Fogo de Chao - The Wharf, DC

Review summary

1. OT

   OpenTable Diner VIP

   New York City10 reviews

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 2

   Food was flavorless and service was nonexistent. After serving our drinks, we only saw our waitress once the entire meal and this was to get a drink refill order, which we never got. We kept asking any worker who would pass by us to see if they can get our refills. The meat cutters said they could not do anything with drinks but will try to find our server. We also talked to the hostess to find our server and ask for our drinks. No luck there too. We finally had to go to the bar for our refills. We then saw our waitress serving a large party and she never came back to us again nor did any staff look after us or ask us if we needed or wanted anything. We honestly talked about walking out without paying because no body gave a damn about our table. However, we’re not heartless like that. We proceeded to give our 20% tip, left, and decided to give our review here since no one bothered to even talk to us.
   

   Fogo de Chao - The Wharf, DCResponded 5 days ago

   It's concerning to hear about the service you received during your visit. We aim for attentive and responsive service, and it seems we didn't meet those expectations this time. We'd appreciate the chance to address your concerns. Please reach out through the contact form on our website so we can work toward a five-star experience. Thank you.
   

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2. OT

   OpenTable Diner VIP

   Western KY5 reviews

   5.0

   Dined on 9 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great food and service! Fogo never disappoints.
   

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3. j

   james VIP

   Washington DC94 reviews

   5.0

   Dined on 8 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was my first visit at their newest/second location in DC. The prices are a little cheaper than the Pennsylvania Ave. location. The venue is beautiful and our server, Ericka, was wonderful. I’d definitely recommend them. Great salad bar and great for meat lovers. The molten chocolate cake was great!
   

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4. P

   Patricia VIP

   Washington DC7 reviews

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always an outstanding experience when we visit. Highly attentive staff and excellent food. Great atmosphere.
   

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5. OT

   OpenTable Diner

   Washington DC1 review

   1.0

   Dined on 1 March 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   I had high expectations for my visit to Fogo de Chão on March 1, but unfortunately, the experience fell far short. While the food itself was decent, the overall service and dining conditions left much to be desired. First, the wait times were excessive. Despite having a reservation, it took far too long for our drinks to arrive, and the rotation of meats was inconsistent—sometimes we would wait long stretches without being offered anything. It really disrupted the flow of the meal and made the dining experience frustrating rather than enjoyable. Second, we were seated in an extremely inconvenient location—right by a door with heavy foot traffic. Not only did this make for a disruptive dining experience with constant movement around our table, but every time the door opened, a blast of cold air rushed in. It made it difficult to enjoy our meal in comfort, and frankly, it’s unacceptable to place guests in such an uncomfortable spot without any effort to mitigate the issue. What made matters worse was the complete lack of response from management. We addressed our concerns with two different managers, including the customer service manager, and not a single effort was made to rectify the situation. No offer to move us, no sincere apology—just indifference. At a restaurant of this caliber, I would expect far better customer service and a willingness to address guest concerns. Overall, while the food had potential, the service and lack of attentiveness from management soured the entire experience. Given the price point and reputation of Fogo de Chão, I expected far more. I doubt I’ll be returning anytime soon.
   

   Fogo de Chao - The Wharf, DCResponded on 3 March 2025

   We truly regret that your recent visit did not meet your expectations, especially regarding the service and dining conditions. It's concerning to hear about excessive wait times and the seating arrangement's effect on your comfort. We appreciate your feedback and urge you to contact us through our website's contact form so we can address these concerns further. Thank you.
   

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6. L

   Latoya

   West Palm Beach5 reviews

   5.0

   Dined on 22 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Date night anniversary dinner and this place did not disappoint. Service was 5 star and the food fresh, flavorful, and tasty.
   

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7. F

   Flavius

   Fort Lauderdale1 review

   5.0

   Dined on 22 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Alex is a great guy, very polite and problem solver. It was a good experience our dinner under his care.
   

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8. E

   Ernesto

   Unspecified1 review

   5.0

   Dined on 19 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing The fire alarm went off for a while but the experience was amazing for my wife and I .
   

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9. S

   Sandra

   Richmond11 reviews

   4.0

   Dined on 17 February 2025

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   Service was slow and food was mediocre. Disappointed because the establishment was not busy at all and the service was so slow!
   

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10. P

    P

    Washington DC5 reviews

    3.0

    Dined on 15 February 2025

    1. Overall 3
    2. Food 2
    3. Service 2
    4. Ambience 3

    The quality of food was subpar, everything was bland. We ordered beverages for our table and it took 45 min! Our waiter disappeared for large amounts of time. Overall ,not great.
    

    Fogo de Chao - The Wharf, DCResponded on 18 February 2025

    We're sorry to hear about your experience with the food and service. Fresh and flavorful offerings are important to us, and this feedback is concerning. Please reach out via our website contact form so we can address your concerns and work toward providing you with a five-star experience in the future. Thank you.
    

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