Fogo de Chao - El Segundo

Review summary

1. D

   Daniel

   Central Coast

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This is our return after having a bad experience from last time we visited. Wow! All 3 of us were blown away by not just the quality of the food but the service. The service makes it all, I want to personally thank Margaritta for giving me a very personal apology on our previous visit. She is the main contributor to making our recent experience worth a stellar review. This time our service was top notch! Issam was very sweet and courteous with a great smile that was warm. Marily was a delight to work with, she was always there attentive and respectful. She made us feel welcome to be there. These three represent FOGO brand well! We will definitely be back
   

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2. OT

   OpenTable Diner

   Unspecified

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great experience including food & drinks. Drinks were strong but they gave me extra juice to help.
   

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3. S

   Sophia

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 28 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always enjoy, dining at Fogo de Chao. Such a lively ambiance.
   

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4. OT

   OpenTable Diner

   Los Angeles

   1 review

   2.0

   1 review

   Dined on 27 February 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Service is poor. It’s not the servers fault though it’s mainly management for trying to expect them to handle too many tables. They forgot our drinks. No bread. Asked for meat and took forever for the ones we wanted. Prepare to be dissapointed. FYI this was on a Thursday. Wasn’t even a weekend.
   

   Fogo de Chao - El SegundoResponded 5 days ago

   Providing exceptional dining experiences is our top priority, and it's concerning to hear that you encountered difficulties during your visit. Our team would like to address your concerns directly. Please reach out via our website contact form so we can work toward improving your future experiences. Thank you.
   

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5. A

   Adrian

   Orange County

   6 reviews

   5.0

   6 reviews

   Dined on 27 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We came into the restaurant at around 6pm to celebrate my wife’s birthday. I want to thank Issam, Troy, and Daniel for amazing service and treatment. We felt like family and were continually checked on to make sure we were getting the cuts of our choice and had everything we needed. Because of the great customer service, we will be returning to enjoy the service and food. Once again thank you.
   

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6. OT

   OpenTable Diner

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined on 23 February 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   I've been there multiple times. Always a great experience. This time though, poor service, not even water, and my two servers no where the whole night. My wife's meal didn't arrive for over an hour The manager comped her plate. I still tipped 20 percent, but I won't be going back.
   

   Fogo de Chao - El SegundoResponded on 25 February 2025

   We're truly sorry to learn about your recent experience. We strive to provide attentive service, and it's concerning to hear this wasn't the case. Our team would appreciate the chance to discuss this further with you. Please reach out via our website contact form so we can address your concerns. Thank you.
   

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7. L

   Lloyd

   Unspecified

   1 review

   5.0

   1 review

   Dined on 23 February 2025

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   Issam, one of the waiters was very knowledgeable and friendly. All the staff were very friendly. The food was amazing, I just wish other meats were circulated a bit more to provide the variety. All our meat rotations were steak based. Would have loved to try the lamb and chicken which were part of our dinner selection. Very delicious and met expectations.
   

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8. A

   Ashley

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined on 22 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love the ambience and the food. Will visit again.
   

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9. B

   Brandi

   Indiana

   8 reviews

   3.0

   8 reviews

   Dined on 18 February 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Service was extremely slow at best. Wait staff was polite and courteous but it was like they paid more attention to their other tables. It took forever to get our drinks and meat selection was minimal. We had to request ribs & cheese because apparently they are available upon request. When we put in the request it took nearly 15 minutes to get them. The meats we did get were good as expected but we didn’t get nearly half the meats we went there for. They came around with steak more than anything. The price of this location verses where we are from is significantly higher for the same meat & bar selection. Please be aware of the significant price difference before selecting. Had we of known, we would’ve chosen a different restaurant to be honest.
   

   Fogo de Chao - El SegundoResponded on 19 February 2025

   Thank you for sharing your thoughts. It's concerning to hear about the delays and limited selection you experienced. Our team aims to ensure attentive service and provide a wide variety of cuts. We would appreciate the opportunity to discuss your visit further, so please reach out through our website contact form. Thank you.
   

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10. OT

    OpenTable Diner

    Los Angeles

    1 review

    5.0

    1 review

    Dined on 17 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Just Great !!! And we are ready to comeback, everything is perfect and delicious
    

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