Fogo de Chao - El Segundo

Review summary

1. OT

   OpenTable Diner

   Los Angeles

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   I've been there multiple times. Always a great experience. This time though, poor service, not even water, and my two servers no where the whole night. My wife's meal didn't arrive for over an hour The manager comped her plate. I still tipped 20 percent, but I won't be going back.
   

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2. L

   Lloyd

   Unspecified

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 4

   Issam, one of the waiters was very knowledgeable and friendly. All the staff were very friendly. The food was amazing, I just wish other meats were circulated a bit more to provide the variety. All our meat rotations were steak based. Would have loved to try the lamb and chicken which were part of our dinner selection. Very delicious and met expectations.
   

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3. A

   Ashley

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love the ambience and the food. Will visit again.
   

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4. B

   Brandi

   Indiana

   8 reviews

   3.0

   8 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Service was extremely slow at best. Wait staff was polite and courteous but it was like they paid more attention to their other tables. It took forever to get our drinks and meat selection was minimal. We had to request ribs & cheese because apparently they are available upon request. When we put in the request it took nearly 15 minutes to get them. The meats we did get were good as expected but we didn’t get nearly half the meats we went there for. They came around with steak more than anything. The price of this location verses where we are from is significantly higher for the same meat & bar selection. Please be aware of the significant price difference before selecting. Had we of known, we would’ve chosen a different restaurant to be honest.
   

   Fogo de Chao - El SegundoResponded 6 days ago

   Thank you for sharing your thoughts. It's concerning to hear about the delays and limited selection you experienced. Our team aims to ensure attentive service and provide a wide variety of cuts. We would appreciate the opportunity to discuss your visit further, so please reach out through our website contact form. Thank you.
   

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5. OT

   OpenTable Diner

   Los Angeles

   1 review

   5.0

   1 review

   Dined on 17 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Just Great !!! And we are ready to comeback, everything is perfect and delicious
   

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6. J

   James

   San Diego

   1 review

   2.0

   1 review

   Dined on 16 February 2025

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   They were badly overbooked for the Saturday after Valentine’s Day. We waited an hour to get our 7:00 reserved table. Meats were slow to come out, and overall they were overwhelmed.
   

   Fogo de Chao - El SegundoResponded 6 days ago

   We appreciate your feedback, James. It seems we missed the mark during your visit, and our team would like to address your concerns. Please reach out through our website contact form so we can work toward a five-star experience. Thank you.
   

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7. C

   Carlos

   Los Angeles

   1 review

   3.0

   1 review

   Dined on 15 February 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   They had us wait for 1 hour and 20 minutes after our reservation and i dont think that is fair.
   

   Fogo de Chao - El SegundoResponded 7 days ago

   We're sorry to hear about the long wait during your visit, Carlos. Timeliness and efficiency are core to our service, and your feedback is valuable. Our team would appreciate the chance to address your concerns. Please reach out via our website contact form so we can discuss this further. Thank you.
   

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8. L

   Litcy

   Unspecified

   1 review

   1.0

   1 review

   Dined on 15 February 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Made reservations for 8:15 got seated an hour later. Ate my entire meal without my drink ever coming, cancelled the drink. Chicken and rib eye were barely ever passing our table even though we had our green side up… Don’t overbook on holidays lol
   

   Fogo de Chao - El SegundoResponded 7 days ago

   We regret to hear about your experience with us, especially regarding the reservation and service delays. This isn't the experience we aim to provide our guests. We invite you to reach out via our website's contact form so we can address your concerns and ensure a better experience next time. Thank you.
   

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9. E

   Eva

   Las Vegas

   4 reviews

   2.0

   4 reviews

   Dined on 15 February 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   I was expecting it to be busy more than usual with it being Valentine’s Day. The service was the worst and the salad bar was terrible. The waiter brought me a soda because he said the bar was backed up which I thought was nice, but then come to find out he charged me for it. We had to ask for the sides because they never brought them out which looked like it annoyed the waiter, It was just an off night which really made our Valentine’s night one that I would rather not remember. On a good note the servers with the meats never stopped offering food so that was the only highlight of the night.
   

   Fogo de Chao - El SegundoResponded 7 days ago

   Eva, we're sorry to hear that your Valentine's Day experience didn't meet expectations. We aim for attentive service, and it's concerning to learn about your experience. Our team would like to address your concerns and work towards making things right. Please reach out to us through our website contact form. Thank you.
   

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10. D

    Danielle

    Greater Boston

    1 review

    1.0

    1 review

    Dined on 15 February 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Arrived 10 minutes prior to the reservation. Stood in line for 15 minutes to check in. They stated they were running an hour behind. Table was called 70 minutes after reservation time. We decided to leave and go somewhere else. Still had to pay for parking and waited 25 minutes to get the car. Not a good experience and it was like they double booked because there were 100 people waiting who all stayed the had reservations. There were no apologies or explanations and the staff treated people like it was their fault. It was truly a disappointing experience.
    

    Fogo de Chao - El SegundoResponded 7 days ago

    We're sorry to hear about your experience with us. We aim to provide efficient service, and it's concerning that we fell short during your visit. Our team would like the chance to address your concerns and improve your future experiences. Please reach out through the contact form on our website. Thank you.
    

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