Fogo de Chao - North Irving

Review summary

1. c

   cj

   Miami

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Stay away from this location, they are scamming people who don’t understand how FoGo services works. I’d advise you go to the Addison location or Dallas. This location needs to be shut down. I feel so bad for our server, he was a great guy but the manager was a crazy person. He kicked us out because I said this is wrong and not how FoGo is ran and I will not be paying after 30 min of dinning. Knowing there scamming people who are ignorant to how the operation works at Fogo he was okay with telling my family and I to leave because not 1 location in the U.S did what they did and they knew if they charged me id have a perfect lawsuit. Stay away from this location it need to be shut down! Or management needs to change asap, I should have recorded the whole situation.
   

   Fogo de Chao - North IrvingResponded 2 days ago

   It's concerning to hear about your experience at our restaurant. Your comments about the service and management practices are very important to us. We value your feedback and would like to understand more about your visit. Please reach out to us through our website contact form so we can address your concerns effectively. Thank you.
   

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2. R

   Ronald

   Dallas

   5 reviews

   5.0

   5 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great experience for my birthday service was great
   

   Fogo de Chao - North IrvingResponded 4 days ago

   Thank you, Ronald! We're so glad you had a great birthday celebration with us and enjoyed the service. We look forward to welcoming you back again soon!
   

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3. L

   Laura

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   The atmosphere was great and the service was wonderful. I was not impressed with the food but I could just have a picky palette. The meat was good but not what I was expecting. I would go back for the atmosphere and the service. Johnathan was our server and he was amazing as well as those who came around to bring meat and even clear our table.
   

   Fogo de Chao - North IrvingResponded 6 days ago

   Laura, thank you for sharing your thoughts about your recent visit. We're glad to hear you enjoyed the atmosphere and service provided by Johnathan and our team. If you return, consider joining Fogo Rewards for exclusive benefits. We look forward to welcoming you back and ensuring an even better experience.
   

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4. K

   Kerry

   Dallas

   1 review

   5.0

   1 review

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Took my wife for valentines Saturday night it was packed had reserved for 7:30 finally got seated at 8:45 . But it was worth the wait.
   

   Fogo de Chao - North IrvingResponded on 16 February 2025

   Thank you for your patience, and we're glad the experience was worth the wait! We look forward to serving you and your wife again.
   

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5. J

   Jean C

   El Paso

   1 review

   2.0

   1 review

   Dined on 15 February 2025

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 5

   Let's start with the server. The waiter took our drinks order and disappeared. He never came back with the drinks (simple three cokes). We had to ask another server for water and the drinks 10 minutes later. We started eating and were about to flip the card to get meat. Once we got our drinks, my cup was empty within a few minutes, and no one came for a refill or asked if I wanted another one. I had to stop at a different server and ask for more water because it was also empty. The meat servers were amazing, bringing meat every time. Again, when I asked for the check, I had to ask a different server about the dessert menu and the check because no one came to ask how I was during my visit. That server told us the desserts were in the house for the inconvenience and then charged us for the dessert. To summarize, the food was great, but the service was terrible and needed a lot of improvement.
   

   Fogo de Chao - North IrvingResponded on 19 February 2025

   Jean, we're sorry to hear that our service didn't meet your expectations during your visit. While it's great to know you enjoyed our cuts, the oversight in service is concerning. Please reach out via our website contact form so we can address these concerns and work toward a better experience. Thank you.
   

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6. D

   Danielle

   VIP

   Orange County

   5 reviews

   4.0

   5 reviews

   Dined on 15 February 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   The waiting staff was great! Now some of the men cutting the meat wasn’t so great! They kept ignoring my husband and I am hoping it wasn’t because he was black. The food was good, just wish we had more chicken options. Sadly it took 45 minutes for my laid Chops to come out
   

   Fogo de Chao - North IrvingResponded on 19 February 2025

   We're pleased to hear our waiting team made a positive impression, Danielle. We're concerned about your feedback regarding the service and your experience with the cuts. Our team values diversity and inclusivity, and such issues are taken seriously. Please connect with us via our website contact form so we can address your concerns further. Thank you.
   

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7. M

   Myrna

   Dallas

   1 review

   4.0

   1 review

   Dined on 15 February 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Went there for a Valentine’s lunch date. The ambiance was great. Service was excellent. Our waitress explained how it worked, since it was our first time there. Overall fabulous time. We’d definitely return.
   

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   Fogo de Chao - North IrvingResponded on 17 February 2025

   We appreciate your kind words about your Valentine's lunch date with us, Myrna. We're delighted that the ambiance and service made your first experience memorable. We can't wait to welcome you back. It sounds like you'd enjoy Fogo Rewards, which offers exclusive member benefits for returning guests!
   

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8. M

   Milan

   Atlanta

   2 reviews

   1.0

   2 reviews

   Dined on 15 February 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Did not respect reservations. Waited 2 hours even with reservation.
   

   Fogo de Chao - North IrvingResponded on 19 February 2025

   We're sorry to hear about your wait, Milan. We aim to provide timely service for all reservations and it's concerning to hear this. Please reach out through our website contact form so our team can discuss this further and improve your experience. Thank you.
   

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9. D

   Daniel

   Dallas

   3 reviews

   4.0

   3 reviews

   Dined on 15 February 2025

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   Made a reservation for 10 and didn’t get seated until 11:30
   

   Fogo de Chao - North IrvingResponded on 15 February 2025

   Thank you for sharing your feedback, Daniel. We apologize for the wait you experienced with your reservation. Our goal is to seat our guests promptly, and it's important for us to address any concerns. Please reach out through our website contact form so we can work toward providing you with a better experience.
   

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10. J

    Jorge

    Dallas

    4 reviews

    5.0

    4 reviews

    Dined on 15 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Loved the food everything was great just did not like the waiting time was there for an hour and a half waiting for a table
    

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    Fogo de Chao - North IrvingResponded on 16 February 2025

    Thank you for sharing your thoughts, Jorge. We're thrilled to hear you enjoyed the food and had a positive dining experience. We're committed to optimizing wait times, and your feedback is important. We hope to welcome you back soon for an even smoother visit!
    

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