Grand View Hotel, Bowen

Review summary

1. T

   Terry

   Sunshine Coast

   1 review

   2.0

   1 review

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   Food was great, the drinks were cold , just the service when she took our food order she didn’t send it to the kitchen as we sat there for 1 1/2 hours waiting for it
   

   Grand View Hotel, BowenResponded today

   Hi Terry, We're so glad you enjoyed the food and drinks, and we sincerely apologise for the delay with your order. As our team explained at the time, a system glitch caused by a brownout on Friday night affected some orders. We truly regret the inconvenience this caused, which is why we provided your meals free of charge as an apology. We always strive to provide the best experience and appreciate your patience and understanding. We hope to welcome you back again soon. Kind regards, Team GVH.
   

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2. L

   Linda

   Brisbane

   2 reviews

   5.0

   2 reviews

   Dined on 25 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great space and dog friendly without being in the street. Lovely courtyard and atmosphere. Great staff and well priced menu.
   

   Grand View Hotel, BowenResponded on 27 January 2025

   Hi Linda, Thank you for taking the time to share your feedback with us. We are so glad you enjoyed or courtyard and atmosphere - it is great to hear your furry friend felt welcome to! Out team is thrilled to know you appreciated the service and menu pricing. We look forward to welcoming you again soon! Cheers, Team SBH!
   

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3. T

   Tammy

   Melbourne

   1 review

   2.0

   1 review

   Dined on 31 December 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   Waiting over an hour for curiosity bus,. Had booking at 7.30pm arrived late (7.50)when ordering meals at 8pm, been told no scotch fillet, no crispy pork belly, no Thai curry.. it’s disappointing with having to eat something you don’t want. It was my daughters 18th birthday and been asked at 9.30pm for my son to leave as his under age, which I get that however we just got two desserts sent to our table to sing happy birthday and security asked him to leave the premises. As I explained to the security we are waiting for my daughter to return back from the bar to sing, then we will leave. Not ok to push out my family and friends when we are there to celebrate her milestone, then once again waiting for over another hour waiting for curiosity bus. Maybe look into having another bus to commute patrons. Never had this experience two years ago,, but won’t be back SORRY!!
   

   Grand View Hotel, BowenResponded on 17 January 2025

   Hi Tammy, Thank you for your feedback. We’re sorry to hear about the challenges you faced, especially on your daughter’s 18th birthday. We understand the frustration with delays and food availability. While we strive to keep stock levels consistent, there are times when this can be unpredictable, and we apologise for the inconvenience. We also appreciate your suggestion regarding the courtesy bus. While we aim to pick everyone up on time, delays can sometimes occur due to factors beyond our control. We’ll consider your feedback for future improvements. We’re also sorry you felt pressured to leave during your celebration. Thank you again for sharing your experience with us. Kind regards, Team GVH
   

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4. S

   Steve

   Tropical QLD

   1 review

   5.0

   1 review

   Dined on 18 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   We are from the USA so everything tastes a little different to us. However, in this case, different was very good!
   

   Grand View Hotel, BowenResponded on 22 December 2024

   Hi Steve, Thank you for your kind review! We are delighted to hear that you enjoyed your experience with us and found our flavours to be a pleasant and delicious change. It is always exciting to welcome visitors from around the world and we hope your time in Australia has been just as enjoyable as your meal! We hope you come visit again if you are every in the area. Cheers, Team GVH.
   

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5. A

   Ann

   Tropical QLD

   3 reviews

   4.0

   3 reviews

   Dined on 10 December 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Service was friendly. Lots of smile from the waitress. Food was delicious
   

   Grand View Hotel, BowenResponded on 18 December 2024

   Hi Ann, We are delighted to read that you enjoyed the delicious food and that our team's friendly service and smiles added to your experience. Thank you for taking the time to share your experience with us - your feedback truly brightens our day. We hope to see you again in the near future. Cheers, Team GVH.
   

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6. T

   Trevor

   Tropical QLD

   1 review

   4.0

   1 review

   Dined on 9 December 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The whole experience was very enjoyable. The staff were friendly and helpful. The food was delicious and well presented. For anyone who enjoys their food the Canecutter's Parmi is for you. My wife's Eye Fillet was cooked to perfection.
   

   Grand View Hotel, BowenResponded on 18 December 2024

   Hi Trevor, Thank you for taking the time to share your wonderful review! We are thrilled to hear that you had such an enjoyable experience with us. It is fantastic that you found the food both delicious and well presented - we agree, the Canecutter's Parmi is definitely a favourite! We are also delighted to read that your wife's eye fillet was cooked to perfection! We look forward to welcoming you back soon! Cheer's, Team GVH.
   

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7. P

   Pam

   Tropical QLD

   1 review

   5.0

   1 review

   Dined on 26 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had a nice dinner celebrating our 47th wedding anniversary! Staff provided table service! Prompt service also!
   

   Grand View Hotel, BowenResponded on 2 December 2024

   Hi Pam, Thank you for sharing your wonderful feedback, and congratulations on your 47th wedding anniversary! We’re so glad you chose to celebrate with us and are happy we could help make your special day memorable. We hope to celebrate many more special occasions with you in the future!
   

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8. T

   Teresa

   Tropical QLD

   5 reviews

   4.0

   5 reviews

   Dined on 21 November 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely lunch meal and service was amazing! Our Server Alison was so lovely and made us feel welcomed. Will return again .
   

   Grand View Hotel, BowenResponded on 25 November 2024

   Hi Teresa, Thank you for your wonderful feedback! We’re so glad to hear you enjoyed your lunch and that Alison made you feel so welcome. We can’t wait to welcome you back again soon! Thank you, Team GVH
   

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9. C

   Chris

   Canberra

   1 review

   4.0

   1 review

   Dined on 19 October 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We shared number of entrees instead of having a main course etc. The Coffin Bay oysters, the Togarashi Scallops and the Greek Fried Calamari were excellent. The Beetroot Cured ocean Trout was a bit salty for our taste buds otherwise it would have been 5 stars. The service staff member was excellent and responsive to our requests allowing us to stagger orders over the evening. There was no delay with drink orders. Highly recommend.
   

   Grand View Hotel, BowenResponded on 21 October 2024

   Hi Chris, Thank you for your wonderful feedback! We're delighted to hear you enjoyed the Coffin Bay oysters, Togarashi scallops, and Greek fried calamari – great choices! We’re thrilled to have your recommendation and look forward to welcoming you back soon! Thank you, Team GVH
   

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10. G

    George

    Tropical QLD

    1 review

    5.0

    1 review

    Dined on 14 October 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Making the booking was very simple. Venue is awesome and staff were very friendly.
    

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