Fogo de Chao - Philadelphia

Review summary

1. M

   May

   New York City

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great and delicious. However the seating arrangements seem a bit crowded and it seemed somewhat loud w everyone trying to talk over each other
   

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2. S

   Susan

   Charleston

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   This is my third time eating here. The first 2 times were amazing. This time around didn’t live up to the first 2. Perhaps it was just too busy. But we didn’t receive the wonderful service as we normally expect. A little disappointed
   

   Fogo de Chao - PhiladelphiaResponded 3 days ago

   We're sorry to hear your recent visit didn't match your previous experiences, Susan. We aim to offer exceptional service consistently and would like to understand more. Please contact us through the form on our website so we can discuss your feedback further. Thank you.
   

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3. S

   Sharria

   Philadelphia

   21 reviews

   vip
   5.0

   21 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Overall, an awesome Brazilian steakhouse experience, the food and service was amazing. The cheesecake Brûlée is a must have! I would definitely recommend and return.
   

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4. L

   Laura

   Las Vegas

   2 reviews

   3.0

   2 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   Food was amazing, unfortunately we booked a table for 7:45pm, we arrived at this time to be told they were busy and we’d just have to wait a while on our table, no apology, just an expectation. We were eventually seated about 8:20pm, not sure why bookings are accepted but then you have a significant wait on a table, spoiled the overall experience as we were then eating later than we had wanted to.
   

   Fogo de Chao - PhiladelphiaResponded 4 days ago

   We're glad you enjoyed the food, Laura. However, we understand your concern about the seating delay and apologize for the inconvenience it caused. Our team values feedback like yours as it helps us improve. Please connect with us through our website's contact form so we can discuss your experience further. Thank you.
   

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5. W

   Whitney

   Philadelphia

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 1

   The overall experience could've been salvaged if they hadn't sat us so close to the windy entrance that we couldn't enjoy our meals due to our meals going cold. Total disappointment.
   

   Fogo de Chao - PhiladelphiaResponded 4 days ago

   We're sorry to hear about your seating experience, Whitney. The comfort of our guests is important, and we regret that it impacted your visit. Please reach out through the contact form on our website so we can address your concerns and ensure a better experience in the future. Thank you.
   

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6. M

   Matt

   Philadelphia

   5 reviews

   1.0

   5 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 4

   Unfortunately we were put in the bask room and barely anyone came by. We were offered less than 50% of the rotisserie items on the menu.
   

   Fogo de Chao - PhiladelphiaResponded 4 days ago

   We're sorry to hear about your experience, Matt. It concerns us that the service and variety of cuts did not meet expectations. Our team aims to provide a more fulfilling experience. Please reach out to us via our website's contact form so we can address your concerns directly. Thank you.
   

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7. M

   Marci

   Philadelphia

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My family has been coming on Thanksgiving for a couple of years now. The food is always good and the staff are always nice and helpful. Every person working there has a smile and is so friendly. Thank you again for everything.
   

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8. C

   Claire

   Philadelphia

   9 reviews

   5.0

   9 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We celebrated Thanksgiving here tonight and it was spectacular. The restaurant was packed, service was perfect, food was amazing and plentiful. Wonderful staff.
   

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9. R

   Ray

   Philadelphia

   2 reviews

   2.0

   2 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 2

   Very disappointed we have been to this fogo de chao on 5 occasions this the worst after being seated we were not checked on we had to grab a staff member to get drinks that were ordered and not brought to table did not come and take dirty plates away as we were done and the only thing that was said when we finally asked for check was well they had a big table in the corner so I guess that table was more important then my table of 4 this will be our last time going there
   

   Fogo de Chao - PhiladelphiaResponded 4 days ago

   We're sorry to hear about your recent experience, Ray. Our team aims to provide attentive service to all our guests, and it's disheartening that we missed the mark during your visit. We'd like to address this further and improve your experience. Please reach out through the contact form on our website. Thank you.
   

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10. T

    Tho

    Philadelphia

    4 reviews

    3.0

    4 reviews

    Dined on 24 November 2024

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 4

    We opted for the full experience instead of the current $39 offer so are not looking for a cheap meal. Food and servers were very slow. Only a handful of the same cuts of meats were being offered. One of the staff just abruptly threw the bill on our table and ran away. We have been here many times since the day they first opened and can see a huge decline in food quality and service. Only the salad bar is still acceptable. We are very disappointed and will not be back.
    

    Fogo de Chao - PhiladelphiaResponded on 26 November 2024

    We're sorry that your recent visit did not match your previous positive experiences with us, Tho. Your comments on our service and variety of cuts are concerning, and we appreciate your feedback. Our team is eager to address your concerns, so please contact us through our website's contact form. Thank you.
    

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