Granite City Food & Brewery - Kansas City

Granite City Food & Brewery - Kansas City reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. m

   mike

   Kansas City11 reviews

   5.0

   Dined on 20 April 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My family and I had a wonderful time. The food was great as always, but the service by Marlon really made Sunday great. 
   

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   Granite City Food & Brewery - Kansas CityResponded 6 days ago

   Thank you, Mike, for your fantastic review! We're delighted to hear that you and your family had a wonderful time at Granite City Brewery and that Marlon provided exceptional service. Your kind words about the food and service mean a lot to us. We appreciate your feedback and look forward to welcoming you back for more great experiences in the future!
   

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2. P

   Paul

   Kansas City2 reviews

   5.0

   Dined on 20 April 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and selection. Friendly service! Move the omelet station away from the kitchen a few feet! Your arrangement caused a traffic jam! Who decided this? Bad idea! 🤡 Clown idea! People were bumping into each other and almost dropping food! Poor layout!
   

   Granite City Food & Brewery - Kansas CityResponded 6 days ago

   Thank you, Paul, for your great review! We're thrilled to hear you enjoyed the food and service at Granite City Brewery. We appreciate your feedback regarding the omelet station layout. Your comments are valuable to us, and our team will look into the arrangement to ensure a better dining experience for everyone. We look forward to welcoming you back for more delicious meals!
   

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3. N

   Nicole

   Kansas City8 reviews

   2.0

   Dined on 20 April 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   The setup was not ideal for the amount of people that were there. The food was subpar, soda machine needed to be service because the carbonation was off. Server rarely came by to check and when she did she was in a hurry. Just felt like another number on a busy day.
   

   Granite City Food & Brewery - Kansas CityResponded 6 days ago

   Hi Nicole, Thank you for sharing your feedback about your experience at Granite City Brewery. We're sorry to hear that the setup and food did not meet your expectations and that the service felt rushed. Your comments about the soda machine and server attentiveness are important, and we will look into these issues with our team. We appreciate you bringing this to our attention, and we hope you might consider visiting us again in the future for a better experience. Thank you for your input.
   

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4. C

   Cara VIP

   Kansas City8 reviews

   3.0

   Dined on 20 April 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   We usually go to brunch at the Legends location, but this Easter they only had bar seating left so we chose the Zona Rosa location. Although my reservation was for a table, we were seated at a tiny hightop that was shoved into a corner of the room - clearly temporary seating to accommodate holiday overload. The bar stools were backless saddle seats and rather wobbly and, since I was with my elderly mother, not very safe for her. I asked if there was another, safer, option, but was told that there was not. We walked past the bar area on our way to the buffet a couple of minutes later and I saw that there were 2 seats at the bar available, but I assumed that those were reserved for another party so I didn't mention it. As we returned from the buffet , another couple was being seated at the hightop behind us - they also asked if other seating was available and were promptly reseated in the bar area. I normally recommend GC'S brunch but it's apparently on a location-by-location basis. We'll stick to the Legends location from now on.
   

   Granite City Food & Brewery - Kansas CityResponded 6 days ago

   Hi Cara, Thank you for sharing your experience at Granite City Brewery. We're sorry to hear about the seating situation during your Easter brunch and understand your concerns regarding safety and comfort. Your feedback is important, and we will take action to look into this issue to ensure a better experience for our guests in the future. We appreciate your loyalty to the Legends location and hope to welcome you back soon with a more enjoyable visit.
   

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5. J

   Jim VIP

   Kansas City12 reviews

   1.0

   Dined on 18 April 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Thought the waiters attitude was bad until I met the manager. Waiter ignored me for over 20 minutes even when hailed for his attention. He would turn and go to another table. Mangers attitude is “well he was busy and what do you want me to do about it?” Nothing we said was registering with him. We got up and left. Will never return to this location. This is not the first time we had subpar service but gave them multiple chances but it is clear the problem is with the management lack of customer service.
   

   Granite City Food & Brewery - Kansas CityResponded on 19 April 2025

   Jim, I’m truly sorry to hear about your experience at Granite City Brewery. It’s disappointing to learn that the service did not meet your expectations, both from the waiter and the manager. Your feedback is important to us, and we will take action to look into this matter to ensure our team provides the level of service we strive for. Thank you for sharing your thoughts, and we hope to have the opportunity to improve your experience in the future.
   

