Fogo de Chao - Bridgewater

Review summary

1. T

   Tricia

   San Francisco

   8 reviews

   3.0

   8 reviews

   Dined today

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   This was our first time dining here . I guess my expectations were a bit higher regarding the quality of meat served. The market bar was good . My plate was filled with fat from most of the cuts of meat. I know meat has fat but it seemed I received more fat then meat. Everything tastes the same. I had to asked for the better cuts (filet ,short ribs lamb chops) and even those didn’t have a distinct flavor. We also kept getting the same cut The sirloin. Maybe because we were more in the bar area. For what we paid I was expecting more.
   

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2. M

   Madelyn

   Philadelphia

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   I made reservations for 7:15 got there at 7:04 didn’t get my table till 8pm. Service was extremely slow over all. I was looking forward for the cheese it was bad. It was hard. This place does not serve the pineapple. Drinks were not good. Philly but the trip will be worth it.
   

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3. P

   PATRICK

   New York City

   1 review

   vip
   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   We had a reservation for 5:30 on a Saturday night. We checked in around 5:20, but weren’t seated until 7. Many others had similar experiences. It certainly felt quite similar to how airlines overbook flights. Good management would apologize for the challenges, which do happen, and try to make it right. In this instance, hosts, servers and food were good, but management was nonexistent, often inappropriately deflecting to front office staff to bear the brunt of customers’ rightful frustration. While the restaurant was full, it won’t be that way for long if poor customer service continues, which is entirely a reflection of management. Bain Capital, who owns Fogo de Chao, is likely well aware of the eventual consequences of poor management, much like recent bankruptcies in the airline industry. We’re hopeful they evaluate the management in Bridgewater and make appropriate changes. For now, we do not plan to return to Fogo de Chao in Bridgewater. Thank you.
   

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4. V

   Víctor

   New York City

   25 reviews

   3.0

   25 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   I reserved my table at 4:30 and I have to wait 1:20 to get it, all the time they said the next will be yours but nothing happened , looks like management must do something to fix this basic restaurant operations stuff.
   

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5. B

   Bella

   Philadelphia

   3 reviews

   5.0

   3 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent, atmosphere was good, service was attentive! Overall good experience
   

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6. F

   Filipe

   Philadelphia

   3 reviews

   vip
   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love Fogo de Chao experience - Bruno is the best to serve you a perfect cut of meat.
   

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7. L

   Lina

   New Jersey

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Very good food and service and very accommodating
   

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8. M

   Marvin

   New York City

   3 reviews

   3.0

   3 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   We went on a Sunday night for dinner. Per the menu there are 16 different offerings . Our party menu only got offered 7 different cuts . Also , I don’t know if it was slow or busy in the back , but the wait times In between the Rodizio offerings were pretty long. It took quite a while between cuts. The main saving grace was our server Shawn? Sean ? But he was amazing! I feel like there should be more people coming around with the meats .
   

   Fogo de Chao - BridgewaterResponded 5 days ago

   We appreciate your feedback on your recent Sunday night visit, Marvin. It's concerning to hear that the variety and timing of our cuts didn't meet expectations. Shawn's outstanding service will be acknowledged. Please reach out through our website contact form so we can address your concerns and enhance your next visit. Thank you.
   

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9. OT

   OpenTable Diner

   Philadelphia

   2 reviews

   4.0

   2 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 5

   Ambiance was great being that it is a newer location. It was very crowded on a Sunday night (could be because of current promotion, not sure how busy it usually gets). The food was great, but the service was terrible. I’m not one to complain, but I ordered an entree and my wife was done her meal well before it even arrived. Our waiter blamed it on “a large party”. I ordered coffee and he served me a freezing cold cup. When I told him, he heated up and returned my same cup of coffee and said “if it’s not hot enough more is being brewed now”. I was so disgusted I just wanted to get out of there.
   

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10. G

    Gladys

    New York City

    1 review

    5.0

    1 review

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our servers were so polite and helpful! It was an amazing dinner and experience.
    

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