Granite City Food & Brewery - Kansas City

Review summary

1. W

   Will

   Kansas City

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   We dined here for New Year's Eve, the host greeting people was very rude with several guests. We saw him tell several people they were better off eating elsewhere, wouldn't take our name or check us in for our reservation, but kept running off names that were not present. We witnessed him treat guests like animals telling them to sit until he comes back after cleaning their table. For us he told us to follow him, then pointed and said, "go sit there" and he walked away. We ordered food from our waiter, who was kind but clearly busy. We overheard there was a shortage of staff and no managers. We ordered drinks, then appetizers. Our appetizer came then we ordered our dinner. Our dinner came before our drinks did; it took over 40 minutes for the drinks to come from the bar. We ordered dessert, it took over 20 minutes, yet we saw other tables order after us and receive theirs. A really bad experience, and very shocking treatment by the host.
   

   Granite City Food & Brewery - Kansas CityResponded 1 day ago

   Thank you for sharing your experience, Will. We're sorry to hear about the issues you faced during your visit to Granite City Brewery, especially regarding the host's behavior and the delays with your orders. Your feedback is important, and we will take action to look into these concerns with our team to ensure improvements. We appreciate you bringing this to our attention and hope to provide a better experience in the future.
   

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2. A

   Ann

   Kansas City

   7 reviews

   4.0

   7 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food was very good. Our waiter was very nice and helpful. My only complaint was the lights were out overhead of our table and it was hard to see the menu. We asked to have them turned on but I think they got busy and forgot. Other than that it was quiet enough that you could have a conversation and not have to shout. Food was very good.
   

   Granite City Food & Brewery - Kansas CityResponded 1 day ago

   Hi Ann, thank you for your feedback! We're delighted to hear that you enjoyed the food and found our waiter helpful during your visit to Granite City Brewery. We apologize for the inconvenience with the overhead lights and understand how that affected your experience. Your comments are important, and we will take action to ensure that such issues are addressed in the future. We appreciate your support and hope to welcome you back for an even better experience soon!
   

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3. C

   Christopher Best

   Kansas City

   1 review

   1.0

   1 review

   Dined on 14 December 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 4

   Place was not overly busy for a Friday night and the atmosphere was great but service was overly slow with our liquor drinks our server checking back in on us. My fries were stone cold but when mentioned server she did bring out out new. First round of holiday drinks were great. Second round were terrible. The martini was undrinkable and the 2 holiday old fashions ordered were terrible tasting compared to the first one. They also did not have the ginger on sides of glass and marshmallows were hardly even charred. When we told our server she said they could make 2 more and I said that would be great and could they please make sure the ginger was on the sides this time. She said oh, we are out of the ginger. That would've been nice to know when we ordered our drinks and not …let’s just see if they notice. For the 4 in our group it was not a great experience and I felt we should’ve been greeted by a manger after our issues.
   

   Granite City Food & Brewery - Kansas CityResponded on 17 December 2024

   Hi Christopher, I’m truly sorry to hear about your experience at Granite City Brewery. It’s disappointing to know that the service was slow and the quality of the drinks did not meet your expectations. I appreciate you bringing these issues to our attention, and I assure you that our team will look into them to improve our service and offerings. Thank you for sharing your feedback, and we hope you might consider giving us another chance in the future for a better experience. Best, Granite City Brewery Management
   

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4. A

   Aaron

   San Diego

   2 reviews

   1.0

   2 reviews

   Dined on 28 November 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 2

   The food wasn't very good, not a lot of choices for a buffet. The layout wasn't good. I'm not sure how their other food is but I will not be doing to the Thanksgiving buffet ever again. Waste of gas and money.
   

   Granite City Food & Brewery - Kansas CityResponded on 3 December 2024

   Hi Aaron, I'm sorry to hear that your experience at Granite City Brewery did not meet your expectations. We value your feedback, especially regarding the buffet choices and layout, and we will be sure to address these concerns with our team. Thank you for sharing your thoughts, and we hope you might consider giving us another chance in the future for an improved experience. Best, Granite City Brewery Management
   

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5. S

   Sharon

   Kansas City

   1 review

   1.0

   1 review

   Dined on 28 November 2024

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 1

   Anticipating a nice Thanksgiving buffet. Found nothing but that. Containers empty. No sweet potatoes No rolls No salmon Green beans undercooked Corn cold Mac & cheese tasteless Turkey very little Tables with food messy, even tables with no food were disaster. serving spoons stuck together. Stuffing was dry. Not worth $3.49 let alone $34,99.
   

