreciate your feedback and are sorry to hear about your experience. Our team values all our guests and is committed to delivering a memorable dining experience. We encourage you to reach out through our website contact form to discuss any concerns in detail, as we'd love to ensure you have a better experience in the future. Thank you.
   

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6. N

   Nicole

   Chicago

   27 reviews

   3.0

   27 reviews

   Dined on 7 December 2024

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service were great, BUT double check your bill. We were given a lunch menu for dinner. We ordered based on the prices off the lunch menu, but we were billed off the dinner menu prices. Luckily one of the people we were with caught the mistake and the manager corrected the error and charged us the lunch menu prices. Check your menu and check your bill. Inexcusable mistake.
   

   Fogo de Chao - NapervilleResponded on 9 December 2024

   We're pleased to hear you enjoyed both the food and service, Nicole. It seems there was a billing error during your visit, and we're sorry for any inconvenience this may have caused. We'd appreciate the opportunity to discuss this further and prevent any future incidents. Please reach out through our website contact form. Thank you.
   

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7. J

   Jason

   VIP

   Chicago

   2 reviews

   1.0

   2 reviews

   Dined on 1 December 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Service was nonexistent. Waited 10 mins for clean plates. Finally went to the salad bar and grabbed plates for my entire family so we could eat. Had to literally go find a server to bring us water as well. The service here is inexcusable for the price. They weren’t even busy just no one doing much of anything. I feel I should have tipped myself as I did the majority of the work. It was my son’s 12th birthday we were celebrating too. Will certainly be going somewhere else next year. The last few times I’ve dined here it’s been pretty much the same. They don’t seem to care much anymore. I wouldn’t waste my time here again go somewhere that appreciates their customers and are attentive to them.
   

   Fogo de Chao - NapervilleResponded on 5 December 2024

   We're sorry to hear about your recent experience, Jason. We aim to provide attentive service, and it's concerning to learn of your feedback. Celebrating your son's birthday should have been special, and we regret that this was not the case. Please contact us through our website so we can address your concerns. Thank you.
   

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8. T

   Tommy

   Chicago

   1 review

   5.0

   1 review

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Honestly, great service we came out with a party of 6 and all of us had a great time service was awesome! Would come out again for sure!
   

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9. M

   MacKenzie

   Los Angeles

   1 review

   3.0

   1 review

   Dined on 29 November 2024

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   I think the overall presentation was great, and I enjoyed the options available. All the chicken dishes I had were dry. Good flavor but dry. I also wish they had more hot sides.
   

   Fogo de Chao - NapervilleResponded on 1 December 2024

   We appreciate your feedback regarding the presentation and variety, MacKenzie. It’s concerning to hear about the chicken dishes not meeting expectations. Our team would like to improve your experience and discuss more options, including hot sides. Please contact us through our website so we can address your concerns. Thank you.
   

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10. K

    Kevin

    Chicago

    4 reviews

    5.0

    4 reviews

    Dined on 29 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent service and food!
    

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