Fogo de Chao - Emeryville, CA

Review summary

1. J

   John

   VIP

   Orange County

   18 reviews

   5.0

   18 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Great bar Bites Experience, the food and drinks are of high quality. They seemed short staffed at the bar, and it took a while to get clean plates and bus the dishes that were piling up on our small space. Otherwise, a great quick date night experience.
   

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2. S

   Stefany

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was amazing and food even more! Couldn’t be more pleased with the service.
   

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3. B

   Bianca

   San Francisco

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Overall worse experience ever! Had reservations at 7:45- for 2!!! My table wasn’t ready until 8:50! The service was horrible! We were only asked one time for drinks! We only got 4 rounds of meat ! And only got two servings! Asked for the meat well done they said they don’t do well done ! One beer One cocktail Worse service! $230 tab! Never again!
   

   Fogo de Chao - Emeryville, CAResponded 1 day ago

   It's disappointing to hear that your visit didn't meet expectations. Our team strives to provide timely seating and attentive service, so this feedback is concerning. We would like to address your experience further. Please contact us through our website's contact form so we can discuss your concerns. Thank you.
   

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4. M

   Michael

   San Francisco

   1 review

   2.0

   1 review

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 1

   Booked a valentine dinner date for 7:15pm . We arrived early and got told our reservation was not accurate . When I asked for the manager she stated , " well you see a lot of people here wanting to eat , you see it's full . " not a typical response I get from a " manager " . We waited for going two hours with other guest that has been waiting longer before us. First time trying a steak house and couldn't really even try it lol . Rude manager , she needs more patience .
   

   Fogo de Chao - Emeryville, CAResponded 1 day ago

   We're sorry to hear about your experience during your Valentine's dinner reservation. We aim to provide respectful and efficient service to all our guests, and it's concerning to hear this wasn't your experience. Please reach out through our website contact form so we can address your concerns and work toward a resolution. Thank you.
   

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5. l

   larry

   New Orleans

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   We went on Valentine's Day with a reservation. They overbooked so it was chaos at the door going in. Tons of people were there waiting for their tables and you could barely move. They did walk around and pass out bits of sausage and chicken to everyone standing around waiting. It took us about an hour to be seated from our reservation time. We were sat in a corner right next to an exit where people had to scoot by me to get out the door. We were also hidden somewhat so the food servers forgot to come to us. They also always got to us last so we would get cuts of meat that weren't as good. Anytime we really wanted to try a different meat or food, we'd have to ask a server to get someone to bring that food by. The first server that we spoke to never brought me my drink. We had to get our own plates. No one ever brought us the bread that every other table had been given. I had to add salt to almost every bite of food we had because it wasn't that flavorful. The restaurant is beautiful. The drinks are very good. The experience probably would have been better if we weren't crammed in the hidden corner and if it wasn't an overly booked holiday. The workers did appear to be working very hard although we were often forgotten. Pricing was as expected for this type of restaurant.
   

   Fogo de Chao - Emeryville, CAResponded 1 day ago

   We appreciate your detailed feedback about your Valentine's Day visit. It's concerning to hear about the delays and seating challenges you experienced. Our team strives to provide every guest with an enjoyable experience, and we regret that we missed the mark during your visit. Please reach out through our website's contact form to help us address these concerns. Thank you.
   

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6. S

   Simone

   San Francisco

   2 reviews

   2.0

   2 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   They overbooked on Valentine’s Day so we were seated at 8 pm for our 7 pm reservation. They stuffed extra tables into their dining rooms so the gauchos didn’t come around regularly to our table. Once we mentioned it to someone we had more people stopping at our table but some of the meats we saw never made it to us. Will never return to this chain again.
   

   Fogo de Chao - Emeryville, CAResponded 1 day ago

   Simone, we're concerned to hear about your Valentine's Day experience with us. Timely and quality service is essential, and it's unfortunate this wasn't reflected during your visit. We'd appreciate the opportunity to address these concerns further. Please reach out via our website contact form. Thank you.
   

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7. D

   Daniel

   Palm Springs

   2 reviews

   4.0

   2 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Made a reservation for 6:30 and I wasn't seated until 7:20. The sheer number of reservations shouldn't have been allowed in their system based on the number of tables. It was frustrating to wait that long, especially on Valentine's Day.
   

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8. J

   Joshua

   Tahoe

   1 review

   3.0

   1 review

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   I enjoyed my time. I went on Valentine’s Day and had to wait a half hour to be seated with a reservation. Everything else was great.
   

   Fogo de Chao - Emeryville, CAResponded 1 day ago

   We're pleased to hear you enjoyed your time with us on Valentine's Day, Joshua. Apologies for the wait despite having a reservation. Our team would love to ensure a smoother experience next time. Please reach out via our website contact form so we can address this. Thank you.
   

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9. M

   Mary-Ann

   San Francisco

   2 reviews

   2.0

   2 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   On a Valentine’s day never come. Tables were tight, meat didn’t come often. Server not great, forgot our bread which I waited and never had.
   

   Fogo de Chao - Emeryville, CAResponded 1 day ago

   We're sorry that your Valentine's Day experience didn't meet your expectations. We aim for attentive and timely service with our cuts, so it's concerning to hear about the delay. Our team would like to address your concerns and work toward a better experience. Please reach out via our website contact form. Thank you.
   

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10. F

    Fariha

    San Francisco

    4 reviews

    1.0

    4 reviews

    Dined 6 days ago

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 1

    Waiters very slow. Serving very bad. No one checked on us. Tables toooooo close.
    

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