   Granite City Food & Brewery - Kansas CityResponded on 3 December 2024

   Hi Sharon, I’m truly sorry to hear about your experience at Granite City Brewery. It’s disappointing to know that the Thanksgiving buffet did not meet your expectations and that the food quality was lacking. Your feedback is important, and I assure you we will look into these issues with our team to ensure improvements are made. Thank you for sharing your thoughts, and we hope you might consider giving us another chance for a better experience in the future. Best, Granite City Brewery Management
   

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6. V

   Vicki

   Chicago

   1 review

   3.0

   1 review

   Dined on 28 November 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 4

   Good variety of food for Thanksgiving Buffet. Taste was just a little better than average. Food was barely warm, lots of people leaving the warmers open. The service and price was great. We were seated on time.
   

   Granite City Food & Brewery - Kansas CityResponded on 3 December 2024

   Hi Vicki, Thank you for your feedback regarding your recent visit to Granite City Brewery. I'm glad you enjoyed the variety and the service, but I'm sorry to hear that the food temperature and taste didn't meet your expectations. Your comments are important, and I will ensure our team looks into these concerns. We appreciate you sharing your thoughts, and we hope to provide you with a better experience during your next visit. Thank you for bringing this to our attention!
   

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7. E

   Ed

   Calgary

   1 review

   3.0

   1 review

   Dined on 28 November 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 3

   The server, Franklin, was the best. We had a large group of 20, yet he took care of everyone and made our dinner experience special. My adult children, still remembered his name the next day. Food was fair to good. Some buffet items were barely warm, others were hot. Generally the food was ok. I had a grandson with significant food allergies and work with the general manager days before about accommodations for him. The staff did not know about this and initially would not help. Franklin took care of us. This wasn’t the worst experience I ever had, but wished it could have been better.
   

   Granite City Food & Brewery - Kansas CityResponded on 3 December 2024

   Hi Ed, Thank you for your feedback regarding your recent visit to Granite City Brewery. I'm glad to hear that Franklin provided excellent service and helped enhance your experience. However, I apologize for the issues you encountered with the food temperature and the communication regarding your grandson's dietary needs. Your comments are valuable, and I will ensure our team looks into these matters to improve. We appreciate you sharing your thoughts, and we hope to welcome you back for a better experience in the future. Thank you!
   

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8. D

   Debbie

   Kansas City

   1 review

   2.0

   1 review

   Dined on 28 November 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   Staff were pleasant helpful. We expected more options on the Thanksgiving buffet and had been told there would be a salad bar. The biggest issue we had was that the food wasn’t hot, or even warm in some cases even though it was in warming trays. The quality of the food did not match the high price.
   

   Granite City Food & Brewery - Kansas CityResponded on 3 December 2024

   Hi Debbie, I’m sorry to hear that your experience at Granite City Brewery didn’t meet your expectations. We appreciate your feedback regarding the Thanksgiving buffet options and the food temperature. Your comments are valuable, and we will take action to look into these concerns with our team. Thank you for sharing your thoughts, and we hope you might consider giving us another opportunity for a better experience in the future.
   

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9. R

   Rose

   Kansas City

   1 review

   5.0

   1 review

   Dined on 28 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The mashed potatoes were awesome. Only drawback was that the yummy gravy was way way far away from the potatoes on the buffet line. Our server was very attentive to our group of 12 and took great care of us. This was our second Thanksgiving at Granite City. Highly recommend.
   

   Granite City Food & Brewery - Kansas CityResponded on 3 December 2024

   Hi Rose! Thank you for your wonderful review! We're thrilled to hear that you enjoyed the mashed potatoes and appreciated your server's attentiveness during your Thanksgiving visit. We understand your feedback about the gravy placement and will look into it to improve our buffet experience. Your support means a lot to us, and we hope to welcome you back to Granite City Brewery for more delicious meals in the future! Cheers!
   

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10. R

    Rebecca

    Kansas City

    6 reviews

    5.0

    6 reviews

    Dined on 28 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Our server in the bar area was great! The Thanksgiving buffet was good.
    

    Granite City Food & Brewery - Kansas CityResponded on 3 December 2024

    Hi Rebecca! Thank you for your review! We’re glad to hear that you enjoyed the Thanksgiving buffet and that our server in the bar area provided great service. Your feedback is important to us, and we will certainly take note of your experience as we strive to improve. We appreciate your support and look forward to welcoming you back to Granite City Brewery soon! Cheers!
    

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