Fogo de Chao - Rosemont

Fogo de Chao - Rosemont reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. S

   Samuel

   Chicago / Illinois1 review

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   We was the forgotten table worst experience ever at Fogo
   

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2. E

   Elmer VIP

   Chicago / Illinois16 reviews

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 4

   This was our 4th time at a Special Bar Fogo event, so we are familiar with what to expect. This was quite possibly our worst experience. So many little things were missing that FOGO usually gets right. - It was a table of 5 and we always seemed to have one person skipped over or missing each of the bites brought out. - Drinks were OK, but definitely not what I would consider a full drink. - It was billed at a Tomahawk & Tequila, but the Tomahawk came out very late and then we only received 1 slice each. 2 at the table where brought the edge (crispy, fatty and very little meat) and when asking for an actual slice of meat, they gave with resistance. - One of the bites (chicken slide) came out at the very end and 2 of the 5 were cold. - It took 20-30 minutes to pay. First, our waiter just didn't pay attention to us wanting to pay, then they had a glitch with the payment system which delayed the processing for 10 mins (not their fault, but they should have notified us earlier, we had a person who had to leave). For $45 we expected more from the event. Might as well have stayed IN the bar area and get more for our money off the bar menu. OR had spent extra and gotten the FULL experience. ALL of our past experiences have been significantly better, so that's kind of what we expected from this one. Everyone left hungry for more steak since this was supposed to be a TOMAHAWK event. One of the only highlights was our runner/busser (Carl) who was very engaging, and made sure we always had bread as we waited for the slow courses to come out. He kept us in the loop and even asked fellow staff about the timing on courses.
   

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3. g

   gaby

   Chicago / Illinois2 reviews

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Food was all cold and we didn’t get to try all the appetizers
   

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4. C

   Carolyn

   Chicago / Illinois3 reviews

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 1

   The service was horrible and the food portion was for a baby. Not like any food experience for any Fogo I ever had I was very disappointed and the manager misrepresented the entire event.
   

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5. N

   Nicholas

   Chicago / Illinois5 reviews

   4.0

   Dined on 18 May 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   It’s still a good place to go for a great meal but at $65 a person it can be very expensive. It’s a good option for special events but for a typical Saturday night dinner not so much. The meats are high quality but the flavors vary at times in terms of consistency.
   

   Fogo de Chao - RosemontResponded on 19 May 2025

   Thank you for your feedback, Nicholas. We're pleased to know you still consider us a great choice for a meal. We appreciate your insights on our cuts and would like to ensure you have a consistently exceptional experience. Our team encourages further conversation; please reach out through our website. Warm Regards.
   

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6. J

   Joan VIP

   Phoenix / Arizona24 reviews

   3.0

   Dined on 17 May 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   Foid was delicious. Service was good. The restaurant was so crowed it felt like a fire hazard.
   

   Fogo de Chao - RosemontResponded on 20 May 2025

   Thank you for sharing your thoughts, Joan. We're pleased to hear you enjoyed the food and service, though we're sorry to hear about the crowded atmosphere. Our team would like to ensure a more comfortable experience for you in the future. Please reach out through our website contact form to discuss your visit.
   

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7. c

   cin VIP

   Chicago / Illinois18 reviews

   2.0

   Dined on 17 May 2025

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   We had a reservation and informed the hostess right away that our party had arrived. However, two large groups that came after us were seated before us. We had to ask again, and she said, “I thought your party wasn’t here,” even though we had been waiting the whole time. We were hoping to impress our overseas colleagues with the experience of an all-you-can-eat meal at a classy restaurant in the U.S., but it turned out to be a major disappointment. To start, a customer service staff member told us he’d take care of us, but we had to flag someone down just to get the red/green cards to begin eating. The lamb was excellent, but we never saw that staff member again. We were seated at an outside table, and you’d think we’d be easy to spot, but servers only came by once with a very limited selection. After that, we never saw them again. The person who seemed to be our waiter came off as snooty. I simply asked for a Coke when he had a chance—since he was already serving a few to others at our table—but he didn’t seem pleased to have to come back. Despite having many staff members walking around serving food or handling tasks, they all seemed uncoordinated and disorganized. Our colleagues only received one serving of pork, filet mignon never came back around, and we had to wave someone down just to get some sausage. Overall we were embarrassed to have brought them there
   

   Fogo de Chao - RosemontResponded on 19 May 2025

   We regret that your experience with us did not meet the expectations you had for hosting your colleagues, cin. The lack of coordination and attention you experienced is concerning to our team. Please reach out through the contact form on our website so we can address your concerns and explore how we can improve your future experiences. Thank you.
   

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8. L

   LUIS

   Chicago / Illinois3 reviews

   2.0

   Dined on 16 May 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Unpleasant experience while celebrating a special occasion. Issues with service, food temperature/quality and hygiene practices.
   

   Fogo de Chao - RosemontResponded on 23 May 2025

   Luis, we're sorry your special occasion with us was marred by concerns about service, food temperature, and hygiene. Our team is committed to high standards, and we'd like to discuss this further. Please reach out through our website contact form so we can address these matters. Thank you.
   

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9. D

   David

   Chicago / Illinois1 review

   5.0

   Dined on 15 May 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great staff, food was amazing, a little loud and crowded.
   

   Fogo de Chao - RosemontResponded 5 days ago

   David, we truly appreciate your kind words about our team and fantastic food. It sounds like there was a lively atmosphere during your visit. We're excited to have you dine with us again soon!
   

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10. R

    Ruben

    Chicago / Illinois1 review

    3.0

    Dined on 15 May 2025

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 3

    Too noisy and service isn’t that great and overpriced, definitely not going back to this place
    

    Fogo de Chao - RosemontResponded on 16 May 2025

    Ruben, we're sorry to hear about your recent experience. Noise levels and service quality are important to us, and we regret they fell short during your visit. Our team would like the chance to address your concerns and improve your perception. Please reach out via the contact form on our website so we can discuss further. Thank you.
    

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