Frankie's The Steakhouse

Review summary

1. D

   Dennis

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Awesome dining experience! Great food, great service, great vibes.
   

   Frankie's The SteakhouseResponded 1 day ago

   Dennis, we're glad you had an excellent dining experience! It's fantastic to know you enjoyed our food, service, and vibes. We appreciate your kind words and look forward to welcoming you back for another great visit!
   

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2. M

   Michael

   Atlanta Metro

   41 reviews

   vip
   5.0

   41 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Third annual Friendsgiving at Frankie’s was absolutely phenomenal. Our server and his team were on point. Well, worth the money . The food goes without saying , the appetizers, steaks, sides and desserts were 100000000/10
   

   Frankie's The SteakhouseResponded 1 day ago

   Michael, we’re glad you had a phenomenal Friendsgiving at Frankie’s! Our team works hard to create memorable experiences, and it’s great to know you enjoyed everything from the service to the food. Thank you for your fantastic feedback! We can’t wait to welcome you back. Hope you had a great Thanksgiving!
   

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3. T

   Tamara

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Celebrated wedding anniversary. Enjoyed the evening.
   

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   Frankie's The SteakhouseResponded 1 day ago

   Thanks for the review, Tamara! We're delighted to hear that you chose to celebrate your wedding anniversary with us at Frankie's The Steakhouse and that you enjoyed your evening with us. We always strive to provide excellent food and service, and your feedback tells us we're on the right track. We hope to welcome you back for many more celebrations in the future!
   

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4. A

   Anina

   Atlanta Metro

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   The service was impeccable. Don and his entire team were very attentive and friendly. The food & drinks were underwhelming. For drinks, we ordered the New Fashioned, the Cosmo and the classic Dirty Martini. The New Fashioned was a very sweet sip, WITH the large ice cube, it maybe filled the glass a quarter of the way and didn't taste like it had alcohol at all. The Cosmo was good, but very lime-y. The Dirty Martini was perfect. The Fritto Misto was cooked perfectly, but didn't offer much flavor, with the slices of lemons & limes stealing the show on the plate. The Caesar Salad was good. We ordered the special, which was a bone-on ribeye with a fried lobster tail and two large shrimp. We asked for a medium rare steak, which came out medium well. For a steakhouse, this was already disappointing. When they cooked another steak, it was undercooked as the center was still cool to touch. But we were hungry and tired of waiting, so we didn't say anything. We ended up having to eat our lobster, shrimp and sides separate from our steak. We order the brussels/cauliflower and it was good. We also ordered the corn souffle l, which absolutely left you wanting more depth on flavor and a thicker consistency. The manager, I believe, came over and seemed scared to approach our table asking if we were having a good experience... or not. The entire experience lasted 2.5 hours. For a dinner reservation on a Monday at 7:30PM and the restaurant not being close to full, I'm trying to figure out how the experience lasted so long. And finally, when we left, we gave our valet ticket to the gentleman and he pointed to where we could go get our car, where we had to maneuver around other cars to leave. We have been wanting to visit this steakhouse for a while. And maybe we built it up on our head to be amazing, but the overall experience was subpar and frankly a disappointment. I won't be recommending nor returning.
   

   Frankie's The SteakhouseResponded 1 day ago

   Anina, we appreciate your detailed feedback. We're glad you enjoyed the service Don and the team members provided, but we sincerely apologize for the issues with your food and the overall experience. Your insights are valuable as we strive to improve. Thank you for sharing your thoughts with us. We hope to have an opportunity to provide you with a better dining experience!
   

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5. J

   Jasmine

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service and food were amazing! Daniel R and Daniel C were amazing as well. Very attentive and kind.
   

   Frankie's The SteakhouseResponded 4 days ago

   Thanks for the fantastic review, Jasmine! We're glad you enjoyed our attentive service and food. Daniel R and Daniel C will be so pleased to know they made your experience memorable. We can't wait to welcome you back for another fantastic visit!
   

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6. A

   Annie

   New York City

   4 reviews

   vip
   1.0

   4 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   My husband and I were excited to try Frankie's but honestly would not return. Lobster bisque was not good. Caesar salad was bad, they didn't even bother to cut the lettuce which is ultimate laziness in my eyes because what other reason could it be for. We split the Wagyu NY Strip steak with Bleu cheese accompaniment and Bernaise. They put the Bleu cheese on top of the steak which was appalling, because why would you not put it on the side for me to choose how much I wanted on top? Also, I was the one who wanted the Bleu cheese side, not my husband, so he was disappointed the fact they put it on top of his half of the steak. He did not like the bernaise either. I couldn't even taste the true flavor of the steak due to the overwhelming taste of Bleu cheese on it but the char was too much that all we tasted was a burnt taste. We rate this place 4/10 at best and it was extremely overpriced for how poor our experience was. Drove 45 mins to be very disappointed.
   