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6. K

   Kelli

   Kansas City9 reviews

   5.0

   Dined on 16 April 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and atmosphere as always, Ariana W provided excellent service.
   

   Granite City Food & Brewery - Kansas CityResponded on 18 April 2025

   Thank you, Kelli, for your wonderful review! We're thrilled to hear that you enjoyed the food and atmosphere at Granite City Brewery and that Ariana provided excellent service. Your feedback is greatly appreciated and motivates our team to continue delivering great experiences. We look forward to welcoming you back for more delicious meals and memorable moments!
   

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7. M

   Milt VIP

   Kansas City41 reviews

   4.0

   Dined on 13 April 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We had “done brunch” at Granite City in the past … “in the past” being in terms of years … because our experience THEN was significantly different from our experience today. “Then” we saw no reason at all to return … now?? well, today we saw several reasons to return. Our service, from Audrey C, was spot on from when she cheerfully granted our request to move to a larger table (that booth really WAS sardine seating) to the way she was present and interested (without hovering) throughout our meal, to when - presenting our check - she told us that we had been “fun guests” with a genuine smile. The food was fine … it’s chafing dish brunch service … but it was well presented and included some “upscale” offerings that we didn’t expect. A manager, Franklyn, I believe, with whom we had visited before made it a point to stop by our table and welcome us back. Well Done, sir! … and Well Done all …
   

   Granite City Food & Brewery - Kansas CityResponded on 15 April 2025

   Milt, thank you for your thoughtful review! We're delighted to hear that Audrey provided excellent service and that Franklyn took the time to welcome you back at Granite City Brewery. It's great to know that you found reasons to return and enjoyed the food offerings. Your feedback is important to us, and we will take action to continue enhancing our guests' experiences. We look forward to having you back for another enjoyable visit!
   

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8. K

   Kari

   Kansas City1 review

   2.0

   Dined on 12 April 2025

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   The craft beer was good and the service was great but the food was really lacking. The Asian shrimp appetizer was delicious as well as the chocolate cake for dessert. My husband had a French dip and he said it tasted straight off the food truck. I had the bock and cheese pasta and it had zero flavor. It was supposed to be bock infused pepper jack cheese sauce but there was no hint of pepper jack cheese. It was extremely bland.
   

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   Granite City Food & Brewery - Kansas CityResponded on 12 April 2025

   Kari, thank you for your feedback about your visit to Granite City Brewery. We’re glad to hear you enjoyed the craft beer and service, but we’re sorry to learn about the issues with the food. Your comments regarding the French dip and bock and cheese pasta are important to us, and we will look into these concerns with our kitchen team. We appreciate your input and hope you'll consider giving us another chance in the future. Thank you for sharing your thoughts.
   

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9. K

   Kelli

   Kansas City9 reviews

   5.0

   Dined on 5 April 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and atmosphere were great, Ethan C provided courteous and excellent service! 
   

   Granite City Food & Brewery - Kansas CityResponded on 8 April 2025

   Thank you, Kelli, for your wonderful review! We're thrilled to hear that you enjoyed the food and atmosphere at Granite City Brewery, and that Ethan C provided you with courteous and excellent service. Your positive feedback means a lot to our team, and we appreciate you taking the time to share your experience. We look forward to welcoming you back for more great visits in the future!
   

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10. M

    Mary Lynn VIP

    Kansas City13 reviews

    4.0

    Dined on 30 March 2025

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 5

    I was at Granite City with a party of 7 for dinner. My husband had the pot roast and raved about it, three others had burgers and were very satisfied. However, three of os had one of the pasta dishes and all three were unhappy with the lack of flavor and the overcooked noddles. I will go again to Granite City but order something else from the menu.
    

    Granite City Food & Brewery - Kansas CityResponded on 3 April 2025

    Mary, thank you for your review! We're thrilled to hear that your husband enjoyed the pot roast and that the burgers were a hit. We appreciate your feedback regarding the pasta dishes, and we will definitely look into the flavor and cooking concerns you mentioned. Your insights are valuable to us, and we hope to welcome you back to Granite City Brewery soon to try more of our menu!
    

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