Fogo de Chao - New York

Review summary

1. H

   Honey

   New York City

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Very bad experience. Ruined the christmas mood. The reservations weren’t honored. We waited for an hour just to be seated. Very greedy management. The place looked like a bar because of the line of people waiting. Smells of cigarette inside. The food was not even that good. Not worth the money. The servers doesnt even understand what you want. Overall, if I can put zero stars I’d do it..
   

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2. M

   Michael

   New York City

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Disappointing Experience – Never Again! We have visited Fogo de Chão a few times in the past and had good experiences, both privately and for business occasions. However, this time was an absolute disaster and ruined our Christmas evening. Despite having a reservation, we had to wait an unbelievable two hours in the completely overcrowded lobby before being seated. The restaurant seemed completely overbooked and overwhelmed – no apology, no sense of service. Instead of a relaxed evening, we were met with chaos and frustration. This restaurant is definitely no longer an option for business occasions, and we won’t be visiting it privately again either. An experience to avoid, especially on special occasions.
   

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3. C

   Claudia

   France

   1 review

   2.0

   1 review

   Dined today

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   Siamo arrivati 20 minuti in anticipo e seduti 40 minuti dopo l’orario. attesa tutti accalcati. Le sagre di paese sono meglio organizzate. E visto quello che spendi a cena, dovrebbe essere meglio l’accoglienza
   

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4. C

   Chelmy

   Philadelphia

   3 reviews

   3.0

   3 reviews

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Stay away on Christmas Eve! it was chaos during dinner time. They clearly overbooked and, although I had reservation and I was on time, I waited with my family for one hour and a half. It was ridiculous! There were about 80 people standing and waiting as well. So it was not a brief waiting time as they described. Extremely disappointed! Service and food at the restaurant itself were good, but the management team should review their procedure for special occasions like Christmas Eve.
   

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5. M

   Michael

   Philadelphia

   6 reviews

   4.0

   6 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   cold to say the least. tucked away in back of the restaurant but yet still a literal breeze. food was on par with what we expected and the service was good. overall 4/5
   

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6. T

   Terry

   New York City

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful time and our service was excellent
   

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7. E

   Eliet

   VIP

   Guanajuato

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   I have been in many fogo do chao around the globe, this is the first time in which I didn’t felt welcome, let me start with my arrival, me and family were sitted in a very dark and cold place on which we wait around 20 min to start being served; we were moved later to a better spot pace but the lady that was attending us was not kind at all, I also received a 350 bill when I still was eating and to finish I asked an espresso for me and wife and they brought a long American coffee, I asked to return it and brings an espresso again and was obvious that they just poured the same coffee on an smaller cup. Very disappointed for a 400 usd lunch
   

   Fogo de Chao - New YorkResponded 2 days ago

   We're sorry to hear that your experience with us didn’t feel welcoming. Your feedback about seating and service is important, and it's concerning to hear about the billing and coffee issues. Please reach out through our website contact form so we can discuss this further and improve future visits. Thank you.
   

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8. J

   Jennifer

   VIP

   New York City

   13 reviews

   2.0

   13 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   What a disappointment. Arrived to find they put us at 2 separate tables . Now we had to decide how to separate 4 families that had traveled to the city to eat together for the holidays. On the website it said $55.50 per person but once there, it was $79’per person. Food from the bar menu took an hour and was cold. The Chilean sea bass was awful. Not fresh. Ribeye overcooked. We have eaten at the Miami and Philadelphia locations. This was not the same. There were 17 of us and I am embarrassed to have recommended that we eat here. We will not be back.
   

   Fogo de Chao - New YorkResponded 2 days ago

   We're truly sorry to hear about your recent experience. Our goal is always to provide a welcoming and excellent dining experience, and it's concerning to hear this was not met. We'd love the chance to address your concerns, especially regarding the seating and food. Please reach out to us through the contact form on our website, as we'd appreciate the opportunity to make this right. Thank you.
   

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9. B

   Brittney

   VIP

   Los Angeles

   4 reviews

   3.0

   4 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   Crazy hectic. Had a reservation but waited 45 minutes past time to be seated. Was stuffed in the lobby back to pack with patrons waiting to sit down. Couldn’t hear the associate who was calling out names for tables as she was whispering to a lobby full of people, and giving attitude to customers asking where they might be on the list (as reservations didn’t seem to matter). Terrible setup to begin a birthday dinner, but once seated our waiter did his best to get us in and out before a show. The food was just okay, but they did give us free cake to go so that was a nice gesture (again, from the waiter!)
   

   Fogo de Chao - New YorkResponded 2 days ago

   The experience you described is concerning and not what we strive for, Brittney. We aim to provide seamless service from the start, and we're sorry for the wait and communication issues you faced. We'd appreciate the opportunity to address these concerns further. Please reach out through the contact form on our website. Thank you.
   

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10. G

    Gustavo

    Washington DC

    1 review

    5.0

    1 review

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excelente custo benefício, ambiente agradável, atendimento ótimo
    

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