Gourmet Burger Kitchen - GBK Norwich

Review summary

1. E

   Eleanor

   VIP

   Norfolk/Suffolk

   7 reviews

   4.0

   7 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Good service will order on the app will sit upstairs staff were talking a customer came in with a dog they were focused on the dog then the customer apart from that it was fine didn't say goodbye when I left .
   

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2. P

   Peter

   Norfolk/Suffolk

   1 review

   3.0

   1 review

   Dined on 1 February 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 2

   It was ok. That’s it. Would the experience make me wanna go back…? No! Food was ok. Nothing bad about any of it but it didn’t make me feel that I need to go again.
   

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3. T

   Tracey

   London

   7 reviews

   4.0

   7 reviews

   Dined on 18 January 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   We enjoyed our time as a party of 6 celebrating a birthday before the theatre. We were seated upstairs which was extremely hot and unpleasant to sit in but otherwise we enjoyed the food and the staff were very attentive
   

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4. M

   Min Yee

   Norfolk/Suffolk

   1 review

   5.0

   1 review

   Dined on 16 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My friends and i had a great experience at the restaurant. A waiter was very accommodating to our requests and even offered to prepare a milkshake for me as it was my birthday. Thank you for the excellent service!
   

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5. OT

   OpenTable Diner

   Norfolk/Suffolk

   1 review

   1.0

   1 review

   Dined on 11 January 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   The burger was so greasy my partner had to wipe the bun with a napkin. He was hungry so eat it and didn’t want to complain. I said the burger was greasy and they offered a takeaway burger for free! Will not be returning after such poor standards really gone downhill in recent years. 40 quid for a meal of poor standards. Highly un recommend
   

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6. V

   Vince

   Norfolk/Suffolk

   1 review

   5.0

   1 review

   Dined on 31 December 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 3

   The food was fantastic quality and was great value for money. I would say that the decore and seating lacks as its just not very comfortable which is what I want from a burger restaurant.
   

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7. E

   Eleanor

   VIP

   Norfolk/Suffolk

   7 reviews

   4.0

   7 reviews

   Dined on 6 December 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Booked table for upstairs fir me and my friend who was in a wheelchair. Fur sine reason the waitress was on her own downstairs and wasn't around upstairs I had pre booked it in .
   

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8. D

   Dan

   Norfolk/Suffolk

   1 review

   3.0

   1 review

   Dined on 3 December 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 2

   Very cold venue. We had to keep our jackets on. Very unpleasant. Shame, as the food was good. We booked a table upstairs but were told it was downstairs during the week. We put in an extra request as my wife had a birthday, but did not receive any special treatment or surprise.
   

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9. N

   Natasha

   Norfolk/Suffolk

   1 review

   2.0

   1 review

   Dined on 29 November 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Service was poor, got the burgers muddled up when handing them out and also got 1 of the orders wrong. Waitress stood there pulling the burgers apart in front of us to see what fillings they were. We sat upstairs and seemed to ve firgoten about, we had to ask for more drinks when they came back with the corrected order as they neve came and asked use. Also had to pay £1 extra to have a small pot of bbq sauce. Very disappointed, hadn't been there for a few years and won't be going back it isn't as good as it used to be. Other than that the burgers tasted nice but we're cold as we waited for the order to be corrected.
   

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10. M

    Mike

    Norfolk/Suffolk

    1 review

    2.0

    1 review

    Dined on 24 October 2024

    1. Overall 2
    2. Food 1
    3. Service 5
    4. Ambience 5

    The staff were really nice, the food was very tasty BUT the portion sizes were so small and very expensive that we left still feeling hungry! The cost-value ratio is completely wrong. We won't be back.
    

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