Grand Street - Plaza

Review summary

1. p

   patricia

   VIP

   New York City

   14 reviews

   4.0

   14 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Julia was an outstanding server and wish everyone was trained and lovely as she was! We will be back soon and ask for her table!
   

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2. P

   Parris

   Kansas City

   11 reviews

   5.0

   11 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful Birthday luncheon for my friend Laurie Thanks for the birthday treat!
   

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3. J

   Julie

   Kansas City

   9 reviews

   5.0

   9 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was excellent as usual! Great attentive staff.
   

   Grand Street - PlazaResponded 5 days ago

   You're excellent too! Thank you, Julie. Hope to see you again soon.
   

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4. J

   Janice

   Kansas City

   14 reviews

   4.0

   14 reviews

   Dined on 24 February 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Michael is a wonderful server. His attention to our party was exemplary. The Trout was delicious. I wish Grand Street would serve more GF items, such as bread or rolls for sandwiches and appetizers. I had an Arnold Palmer with fresh squeezed lemonade. It is my favorite. Prices are slightly up, but not too high.
   

   Grand Street - PlazaResponded 5 days ago

   Thank you for taking the time to leave a positive review! While about 30% of our menu is inherently gluten free, and about 50% can be prepared gluten free, it is true that we don't offer gluten free substitutes for bread. We will take your feedback into consideration and look into sourcing gluten free bread options!
   

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5. B

   Brett

   VIP

   Indiana

   29 reviews

   1.0

   29 reviews

   Dined on 22 February 2025

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 1

   I recently had a truly disappointing experience at this establishment that I feel compelled to share—especially for anyone with food allergies. Despite my explicit warnings about my dietary restrictions, the management was completely unresponsive and unhelpful when it came to finding a safe meal option. While I was counting on a safe dining experience, I was instead met with indifference and a lack of genuine concern for my well-being. Chris, the bartender, did his best to advocate on my behalf. He took the time to try and check ingredients and suggest alternatives that would accommodate my allergies. However, his efforts were completely undermined by the management’s refusal to assist. Rather than working with me to find a meal that was safe to eat, they offered nothing more than a bland salad as an entrée—their way of essentially saying, “we don’t really want to serve you.” This dismissive attitude and the blatant disregard for customer safety are unacceptable. If you have any type of food allergies, I strongly advise you to avoid this place. It’s clear that management isn’t interested in taking the extra steps necessary to ensure that every guest, regardless of dietary needs, can enjoy their meal safely. Save yourself the hassle, the risk, and the disappointment—choose a restaurant where your health and well-being are taken seriously.
   

   • 

   Grand Street - PlazaResponded 6 days ago

   We sincerely apologize for your experience and appreciate your feedback. The safety and well-being of our guests, especially those with dietary restrictions, is something we take very seriously. Our manager and chef did discuss at length what could be safely prepared based on the allergy card you provided, and due to the severity of the allergies, we erred on the side of caution to ensure your safety. While we regret that our options felt limited, our intention was to prevent any risk of cross-contamination. We’re grateful to Chris for his efforts in assisting you. Your feedback will be shared with our team as we strive to better accommodate all of our guests. We would welcome the opportunity to regain your trust in the future.
   

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6. j

   joe

   VIP

   Kansas City

   36 reviews

   5.0

   36 reviews

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service excellent. Had the chefs omelette.
   

   Grand Street - PlazaResponded 6 days ago

   Thank you for the positive review, Joe! Come see us again soon.
   

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7. L

   Leanne

   Kansas City

   13 reviews

   5.0

   13 reviews

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fabulous brunch! Samantha is a great waitress! Loved it!
   

   Grand Street - PlazaResponded on 17 February 2025

   Thank you Leanne! Hope to see you again soon!
   

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8. R

   Richard

   Kansas City

   6 reviews

   5.0

   6 reviews

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Grand Street Cafe has a level of food quality that is top tier! I've been a customer for over a decade and I've never had a bad food experience! This was a belated Valentines Day dinner and it didn't disappoint! Everything from my appetizer, salad, and main course was excellent! As an added value the cost was very affordable especially for the quality of the meal! I will most definitely be back!
   

   Grand Street - PlazaResponded on 17 February 2025

   Thank you, Richard! We're very happy to hear you enjoyed everything. We appreciate that you took the time to share your experience. Hope to see you again soon!
   

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9. OT

   OpenTable Diner

   Kansas City

   1 review

   5.0

   1 review

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was fantastic from the food to the service. My girlfriends Ribeye was under cooked. They took it back and came back in a few minutes. My only thing and is one, should have asked MP on scallop's. Wasn't expecting 2 scallops to be $24. But overall a fantastic time.
   

   Grand Street - PlazaResponded on 17 February 2025

   Thank you for your feedback! We're pleased to hear you enjoyed your meal. We understand your concern about the cost of scallops, and we carefully evaluate pricing with each order to ensure we charge only what’s necessary. Market fluctuations have been a challenge, but we’re actively exploring creative solutions to maintain quality while keeping prices fair. We truly appreciate your support and hope to welcome you back soon!
   

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10. H

    Holly

    Kansas City

    2 reviews

    5.0

    2 reviews

    Dined on 16 February 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 3

    Enjoyed our dinner! I asked for ice cream with chocolate sauce and some whipped cream for dessert. Very disappointed over this. A scoop of ice cream with one drop of chocolate sauce and drop of whipped cream on the side . The other person ordered the same and we shouldn’t bothered. A very sad ending to a good meal!! Holly Miller
    

    Grand Street - PlazaResponded 6 days ago

    Holly, we’re so glad you enjoyed your dinner, but we’re sorry to hear that dessert was a letdown. That’s definitely not the experience we want for our guests, especially to end an otherwise great meal. We appreciate your feedback and we hope to have the chance to make it up to you next time!
    

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