Fogo de Chao - Plano

Review summary

1. OT

   OpenTable Diner

   Dallas

   6 reviews

   5.0

   6 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Moe and Connor were fantastic. Celebrated my son’s graduation and the service was top notch. Meat rotation was the best we’ve experienced and everything was EXCELLENT. We come here when we have guests in town or to celebrate an occasion and this time reminded us exactly why we keep coming back. Thank you for a great meal and experience!
   

   Fogo de Chao - PlanoResponded 1 day ago

   We're thrilled to hear Moe and Connor contributed to your memorable celebration for your son's graduation! Your kind words about our service and cuts really made our day. It's wonderful to know we continue to be your choice for special occasions. We invite you to join Fogo Rewards for exclusive benefits on your future visits.
   

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2. G

   Grace

   Dallas

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food is amazing and the waiters are there for you ! Would recommend!
   

   Fogo de Chao - PlanoResponded 2 days ago

   Thank you, Grace! We appreciate your kind words and recommendation. It's wonderful to hear you enjoyed the food and attentive service. We're excited for your next visit and invite you to join Fogo Rewards for exclusive benefits.
   

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3. B

   Brenda

   Los Angeles

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 2

   We generally had an okay time. But after 30min of being seated one of the people that work there. He was wearing a blue shirt that didn’t look like the other servers, so I think he was a manager. He started removing our cards on the table even though they were green then he took my husband’s plate which still had food on it. Without even asking if he was done. We felt like we were being forced to leave. This is not my first time here and has never felt the way we felt yesterday but it was definitely the last time we eat there.
   

   Fogo de Chao - PlanoResponded 2 days ago

   We aim to make every visit memorable, and it's concerning to hear about the experience you described. Our team genuinely appreciates your feedback and would like to understand more about your visit. Please reach out through our website contact form so we can address your concerns. Thank you.
   

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4. C

   Cynthia

   Dallas

   4 reviews

   2.0

   4 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 2

   The servers provided excellent service, and the food was exceptional. However, the manager insisted that we leave after 45 minutes so they could connect our table with a larger party. We overheard him ask our server if he thought we would stay longer after we ordered two more drinks. Despite the great service and food, the management experience was the worst I have ever encountered at a restaurant, especially considering we spent $351.
   

   Fogo de Chao - PlanoResponded 2 days ago

   Thank you for sharing your feedback about your visit. While we're pleased to hear our team provided excellent service and exceptional food, we're concerned about your experience with management. Our team would like to address your concerns further. Please reach out through the contact form on our website. Thank you.
   

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5. J

   JOHN

   VIP

   Dallas

   14 reviews

   5.0

   14 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great service, comfortable tables/chairs, food was great, positive. We had to ask for fried polenta, which is always standard at the Addison location. I understand the Plano location rotates their sides, which I don’t like, other than that, great.
   

   Fogo de Chao - PlanoResponded 2 days ago

   We're grateful for your positive feedback. It's wonderful to hear you enjoyed the service and dining comfort. We note your preference for standard sides and appreciate you sharing this with us. Looking forward to welcoming you back for another great experience.
   

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6. A

   Andrea

   Dallas

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delicious and the full experience was amazing. 10/10
   

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   Fogo de Chao - PlanoResponded 4 days ago

   We're so glad you enjoyed the flavors and experience with us, Andrea! We look forward to welcoming you back soon.
   

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7. T

   Tiffany

   San Diego

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Even though the wait was long we enjoyed the food and service
   

   Fogo de Chao - PlanoResponded 5 days ago

   We're grateful for your patience during your visit, Tiffany, and thrilled to hear you enjoyed the food and service. We look forward to welcoming you back soon!
   

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8. J

   JoAnn

   VIP

   Dallas

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   We expected a lot more for the money that we paid. We had a reservation at 7:00pm but ended up being seated at 7:45pm... not sure what the reservation is for. They squeezed our party of 6 at a table in the corner where we were forgotten. The first thing we find are dirty forks on the table that they expected us to use. They still had food on them. My family went to the salad bar while I waited for the server so I can give him/her our drink order. He finally had a chance to stop by our table to take our drink order as my family came back to the table with minimal amounts of food from the salad bar on their plates. I went to the salad bar and was able to get a couple of things on my plate as there wasn't much to choose from since much of the food was gone. I went back a second time later to see if anything was replenished, and it wasn't. They may have put more food out and the other patrons took it, but I don't know. We also had to keep asking our server to ask the guys with the meat selections, to come to our table. When they did, they would always skip me and my son's girlfriend (the only 2 women at the table) just about every time. So we pretty much paid for a meal that we barely got to eat since it wasn't served to us, and there wasn't anything at the salad bar. They also never brought out any of the side dishes until the very end when we were about to ask for the check. That's when they placed a very small plate of mashed potatoes on the table. I had one glass of iced tea for $4.50 that wasn't refilled until we were about to leave as well. We also had to keep asking for sweetener. I understand it was Christmas day so I didn't say anything yesterday and we paid the check that was over $500 and we left. Then I thought about it today, and the entire experience just isn't right. We all went home and had to find something to eat when we got there. Fogo needs to do better if they plan to serve people on Christmas. Otherwise, they shouldn't even try.
   

   Fogo de Chao - PlanoResponded 5 days ago

   JoAnn, we're sorry to hear about your experience and that we didn't meet your expectations during such a special occasion. Our team is committed to ensuring a comfortable and satisfying visit for all our guests, and your feedback is invaluable to us. We'd appreciate the opportunity to address these concerns directly. Please reach out via the contact form on our website so we can work toward a five-star experience. Thank you.
   

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9. T

   Tylah

   Dallas

   6 reviews

   2.0

   6 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 1

   1. We did not receive all the meats there were to offer 2. Everything meat was picked and cut up by the time it came to our table 3. The servers were running people over 4. The servers were forgetful because they were over worked 5. The bread, sides, and most meats were cold when we received it
   

   Fogo de Chao - PlanoResponded 5 days ago

   Thank you for sharing your experience with us. We aim to deliver a seamless dining service, and it's concerning to hear about the challenges you faced. Our team would like to ensure a better experience for you in the future. Please reach out via our website contact form so we can discuss this further. Thank you.
   

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10. M

    Mando

    Dallas

    17 reviews

    5.0

    17 reviews

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Justin took great care of us, and Ana (Manager) also was outstanding in maintaining quite a orderly environment, given the ongoing Christmas crowd craziness. Christmas dinner was excellent! Thank you!
    

    Fogo de Chao - PlanoResponded 6 days ago

    We're delighted you enjoyed your Christmas dinner with us! It’s wonderful to hear Justin and Ana ensured a smooth experience for you during such a busy time. We hope to welcome you back soon!
    

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