Glasshouse

Review summary

1. B

   Bill

   East Sussex

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We booked a table for two for lunch today and on arrival while there were staff milling around we were ignored. After at least five minutes, we stopped one of the staff and told her that we had booked.for 1.00pm. She checked the bookings and took us to a table for six, gave us some menus and was not seen again. We waited 20 minutes without seeing any member of staff and at that point decided to leave. As we were leaving a member of staff came up to us and thanked us for our custom so we told her that we had had nothing and would be leaving. All in all very poor and we shall not be returning and would not recommend this restaurant.
   

   Is this helpful?

   Report
2. J

   Jacqueline

   Hampshire

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a coffee at the Glass House recently for the first time and liked the ambience and good service. So we decided to go back a few days later to try out the food. We both had the Glass House breakfast and weren't disappointed. The food arrived promptly and was hot, good quality and well cooked. The staff were all attentive and friendly. We had a table by the window with a sea view, which was lovely. It did get quite noisy, or maybe you could calling the atmosphere "buzzing" and the cups for hot drinks don't have a handle, so picking up our hot drinks was tricky until they had cooled a little. We would have liked the option of a pot of tea rather than a small cup, but these are minor things. We'll definitely go back and enjoyed our time there.
   

   Is this helpful?

   Report
3. S

   Stephen

   East Sussex

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   The venue is well laid out super clean and high quality. The staff were very friendly and attentive. The food portions were good as was the presentation however the food itself was over seasoned with multiple different flavours resulting in a confused and not particularly pleasant eating experience. I know the restaurant is new and hope the menu matches the venue and price quickly or I fear it won’t be around for long.
   

   Is this helpful?

   Report
4. M

   Mar

   East Sussex

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   Disorganised. Not impressed with good and service.
   

   Is this helpful?

   Report
5. j

   john

   London

   3 reviews

   4.0

   3 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   the food and service lives up to the setting which is fantastic. great views across eastbourne coastline. the staff were very friendly and upbeat and we loved the food.
   

   Is this helpful?

   Report
6. B

   Bradley

   Brighton

   6 reviews

   5.0

   6 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great selection of drinks and food. Came on a Sunday and ordered the Roast Platter for 4, which included mountains of food all well cooked. Easily enough for 4 people as advertised. Will definitely return
   

   • 

   Is this helpful?

   Report
7. A

   Anne

   Brighton

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great family sharing roast, lovely cocktails. Sundays it seems good value. Attentive service.
   

   Is this helpful?

   Report
8. J

   Jane

   East Sussex

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lunchtime on a Saturday is a pretty hectic time of you're looking for a quiet venue for a catch up. Buy apart from that it was a very enjoyable experience.
   

   Is this helpful?

   Report
9. P

   Pru

   East Sussex

   1 review

   4.0

   1 review

   Dined on 26 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Very good brunch. Good and efficient service. Very noisy.
   

   Is this helpful?

   Report
10. C

    Caroline

    East Sussex

    1 review

    2.0

    1 review

    Dined on 26 December 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 2

    Have Coffee here, if you are patient. Very slow service. If you ask after waiting 15 mins they can get surly. Reminds me of the old days before customer service training was available 😉
    

    Is this helpful?

    Report