Fogo de Chao - Bridgewater

Review summary

1. B

   Brian

   Philadelphia

   4 reviews

   1.0

   4 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 2

   This was my second time and , only came back cause it was free(first time was brutal) so after telling the manager this time we were just gonna get meals cause we aren’t the biggest fans of waiting for all the meats to come around (alot of waiting first time) i ordered the picanha , figuring i would just get a steak, even asked me what temp i wanted, not knowing its still waiting for a guy to come give me little bite sizes every 10 mins, you think she would tell you when you ordered it , you still had to wait for the guys to bring the meat , not just a steak. Never told me , so we won’t be back , still not the best management,
   

   Fogo de Chao - BridgewaterResponded 1 day ago

   We strive to offer a seamless and enjoyable dining experience, and it's disheartening to hear that your expectations were not met during your visits. Our team would like the opportunity to address your concerns. Please reach out through our website's contact form so we can learn more and assist you further. Thank you.
   

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2. M

   Megan

   New York City

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 5

   The food was very good, however the service was truly a shame. Our waiter disappeared half way through our meal and never returned. We spent the whole night waving people down. We don't get sides until the end of our meal because, despite asking several times, they never came. I hope it's just a new, overwhelmed staff. But we will not be returning.
   

   Fogo de Chao - BridgewaterResponded 2 days ago

   We're sorry to hear that your experience didn't match our high standards, Megan. It's concerning that our service fell short during your visit, and we appreciate your feedback. Our team would like to understand more about your visit, so please reach out through the contact form on our website. Thank you.
   

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3. T

   Tricia

   San Francisco

   8 reviews

   3.0

   8 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   This was our first time dining here . I guess my expectations were a bit higher regarding the quality of meat served. The market bar was good . My plate was filled with fat from most of the cuts of meat. I know meat has fat but it seemed I received more fat then meat. Everything tastes the same. I had to asked for the better cuts (filet ,short ribs lamb chops) and even those didn’t have a distinct flavor. We also kept getting the same cut The sirloin. Maybe because we were more in the bar area. For what we paid I was expecting more.
   

   Fogo de Chao - BridgewaterResponded 2 days ago

   Thank you for sharing your thoughts on your visit, Tricia. We're sorry the cuts and flavor didn't meet your expectations and appreciate your comments on the Market Table. Our team would like to address your concerns further and work towards improving your experience. Please reach out to us through our website contact form. Thank you.
   

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4. M

   Madelyn

   Philadelphia

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   I made reservations for 7:15 got there at 7:04 didn’t get my table till 8pm. Service was extremely slow over all. I was looking forward for the cheese it was bad. It was hard. This place does not serve the pineapple. Drinks were not good. Philly but the trip will be worth it.
   

   Fogo de Chao - BridgewaterResponded 2 days ago

   We're sorry to hear about your recent experience, Madelyn. We strive to offer timely service and quality offerings. Our team is eager to address your concerns and work toward a better experience. Please reach out via our website contact form so we can assist further. Thank you.
   

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5. P

   PATRICK

   New York City

   1 review

   vip
   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   We had a reservation for 5:30 on a Saturday night. We checked in around 5:20, but weren’t seated until 7. Many others had similar experiences. It certainly felt quite similar to how airlines overbook flights. Good management would apologize for the challenges, which do happen, and try to make it right. In this instance, hosts, servers and food were good, but management was nonexistent, often inappropriately deflecting to front office staff to bear the brunt of customers’ rightful frustration. While the restaurant was full, it won’t be that way for long if poor customer service continues, which is entirely a reflection of management. Bain Capital, who owns Fogo de Chao, is likely well aware of the eventual consequences of poor management, much like recent bankruptcies in the airline industry. We’re hopeful they evaluate the management in Bridgewater and make appropriate changes. For now, we do not plan to return to Fogo de Chao in Bridgewater. Thank you.
   

   Fogo de Chao - BridgewaterResponded 2 days ago

   We're sorry your experience didn't meet your expectations, Patrick. Your feedback is essential to us, and we strive to enhance all aspects of our service. Our team would appreciate the opportunity to discuss your experience further. Please reach out to us via our website contact form so we can address your concerns. Thank you.
   

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6. N

   Noemy

   New York City

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   I have been to many Brazilian steak houses, including a number of other FOGO DE CHAO, but this one got many things wrong and in need to improve, among them: - reservation was made to 5;00pm and after 20min waiting, I had to fight with the lost host as he couldn’t set the tables properly and a lot of people were also angry - tables are so close to each other that the waiters with skewers couldn’t get to the end of our table. - number of waiters are way below the needed for this form of serving and we had to wait too long for the next meat to come, and the variety of meats is the smallest I have seen in “rodízios”. - salad bar smaller than usual and too ‘Americanized’’ , lost many of the typical salad bar items we find in those steakhouses. I love Brazilian steakhouses and my expectation was high, but this store will need to improve a lot and better train the crew to get to the level of price they charge.
   

   Fogo de Chao - BridgewaterResponded 2 days ago

   Noemy, thank you for sharing your feedback with us. We’re sorry to hear about the challenges you faced during your visit. Our team is committed to ensuring an excellent dining experience, and we’d like to learn more about your visit. Please reach out to us through our website contact form so we can address your concerns. Thank you.
   

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7. V

   Víctor

   New York City

   25 reviews

   3.0

   25 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   I reserved my table at 4:30 and I have to wait 1:20 to get it, all the time they said the next will be yours but nothing happened , looks like management must do something to fix this basic restaurant operations stuff.
   

   Fogo de Chao - BridgewaterResponded 2 days ago

   We're sorry for the wait you experienced, Víctor. Our goal is to provide a seamless dining experience, and it's concerning to hear about your delay. Please use the contact form on our website to discuss this further so we can address your concerns and improve future visits. Thank you.
   

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8. K

   Kenneth

   New Jersey

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 3
   3. Service 2
   4. Ambience 4

   Not all meats were offered. Our server came to our table once to check in and we started to dine in. We did not get our appetizer after 45 minutes. Would not come back to this location.
   

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9. B

   Bella

   Philadelphia

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent, atmosphere was good, service was attentive! Overall good experience
   

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10. F

    Filipe

    Philadelphia

    3 reviews

    vip
    5.0

    3 reviews

    Dined on 19 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Love Fogo de Chao experience - Bruno is the best to serve you a perfect cut of meat.
    

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