Fogo de Chao - El Segundo

Review summary

1. JW

   JeffW

   Orange County

   3 reviews

   3.0

   3 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   It was fine, nothing special, the restaurant was too loud like a cafeteria and hugely overpriced, poor value, decent service, somehow at midafternoon 3pm they sold out of Crème Brulee. Ridiculous. I left Unimpressed.
   

   Is this helpful?

   Report
2. J

   Jerry

   Houston

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Meat took long to come out, ended up leaving early because we did not want to wait any longer.
   

   Is this helpful?

   Report
3. A

   Alex

   VIP

   Los Angeles

   72 reviews

   3.0

   72 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   Unfortunately the staff was busy today with holiday meal service. So was not the best experience. Hopefully next visit will be better.
   

   Fogo de Chao - El SegundoResponded 2 days ago

   We apologize for the service not meeting our usual standards during your recent visit. It was a busy day, and your patience is appreciated. Our team would like to ensure a better experience next time. Please reach out through our website contact form so we can address your concerns. Thank you.
   

   Is this helpful?

   Report
4. OT

   OpenTable Diner

   VIP

   Los Angeles

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Didn’t get sat for a whole hour from my reservation time
   

   Fogo de Chao - El SegundoResponded 2 days ago

   We sincerely apologize for the waiting time you experienced. Our aim is to seat our guests promptly, and we're sorry that was not the case for you. Our team would like to make things right. Please contact us through the form on our website so we can discuss your experience further. Thank you.
   

   Is this helpful?

   Report
5. A

   Anan

   VIP

   Los Angeles

   10 reviews

   3.0

   10 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 1

   As the time before the food was excellent. Unfortunately, that was the only thing that was great about this location. It took more than 30 minutes to be seated. Everyone was crammed in like cattle on a transport truck. The wait staff was simply overwhelmed by the enormous number of patrons. The manager was actually setting up folding picnic tables to accommodate everyone. There was a general sense of "hurry up and leave" in the air. The dining experience is supposed to be about enjoyment and this was not. This location does not know how to manage their online reservations, and that is a shame.
   

   Fogo de Chao - El SegundoResponded 4 days ago

   The quality of the food is important to us, and we're glad to know it met your expectations. However, we're sorry to hear the rest of your experience didn't match your previous visits. Our team is committed to addressing these concerns and improving your experience. Please reach out through our website contact form to discuss this further. Thank you.
   

   Is this helpful?

   Report
6. A

   Alfredo

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and such an amazing service thank you!
   

   Is this helpful?

   Report
7. P

   Paul

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 13 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and great service. Will be back soon. The best rib eye steak ever.
   

   Is this helpful?

   Report
8. A

   Anna

   Los Angeles

   1 review

   3.0

   1 review

   Dined on 13 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   It’s great ambience at the reasonable price. Especially nice to treat friends and family with generous amount of food. But too many people during lunch time so noise level was too high. Could not hear anything our party members said. Servers not coming to pour water and had to wait so long and several times. Even meat we had to wait too long for second time.
   

   • 
   • 

   Fogo de Chao - El SegundoResponded 2 days ago

   Thank you for sharing your feedback, Anna. We’re happy you enjoyed the ambiance and generous portions, but we're sorry to hear about the noise levels and wait times during your visit. Please reach out to us through our website contact form so we can address these concerns and work toward a more enjoyable experience for you.
   

   Is this helpful?

   Report
9. E

   Emily

   Los Angeles

   4 reviews

   5.0

   4 reviews

   Dined on 13 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Our waiter and Servers were amazing! They answered any questions we had and kind enough to be patient too. We didn’t feel rushed and we enjoyed our experience.
   

   Is this helpful?

   Report
10. L

    Leigh

    VIP

    Phoenix

    39 reviews

    3.0

    39 reviews

    Dined on 13 December 2024

    1. Overall 3
    2. Food 5
    3. Service 3
    4. Ambience 2

    We enjoy going to Fogo de Chao but this wasn't our best experience. It was difficult to get any of the servers to bring the meats around. They were more interested in serving a large party than our table of 3. We had to request one particular meat 4 times before they finally brought some around just before we were about to pay our bill. Additionally, the meats we did get were quite well done and dry. Disappointing.
    

    Fogo de Chao - El SegundoResponded 6 days ago

    Leigh, thank you for sharing your feedback with us. We're sorry we missed the mark for you during your recent visit. Our team aims to provide attentive service to all guests, and it's concerning to hear that this wasn't your experience. We'd like to address your concerns further, so please reach out to us through our website contact form. Thank you.
    

    1 person found this helpful

    Report