Fogo de Chao - El Segundo

Review summary

1. T

   Tino

   Los Angeles

   1 review

   vip
   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   I arrived for my 8:15 pm reservation right on time. I paid full price for the full experience. Unfortunately, the full experience was lacking. I can tell that most of the meats had been circulating for quite a while. I requested medium rare however, most of the cuts of meats presented to me were medium well or well done, dry and tough. Service was fine after I reminded a server passing by that I had been there for almost 20 minutes and still had not been offered water or any of the sides that normally came with the full experience. And at almost $80 plus gratuity, there should be a little more focus on quality in both the food they are serving and the service they provide. Management should be more aware of what is being dished out in both categories.
   

   Fogo de Chao - El SegundoResponded 2 days ago

   We're sorry to hear that your visit did not meet expectations, Tino. It's concerning to learn about your experience with our cuts and service. Our team strives to offer high-quality and timely service. We'd love the chance to make this up to you. Please reach out via our website contact form to discuss this further. Thank you.
   

   Is this helpful?

   Report
2. J

   Jackie

   Los Angeles

   2 reviews

   2.0

   2 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   My experience was not good at all. We didn't get all the items for what you're paying for. The items at the bar are limited. Our waiters didn't bring us the items that come with food as side dish unless you asked for them. Overall, I would not go back to this location. I have been to the one in Brea, and that was a lot better and had a lot more to pick from, and they did bring you different type of meat.
   

   Fogo de Chao - El SegundoResponded 2 days ago

   We're sorry to hear that your recent visit fell short of expectations, Jackie. It's important to us that every guest enjoys their experience. Please contact us through our website so we can address your concerns and understand more about your visit. We would like the opportunity to provide you with a better experience in the future. Thank you.
   

   Is this helpful?

   Report
3. J

   Jose

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   I went there for my birthday last night. I had a reservation for 745. Wait time wasn’t bad was seated within five minutes of arrival spent about $300 for two people overall only got 3 pieces of meat. Nobody was walking by requested lamb chops. They never came and the meat servers were getting yelled at in the kitchen for just standing around definitely not worth the $300.  for two people probably won’t be coming back for those $300. I could’ve had a better experience at Flemings service and food wise 
   

   Fogo de Chao - El SegundoResponded 3 days ago

   We're truly sorry to hear about your recent visit. We strive to provide an exceptional dining experience, and it's concerning to hear this wasn't the case. Our team is eager to address your concerns and work toward providing you with a better experience. Please reach out through our website contact form so we can assist further. Thank you.
   

   Is this helpful?

   Report
4. G

   Gabriela

   Las Vegas

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   The server was not attentive. Drinks were mixed up and inaccurate each time they were placed. Literally took 20 minutes to receive anything. You’re better off paying less money somewhere else.
   

   Fogo de Chao - El SegundoResponded 3 days ago

   We strive to offer attentive service, and we're sorry this wasn't the case for you, Gabriela. Your feedback is important to us. Please contact us via our website's contact form so we can address your concerns and work toward a better experience. Thank you.
   

   Is this helpful?

   Report
5. D

   David

   Los Angeles

   16 reviews

   vip
   3.0

   16 reviews

   Dined on 1 December 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Tried to bring me the same meat 6x if you want the variety on the menu you have to ask for it cuz they won’t bring on their own honestly done going to this chain it’s the second time now they haven’t wanted to give you what they ask for
   

   Fogo de Chao - El SegundoResponded 7 days ago

   We regret to learn about your recent experience, David. Our goal is to ensure a diverse selection of cuts for all our guests, and it's concerning to hear this wasn't the case. Please reach out via our website contact form so we can address your concerns and aim for a better experience in the future. Thank you.
   

   Is this helpful?

   Report
6. W

   Wendy

   Dallas

   11 reviews

   5.0

   11 reviews

   Dined on 29 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything is prepared to perfection. The meat is succulent, side dishes are savory and salad bar beyond fresh. The Brazilian lemonade is also a great accompaniment. Lastly, our server Amethyst and the rest of the staff, were lovely.
   

   Is this helpful?

   Report
7. K

   Kenneth

   Los Angeles

   4 reviews

   5.0

   4 reviews

   Dined on 29 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   This was our second time. Overall it was a very good experience.
   

   Is this helpful?

   Report
8. n

   nelson

   New York City

   4 reviews

   1.0

   4 reviews

   Dined on 27 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   I often visit Fogo de Chao when i travel . So far this is the worst i have visited.
   

   Fogo de Chao - El SegundoResponded on 1 December 2024

   We're sorry to hear that your recent visit didn't meet your expectations, Nelson. Our team is dedicated to providing a memorable experience, and we'd like to address your concerns. Please reach out to us through our website contact form so we can work toward a better experience in the future. Thank you.
   

   Is this helpful?

   Report
9. S

   Sarah

   Hawaii

   23 reviews

   vip
   5.0

   23 reviews

   Dined on 25 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, waitress was exceptional and salad bar was well stocked.
   

   Is this helpful?

   Report
10. B

    Brenda

    Los Angeles

    1 review

    5.0

    1 review

    Dined on 23 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    My experience was incredible, highly recommend it! Best part my 6 year old ate for free!
    

    Is this helpful?

    Report