Frankie's The Steakhouse

Review summary

1. K

   Kate

   Philadelphia

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love Frankie’s! It’s just a perfect place to celebrate anything. The live music plus fantastic food and service cannot be beat. We have high standards for steakhouses and Frankie’s rivals any Chicago or Northeast steakhouse.
   

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2. I

   Israel

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelente noche ,excelente trato , excelente comida la pasamos super bien
   

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3. M

   Marilyn

   Georgia

   30 reviews

   vip
   2.0

   30 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 3

   DISAPPOINTED AGAIN AT FRANKIE’S My husband and I are oenophiles and like to take advantage of “Wine Wednesdays”. This is when some restaurants offer 50% off their [sometime special] wine list. There are several venues not too far from where we live that offer this in Gwinnett and Fulton counties. However, last evening, the “corporate manager, Beto, said as Frankie’s The Steakhouse, is in Gwinnett County, they are not allowed to offer this special and he suggested we go to their sister restaurant, Pampas, in Fulton County, which by the way, we have dined at three times in the last six months. The food and service [Agnes is our favorite server] at Pampas are superior to Frankie’s. We have also dined at H&W, Luci’s The Steakhouse, Cattle Shed, and Bottles & Bones so we are not strangers to fine dining Prior to making a reservation at Frankie’s, I Googled “wine Wednesday specials near me” and Frankie’s DID come up. I showed this to this manager, Beto, who said that because they are in Gwinnett County, they cannot accommodate our request. Someone must have taken this search down last night as Frankie’s and Luciano’s no longer show up this morning. OH! And Beto is WRONG! There ARE restaurants in Duluth, Sugar Hill, Suwanee and Buford, all located in Gwinnett County, that we frequent that DO have wine specials on Wednesdays. As an example, Uncle Jack’s, which is about 5 minutes away from Frankie’s does offer Wine Wednesdays where all bottles of wine are 50% off. In addition to being rude, Beto could have cared less if we walked out as the restaurant was packed with diners. In my opinion, as a manager, I would have been apologetic and at least offered something to appease us. We did end up staying and dinner and our waiter were fine but our mood was “disappointed”.
   

   Frankie's The SteakhouseResponded 1 day ago

   Marilyn, Thank you for sharing your feedback and your loyalty to our family of restaurants. We’re sorry for any confusion caused by Google search results, which are outside our control. We’ll work to address any discrepancies on external platforms. Regarding Wine Wednesday specials, we must comply with County regulations, which can vary by location. Unfortunately, this restricts us from offering such promotions at some venues. We’re also disappointed to hear about your interaction with our manager. Your feedback will be reviewed to ensure our service reflects the hospitality we strive for. We value your support and hope to welcome you back for an exceptional dining experience. Warm regards.
   

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4. M

   Matthew

   Atlanta Metro

   37 reviews

   vip
   5.0

   37 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Tonight was like the Frankie's of old! Service was great and the food was amazing!
   

   Frankie's The SteakhouseResponded 1 day ago

   Matthew, we’re glad you had a fantastic experience! It’s wonderful to know that our service and food brought back those beloved memories. Thank you for your kind words; they inspire us to deliver great moments! Looking forward to your next visit! We will share your kind words with Sammie and Chris!
   

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5. j

   jesse

   Atlanta Metro

   9 reviews

   vip
   5.0

   9 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Audiel and Daniel are the best team. Food was great!
   

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6. J

   James

   Atlanta Metro

   24 reviews

   vip
   5.0

   24 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and superior service. Our lead server, Chris, and the team did a great job attending to us.
   

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7. J

   Jordan

   Charleston

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Attended Frankie’s for my friend’s birthday and had an AMAZING EXPERIENCE!
   

   Frankie's The SteakhouseResponded 4 days ago

   Thanks for the excellent feedback, Jordan! We're glad you had a great time celebrating your friend's birthday at Frankie’s. We can’t wait to welcome you back for more memorable moments!
   

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8. D

   DJ

   Portland

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   You can always count on great food. Tonight the service was below th Frankie standard but still very nice
   

   Frankie's The SteakhouseResponded 4 days ago

   Thanks for your feedback, DJ! We're glad you enjoyed our menu options. We appreciate your understanding regarding the service and will ensure our team is reminded of our high standards. Looking forward to serving you even better next time!
   

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9. J

   Jim

   Dallas

   80 reviews

   vip
   5.0

   80 reviews

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   First time, but won’t be the last time. Really good and was rockin on a Wednesday night.
   

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10. S

    Shenica

    Atlanta Metro

    2 reviews

    5.0

    2 reviews

    Dined on 13 November 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 4

    Food was delicious! Our party of 8 had no complaints with portions or taste.
    

    Frankie's The SteakhouseResponded on 14 November 2024

    Thanks for the positive review, Shenica! We're glad you and your party enjoyed our food and had a great dining experience. We can’t wait to welcome you back for another delicious dinner!
    

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