Fogo de Chão - Oak Brook

Review summary

1. OT

   OpenTable Diner

   Chicago2 reviews

   5.0

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience!! Love the ambience of this place. Service was excepté and staff was kind and attentive to our needs. Made our birthday celebration feel like a dream. Thank so much!!
   

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2. OT

   OpenTable Diner

   Chicago2 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good experience I have wonderful moments with my family
   

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3. DC

   DrCMad

   Chicago20 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fresh, flavorful cuts of steak. Creative drinks and excellent service.
   

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4. OT

   OpenTable Diner

   Chicago3 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service here in Oak Brook, never disappoints. We had celebrated my husband’s birthday dinner here last night. Although it was extremely crowded, the service was TOP TIER! we never had to wait for any meat service, or for our glasses to be refilled.. Even on an extremely crowded night like a Saturday, the service and hospitality was amazing! 5 STARS
   

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5. JV

   JamieV VIP

   Orange County3 reviews

   3.0

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 3

   So disappointed. After trying the Fogo in Fort Lauderdale we were very excited to try one back in our home town. Our server could care less about his job. We had to ask atleast twice for everything. It took 35 min for him to bring us cocktails so we ended up going to the bar to get our own and pay separately. Took 5 min. He never noticed what we had done. Didn’t comp the first round. Didn’t smile, didn’t apologize. He just hung out at the bar station chatting with another waiter the whole time. Had to ask 3 times for the red and green coins for the tables. After he finally delivered them we never saw him again the rest of the night. A sweet waitress named Destiny ended up helping us the rest of the meal. The men bringing the meat around were also super friendly and kind. Too fancy and $$ of a place to receive such poor service. Will not be back.
   

   Fogo de Chão - Oak BrookResponded today

   We appreciate your feedback, Jamie. We're sorry we missed the mark for you during your visit. It's concerning to hear about the service challenges you described, as attentive and timely service is important to us. Please reach out through our website contact form so we can address your concerns and work toward providing the experience you deserve. Thank you.
   

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6. J

   Joanne VIP

   Chicago3 reviews

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 5

   We didn’t get the meat much because they take forever to be in our table the whole crew is was so busy at the event they have
   

   Fogo de Chão - Oak BrookResponded today

   We apologize for the delay you experienced, Joanne. It's important to us that our guests enjoy a timely and attentive service. We'd love the chance to address your concerns and enhance your next visit. Please reach out through our website contact form so we can work toward the experience you deserve. Thank you.
   

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7. N

   Nancy

   Chicago7 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The food service and value were good! Went there to meet the marketing person to see if this would be a good fit for an event for our office. We set this up and book the free dinner for two and the marketing person didn’t show up! It was so embarrassing! Everyone looked at us like we were trying to g to get away with something! Tony the manager was very nice and I forwarded him the email between Christine and me! He honored the free meal but it was very awkward. Shame on her for dropping the ball!
   

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8. J

   Jennifer VIP

   Chicago36 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My server Iziah was very attentive to my needs. I love Fogo’s weekday market table
   

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9. M

   Mary ann

   Unspecified1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always, Fogo delivers a wonderful dining experience.
   

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10. J

    Jocelyn

    Chicago10 reviews

    3.0

    Dined 6 days ago

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 3

    We come to this location very often & depending our time schedule. Service is either a hit or a miss, last night being a Tuesday was a miss. We started with one server, took our drink order and after that nobody came back to check on us. We waited easily 20 mins. for meats to come by, specifically picanha which is the only meat we like. We only got offered top/bottom sirloin, picanha, chicken wrapped with bacon, garlic steak & cheese with honey. We always skip out on lamb chops, NY & filet mignon as they are not to our liking. There was a wedding/private event next door so maybe that’s why we waited longer than usual but it’s fine. By the end of our dinner, we waited once again for someone to bring our tab yet again a different person. I forgot to mention our email promo for the best of brazil from the beginning & they would not honor it. It’s fine, i’ll be back because I genuinely like the meat & cheese bread. But yes service is usually like this.
    

    Fogo de Chão - Oak BrookResponded 4 days ago

    Thank you for your consistent visits, Jocelyn. We're sorry to hear about the inconsistency in service during your recent experience. Our team would like to ensure you're always well taken care of. Please reach out through our website contact form to discuss this further. We appreciate your feedback and look forward to your next visit.
    

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