Grand Concourse

Review summary

1. OT

   OpenTable Diner VIP

   Baltimore1 review

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 4

   Service was just ok. Had a chipped beer glass and a chipped martini glass. Was disappointed with the service for the upscale restaurant
   

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2. A

   Alexis

   Pittsburgh1 review

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved everything! Amazing server service! Valet is $15 and they don’t open your doors or anything anymore I guess? And now you pay before. Other than that great experience!
   

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3. K

   Kait VIP

   Washington DC24 reviews

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   Took my family to Sunday brunch for my mother’s birthday. I had a stroller and the staff was exceedingly rude to me regarding the stroller. We sat at the table and my plan was to have my infant daughter next to me while she slept. After we sat, I was told by the staff that strollers weren’t allowed (which was fine, I just didn’t know and no one told me before we sat down) and that it was “unseemly”. I then said I will just hold her then and they started to roll my stroller away with my kid in it. I stopped them and asked them what their the plan is for the stroller and that I need to get the bassinet off the base before they wheel my infant to the effing coat room. They then tried to put her on a chair that wasn’t big enough. Moral of the story is that for the price tag, you’d think you’d get some common courtesy and respect from the employees and at least some okay food. Sadly I got neither and left feeling less than because I am a mom. I should note that at the end of brunch, two staff members complimented my daughter on her behavior and how she was so quiet. Not that it mattered cause the whole place was noisy. Overall, subpar food and rude staff.
   

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4. J

   Julia VIP

   Los Angeles10 reviews

   1.0

   Dined 2 days ago

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 4

   I had a VERY bad experience at Grand Concourse tonight. We made a reservation for 4:45pm, called to asked if we could push it back to 5:15pm. The hostess said yes, but didn't ask for any information. Thought that was odd so I asked, "do you need my name or anything?" And she explicitly responded "nope". I showed up, and they said they canceled my reservation.....HEH? We told them what happened over the phone, and one of the three hostesses looked at me, in the most "I don't care, what do you want me to do?" look. I know mistakes happen, and maybe I should have pushed harder to provide my information when changing the reservation. But I was very disappointed at their attitude and how unprofessionally they had handled the whole situation. Anyways, they had a booth seat available at the bar -- so we took the spot. Waited 30minutes for our waiter to come and take our order. 30 minutes. With just two glasses of water. No starter bread, didn't take our order, no silverware, nothing. We were told to wait twice in the 30 minutes of time. At this point. We were obviously frustrated. We were visiting from out of town, and it was our last night. The whole night felt ruined with a series of bad experiences. My husband was VERY upset at this point. Our reservation cancelled, restaurant acting like it was our fault, our server not serving us for half an hour. COME ON. What is going on?! He spoke to our server about how this entire experience at the Grand Concourse did not feel acceptable, a restaurant that we expected to have a certain level of attentiveness. Thankfully, he understood - and everything was fast from then on. We got the Schnitzel, a Prime Rib, two draft beers. Beers were good, prime rib was pretty great, and I would skip the schnitzel. The venue was beautiful. Train station themed which I thought was very cool. I really wish the management sees this and addresses this with their front staff.
   

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5. PC

   PamC

   Cancun7 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good experience, food was good and service was prompt as always.
   

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6. OT

   OpenTable Diner

   Pittsburgh1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jason was our waiter and treated us like his family!!!
   

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7. OT

   OpenTable Diner

   Pittsburgh1 review

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   The waiter came off like he was too busy and appeared irritated when I asked for to go containers and another bag for my guest.
   

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8. OT

   OpenTable Diner

   Charlotte4 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service were excellent! The entire group enjoyed everything about their experience.
   

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9. C

   Chuck

   Pittsburgh3 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food is always great. The setting and the architecture is also beautiful. James was a great waiter. We had a very enjoyable evening
   

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10. L

    Lynda

    Pittsburgh4 reviews

    3.0

    Dined on 16 March 2025

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 3

    I made reservations online with Open Table. There was nothing that indicated that my only option was the Brunch Buffet. I went there to celebrate my sister’s birthday anticipating that she could order a wonderful meal. Not the case, we had to eat from the buffet. Very disappointed!
    

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