Gourmet Food Parlour - Santry

Review summary

1. D

   Dee

   Dublin1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   As a regular customer at this Santry restaurant, may I suggest that if they cannot get competent staff to run this restaurant on a Sunday afternoon, perhaps they should close rather than give their clients the horrific experience that myself and my family had to endure today, Sunday 6th April 2025. 3 managers, one waitress. Waitress was run off her feet while the others chatted and pretended to be busy. Not one of them helped her out in anyway whatsoever. We looked at our empty starter plates for 40 minutes before I asked one of them to remove them. Managerial staff were rude on our arrival and anytime I enquired why a table with a 2 months old baby and a toddler were consistently ignored. It took an hour and 45 minutes for a starter course and main. We arrived at 5.15pm and received our main courses at 6.35pm. I previously loved this restaurant and had recommended it to plenty of other people. I will never set foot in it again.
   

   Gourmet Food Parlour - SantryResponded today

   Hello Dee, we are so sorry to hear about your experience. We are taking this seriously and have alerted our senior management team on this matter. They would like to communicate directly with you, if you could kindly reach out to us with your contact details.
   

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2. M

   Mary

   Dublin5 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely breakfast, really good service, I would recommend
   

   Gourmet Food Parlour - SantryResponded today

   Thank you very much Mary, we are so pleased you enjoyed your time with us.
   

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3. R

   Riona

   Dublin4 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Since the last few times I ate there, there has been a huge improvement in service and professionalism. Drinks arrived before the food so overall a much more pleasant experience
   

   Gourmet Food Parlour - SantryResponded 3 days ago

   Many thanks for your feedback Riona. We are so grateful for your continued support, and for the opportunity to improve and show you the high-quality dining experience we are known for. We are so pleased you had a nice lunch, and we hope you will visit us again soon.
   

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4. J

   Jennifer

   Dublin2 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely brunch here with the dogs outside, which is a great plus! Lovely food and company.
   

   Gourmet Food Parlour - SantryResponded 3 days ago

   Thank you very much Jennifer! We hope you will visit us again soon!
   

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5. P

   Patricia Helena

   Dublin1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had an amazing breakfast at this restaurant! The food was delicious, the atmosphere was cozy, and the staff were very friendly. I would definitely go back!
   

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   Gourmet Food Parlour - SantryResponded 3 days ago

   Thank you for taking the time to leave a review on your experience, we are so happy you enjoyed your breakfast! It was a pleasure having you, and we would be honoured to have you back.
   

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6. S

   Sandra

   Dublin4 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went for lunchtime- food and service was great and served very efficiently
   

   Gourmet Food Parlour - SantryResponded 4 days ago

   Thank you very much Sandra, we are so glad you enjoyed your time with us. We hope you will visit us again soon.
   

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7. C

   Ciara

   Dublin1 review

   2.0

   Dined on 30 March 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   Extremely slow service due to too few staff serving outside.
   

   Gourmet Food Parlour - SantryResponded on 31 March 2025

   Many thanks for your feedback Ciara. Please accept our sincere apologies. This should not have been an issue and we will address this immediately.
   

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8. M

   Mary

   Dublin1 review

   4.0

   Dined on 29 March 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Excellent as always. Please consider getting your rustic chips back, they were great.
   

   Gourmet Food Parlour - SantryResponded on 31 March 2025

   Thank you very much Mary, we have shared this with our whole team.
   

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9. B

   Brid

   Dublin1 review

   3.0

   Dined on 29 March 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   We booked a table for 7 at 2:45 but had to wait until 3:15 to be seated and the servers swift but impersonal and abrupt.
   

   Gourmet Food Parlour - SantryResponded on 31 March 2025

   Sincere apologies Brid, we appreciate your patience and feedback. We are working on improving our wait times and customer service.
   

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10. P

    Pamela

    Dublin3 reviews

    5.0

    Dined on 29 March 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Eggs Benedict is the best I’ve ever had! Staff are so nice and lovely! We’ll definitely be back
    

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    Gourmet Food Parlour - SantryResponded on 31 March 2025

    Wow thank you very much Pamela! Call in anytime for more!
    

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