Fogo de Chao - Brea, CA

Review summary

1. A

   ANDREW

   Los Angeles

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   I recently visited Fogo De Chao and was disappointed with my experience. The service was slow, inattentive, which made the meal less enjoyable. Our server disappeared for a good 30-45 minutes despite numerous requests for refills, drinks, and hot plates. The overall execution fell short. The food portions were surprisingly small, especially considering the fixed price for the holiday meal. I left feeling that the value for money was not there. Additionally, there was a lack of meat served. They did not cook the meat fast enough for enough of it to go around. I hope Fogo De Chao takes this feedback into account to improve both their service and portion sizes, as the potential for a great dining experience is there. Unfortunately, based on this visit, I wouldn’t recommend it.
   

   Is this helpful?

   Report
2. D

   David

   VIP

   Las Vegas

   6 reviews

   2.0

   6 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 5
   4. Ambience 1

   Went for Christmas dinner and this location was over booked. Experience was not as expected as guests and staff had to squeeze between tables and other guests to get to salad bar station or to get to their tables. Avoiding running into people was a challenge. Apparently extra tables were setup to accommodate the holiday bookings. Very long wait times to get food in some cases, and we had to ask more than once for some items. Staff was very friendly and helpful but overall they were overwhelmed by the lack of room to maneuver and it made the whole evening very difficult to enjoy.
   

   Is this helpful?

   Report
3. S

   Sandy

   Los Angeles

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was amazing! Service and quality of food was excellent! They treated my young children very well
   

   Is this helpful?

   Report
4. m

   meena

   Orange County

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Little busy but food was good server was kind and location is good
   

   Is this helpful?

   Report
5. M

   Marianne

   Las Vegas

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were seated promptly as per our reservation timing. Staff are very attentive. The meat servers seems to be working properly their rounds since we did not have to wait long. The buffet side choices were varied and prepared well. I see that this place is well staffed and managed as from seating to billing out, everything is done efficiently and promptly.
   

   Is this helpful?

   Report
6. J

   Joann

   Orange County

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved the food and service was great! Will go back for sure!
   

   Is this helpful?

   Report
7. j

   james

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   I don’t usually complain about restaurants and servers and don’t write this kind of a review, but I have to do it. The worst dining experience. Server (Benny) didn’t accommodate what I requested and barely showed up to my table. Food/meat wasn’t that pleasing . Overall space/hallway was narrow, and everyone including the servers were hitting my chair and table. It took 20 minutes to get the check although I was keep asking for it. Fogo de chao wasn’t like this in the past and it definitely has gone downhill. Never coming back.
   

   Fogo de Chao - Brea, CAResponded 1 day ago

   We're truly sorry to hear about your recent experience, and we understand your concerns. We strive for exceptional service and a comfortable environment for our guests. Please reach out to us through the website contact form so we can address these matters directly. Thank you.
   

   Is this helpful?

   Report
8. d

   dianna

   Orange County

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time experienced and we loved it! Food was great!
   

   Is this helpful?

   Report
9. H

   Heather

   Orange County

   3 reviews

   3.0

   3 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   Waited until our 4th visit to review. Food is good. That is when it comes around. Servers tend to “forget” to bring meats to certain sections unless you repeatedly request. They never seem to have enough servers even though they work in a team. It takes forever to get drinks and refills. If you order off the menu, instead of taking churrasco experience, forget about them explaining that you’re still supposed to take the meat as they come around and serve it and that you’re limited to that single cut. We asked multiple people. It’s not that the servers don’t try. They are severely understaffed. Came this week with a bunch of other parties going on. We made reservations weeks in advance. We weren’t the only table that was frustrated with lack of service. You think that who ever schedules wait staff would have planned ahead. Dinner service is by far the worst. Lunch was decent. I won’t go out of my way to come back but if I do it will be during lunch.
   

   Fogo de Chao - Brea, CAResponded 1 day ago

   Heather, we appreciate your feedback and are sorry that your visits with us have been inconsistent. It’s important to us to provide timely service, and we understand your frustration. Our team would like to address your concerns. Please reach out via the contact form on our website so we can work on improving your experience. Thank you.
   

   Is this helpful?

   Report
10. D

    DESIREE

    Orange County

    2 reviews

    2.0

    2 reviews

    Dined 4 days ago

    1. Overall 2
    2. Food 5
    3. Service 1
    4. Ambience 5

    We always go the Fogo in Irvine but since this is open now in brea then went on this. Took 1 hour for my picanha to arrive the waiter did not even check if we are ok honestly I like the one in Irvine service there is good
    

    Fogo de Chao - Brea, CAResponded 1 day ago

    Thank you for sharing your thoughts. It's concerning to hear about your experience, as we aim for attentive service. We'd love the chance to address this, so please reach out through our website contact form. We're looking forward to providing a five-star experience. Thank you.
    

    Is this helpful?

    Report