   Frankie's The SteakhouseResponded 3 days ago

   Annie, we’re sorry to hear your experience didn’t meet expectations. Your feedback on the lobster bisque, salad presentation, and steak preparation is invaluable. We strive for quality and appreciate you sharing your thoughts. We hope to improve and offer a better experience in the future. Thank you for your insights.
   

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7. C

   Chris

   Atlanta Metro

   32 reviews

   5.0

   32 reviews

   Dined on 22 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chris our waiter and his team were prompt yet not rushed. Reviewed our menu and offered ideas. The drinks ordered were made quickly and delivered with style. The bread offered upon arrival was hot & fresh, with an excellent tasting butter. We passed on salad, ordered 2 sides instead- garlic mashed potatoes & braised brussel sprouts. Both tased great & generous portions. My wife ordered the 8oz petite - medium. I orered the Sea Bass - prepared & presented very well. We both enjoyed our entres & sides without interuptions. Upon competion, we were suprised with a huge slice of birthday cake for my wife and had coffee to complete our meal. It was a lovely night out that we enjoyed a great deal.
   

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8. K

   Kate

   Philadelphia

   2 reviews

   5.0

   2 reviews

   Dined on 22 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We love Frankie’s! It’s just a perfect place to celebrate anything. The live music plus fantastic food and service cannot be beat. We have high standards for steakhouses and Frankie’s rivals any Chicago or Northeast steakhouse.
   

   Frankie's The SteakhouseResponded 5 days ago

   Kate, we’re so glad you enjoy Frankie’s! Knowing our live music, menu options, and service hit the mark for your celebrations is wonderful. We can’t wait to welcome you back for more memorable dining experiences!
   

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9. I

   Israel

   Atlanta Metro

   1 review

   5.0

   1 review

   Dined on 22 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelente noche ,excelente trato , excelente comida la pasamos super bien
   

   Frankie's The SteakhouseResponded 7 days ago

   Thanks, Israel! We're glad you had an excellent time with us. Our team works hard to deliver top-notch service and great food, and it's wonderful to know it made your night special. We can't wait to welcome you back soon!
   

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10. M

    Marilyn

    Georgia

    30 reviews

    vip
    2.0

    30 reviews

    Dined on 21 November 2024

    1. Overall 2
    2. Food 3
    3. Service 4
    4. Ambience 3

    DISAPPOINTED AGAIN AT FRANKIE’S My husband and I are oenophiles and like to take advantage of “Wine Wednesdays”. This is when some restaurants offer 50% off their [sometime special] wine list. There are several venues not too far from where we live that offer this in Gwinnett and Fulton counties. However, last evening, the “corporate manager, Beto, said as Frankie’s The Steakhouse, is in Gwinnett County, they are not allowed to offer this special and he suggested we go to their sister restaurant, Pampas, in Fulton County, which by the way, we have dined at three times in the last six months. The food and service [Agnes is our favorite server] at Pampas are superior to Frankie’s. We have also dined at H&W, Luci’s The Steakhouse, Cattle Shed, and Bottles & Bones so we are not strangers to fine dining Prior to making a reservation at Frankie’s, I Googled “wine Wednesday specials near me” and Frankie’s DID come up. I showed this to this manager, Beto, who said that because they are in Gwinnett County, they cannot accommodate our request. Someone must have taken this search down last night as Frankie’s and Luciano’s no longer show up this morning. OH! And Beto is WRONG! There ARE restaurants in Duluth, Sugar Hill, Suwanee and Buford, all located in Gwinnett County, that we frequent that DO have wine specials on Wednesdays. As an example, Uncle Jack’s, which is about 5 minutes away from Frankie’s does offer Wine Wednesdays where all bottles of wine are 50% off. In addition to being rude, Beto could have cared less if we walked out as the restaurant was packed with diners. In my opinion, as a manager, I would have been apologetic and at least offered something to appease us. We did end up staying and dinner and our waiter were fine but our mood was “disappointed”.
    

    Frankie's The SteakhouseResponded on 22 November 2024

    Marilyn, Thank you for sharing your feedback and your loyalty to our family of restaurants. We’re sorry for any confusion caused by Google search results, which are outside our control. We’ll work to address any discrepancies on external platforms. Regarding Wine Wednesday specials, we must comply with County regulations, which can vary by location. Unfortunately, this restricts us from offering such promotions at some venues. We’re also disappointed to hear about your interaction with our manager. Your feedback will be reviewed to ensure our service reflects the hospitality we strive for. We value your support and hope to welcome you back for an exceptional dining experience. Warm regards.
    

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