Getaway - Gateway Casino London

Review summary

1. S

   Steve

   Toronto

   1 review

   1.0

   1 review

   Dined on 26 October 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 1

   Ceasar salad was great baby back ribs were all bone and the parts that had meat boot leather
   

   Getaway - Gateway Casino LondonResponded on 28 October 2024

   Thank you very much for your feedback Steve. I am sorry we did not meet your expectations during your visit. I will be looking into the concern about the ribs right away.
   

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2. J

   John

   Toronto

   7 reviews

   vip
   4.0

   7 reviews

   Dined on 11 October 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Meals are generally great. I’ve mentioned this before but the gravy needs some work. Very oily and thin. Beef gravy is moderate, but the chicken gravy is terrible. Overall, quite pleased with the serving size and the staff are outstanding.
   

   Getaway - Gateway Casino LondonResponded on 15 October 2024

   Good Morning John, Thank you for the fantastic feedback. I am going to look into the gravy situation as soon as possible to see if we can make some changes. We are so pleased with our portions and staff members!
   

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3. OT

   OpenTable Diner

   Toronto

   1 review

   5.0

   1 review

   Dined on 28 June 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   great service as usual! The meals are reasonably priced.
   

   Getaway - Gateway Casino LondonResponded on 12 August 2024

   Thank you for the great review! We are so pleased that you received great service and feel pricing is fair! We look forward to your next visit!
   

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4. JM

   JohnM

   Toronto

   7 reviews

   vip
   5.0

   7 reviews

   Dined on 23 June 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great meal, great service, nice table by the tv. Would come back anytime.
   

   Getaway - Gateway Casino LondonResponded on 12 August 2024

   Hi John! Thanks for the awesome review! We are so glad you enjoyed your service and food and look forward to having you visit our restaurant again!
   

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5. JM

   JohnM

   Toronto

   7 reviews

   vip
   5.0

   7 reviews

   Dined on 18 June 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great meal, must be a new chef though, not prepared as well as it has been in the past. Undercooked onions and chewy slaw. However, still a 9 out of 10.
   

   Getaway - Gateway Casino LondonResponded on 12 August 2024

   HI John, Thanks for the great review! We appreciate your feedback and we will work towards taking that 4/5 , a 5/5!
   

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6. JM

   JohnM

   Toronto

   7 reviews

   vip
   5.0

   7 reviews

   Dined on 14 June 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Excellent meal, everything was delicious, except the gravy on the hot chicken sandwich. They must be using a different formula because previously it was also terrific. Overall though, a great dinner.
   

   Getaway - Gateway Casino LondonResponded on 12 August 2024

   HI John, thank you for the feedback, we recently presented a consistent recipe for the gravy. I believe we have resolved this issue. So glad you enjoyed your dinner overall. Thank you for another great review!
   

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7. JM

   JohnM

   Toronto

   7 reviews

   vip
   3.0

   7 reviews

   Dined on 9 June 2024

   1. Overall 3
   2. Food 1
   3. Service 5
   4. Ambience 5

   Normally this a great place to dine, however, this experience was way below usual. Three of us ordered different entrees, one, the shrimp Alfredo, the sauce was way too watery. The second, fish and chips, far too much undercooked batter. My order, hot chicken sandwich was not covered in gravy, but what looked like beige water. Completely soaking the bread. The server took it back and the new serving was thicker but still tasted awful, absolutely no gravy flavour. I was using my Gateway comps for the meals so maybe I shouldn’t complain, but really, those meals were dreadful. The staff, as always, were on line for perfection.
   

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8. OT

   OpenTable Diner

   Las Vegas

   1 review

   vip
   5.0

   1 review

   Dined on 31 May 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Favourite place to eat!!! Great food and value!!!
   

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9. R

   Reaniam

   Toronto

   3 reviews

   vip
   2.0

   3 reviews

   Dined on 23 May 2024

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 3

   Ordered french toast well done and bacon extra crispy for breakfast. French toast was mushy and not cooked (raw egg still present-doughy). Bacon was undercooked and lukewarm. They did remake the french toast and it was better. Something needs to be said about the kitchen-not busy and 40 minute wait to get your food.
   

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10. KS

    KrzysztofS

    Toronto

    2 reviews

    5.0

    2 reviews

    Dined on 11 May 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    As usually, we got an excellent service (server TANIA), very good meals, all tasty and very fresh - "cheers to the kitchen staff". After the meal we also took "take out" home. Over all experience was as usual EXCELLENT! Thank you very much and see you again very soon!
    

    Getaway - Gateway Casino LondonResponded on 13 May 2024

    Thank you very much for the awesome review! We are so pleased you enjoyed your meals and service! We will be sure to let Tonia and the kitchen staff know the great feedback. We look forward to serving you again!
    

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