Granite City Food & Brewery - Sioux Falls

Review summary

1. M

   Mikayla

   South Dakota1 review

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   The Food was great. Our Server was rude. Overall would rather there again. But I would request a different server.
   

   Granite City Food & Brewery - Sioux FallsResponded 4 days ago

   Hi Mikayla, we're glad to hear that your food was great. However, we're sorry to learn about your experience with the server. Providing excellent service is important to us, and your feedback will be taken seriously. We appreciate you bringing this issue to our attention, and we will look into it to ensure a better experience in the future. Thank you for sharing your thoughts, and we hope to have the opportunity to serve you again.
   

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2. G

   Grossmister VIP

   Des Moines5 reviews

   2.0

   Dined on 9 March 2025

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   Had the Mediterranean Chicken it was tough and rice was undercooked. Meatloaf was fair but the ketchup sauce had a sweet strange flavor. Waitress was very professional and pleasant but is was very apparent they were understaffed or the leadership didn’t have their act together.
   

   Granite City Food & Brewery - Sioux FallsResponded 7 days ago

   Hi Grossmister, we’re sorry to hear about your experience at Granite City Brewery. It's disappointing to learn that the Mediterranean Chicken and rice did not meet your expectations, and we appreciate your feedback about the meatloaf as well. We are glad to hear that your waitress was professional and pleasant, but we understand the impact of being understaffed. Your comments are important to us, and we will take action to address these concerns with our team. Thank you for sharing your thoughts, and we hope to improve your experience in the future.
   

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3. B

   Beckie VIP

   South Dakota11 reviews

   5.0

   Dined on 9 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent waiter and awesome food - will surely return soon!!
   

   Granite City Food & Brewery - Sioux FallsResponded 7 days ago

   Beckie, thank you for your fantastic review! We're thrilled to hear that you had an excellent experience with our waiter and enjoyed the awesome food at Granite City Brewery. Your positive feedback inspires our team to continue providing great service and delicious dishes. We look forward to welcoming you back for another amazing visit soon!
   

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4. OT

   OpenTable Diner

   Orlando1 review

   1.0

   Dined on 28 February 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Our waiter came to our table once to take our order and he never came back until we flagged him down for the check! The manager delivered our meals with empty glasses of all 4 of us. We had to ask for refills, he didn’t offer and then only brought 2 and never returned! We flagged down a hostess to get us refills. She said she would and never did! It was the worst service I’ve had by all the employees! I won’t return!
   

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5. M

   Mike

   South Dakota1 review

   2.0

   Dined on 23 February 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Had reservations for 7 plus 2 high chairs. They were not very busy & had many open tables. We were crammed into a table that barely fit 6 while other bigger tables were open & remained open. We had to repeatedly ask for refills on our water & sodas. We were there for brunch & our empty plates were never removed from our already crammed table. Another large party came in after us & they were seated with ice water at each seat before they arrived. Nothing like that for us. The "prime rib" was an end piece cut almost an inch thick & was mostly fat & gristle. I hate wasting food especially at a buffet but the beef was not edible. There was fruit & bacon on the floor in the buffet line causing one of us to almost fall with a plate of good. On tile flooring it's very slippery. Very, very expensive for poor service, loud atmosphere, poor prime rib & again poor service. We have been to GC many times but not for a while. This was truly a terrible experience.
   

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6. T

   Tim

   South Dakota1 review

   2.0

   Dined on 23 February 2025

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 4

   Typically Granite City is our go-to restaurant when coming in from out of town. This visit started off well with a waiter that seemed engaged and ready to serve. Apps and entrees came out quickly. Then it went downhill. It was nearly an hour before he came back to check on us for our desert order. We were finally able to place that and then it was again, nearly an hour before that arrived. Finally told him to just make it all to go as we had someplace to be. Apparently this upset someone who was in charge of making deserts as the cookie was completely shattered, leaving a very poor impression. Hopefully this was a fluke as we have really enjoyed this restaurant in the past. Not sure if this was a matter of being understaffed, overwhelmed, or what. This experience was disappointing--hopefully the next will be better.
   

   Granite City Food & Brewery - Sioux FallsResponded on 28 February 2025

   Hi Tim, We appreciate the feedback about your recent visit. Glad to hear your experience started well but dropped off when it came to dessert time and the condition the cookie came out. I'll be talking to the team to reteach check back times on tables and to be more attentive to our guests needs during their meal progress. Your comments are crucial in improving our service with new and current staff. We'll take a look into these issues to ensure a better experience for our guests in the future. We appreciate your patronage and hope to welcome you back soon for a more enjoyable visit. Axel Ortega Restaurant Manager
   

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7. J

   Jacob

   Omaha3 reviews

   2.0

   Dined on 16 February 2025

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   Our food came late, and when it did, it was cold and soggy.
   

   Granite City Food & Brewery - Sioux FallsResponded 4 days ago

   Hi Jacob, we're sorry to hear that your experience at our restaurant did not meet your expectations. It's disappointing to learn that your food arrived late and was cold and soggy. Your feedback is valuable, and we will take action to address these concerns with our team. Thank you for sharing your thoughts, and we hope to have the opportunity to improve your experience in the future.
   

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8. B

   Bianca

   South Dakota1 review

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had the Valentines Day dinner for 2 and it was delicious. The portion sizes were perfect. The noise levels were as expected for a fully packed restaurant while a live musician. Our server was attentive and made sure our drinks never ran out.
   

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   Granite City Food & Brewery - Sioux FallsResponded on 16 February 2025

   Bianca, Thank you for your wonderful review of Granite City Brewery! We're thrilled to hear that you enjoyed your Valentine's Day dinner, found the portion sizes perfect, and appreciated the attentive service from your server. It's great to know that the atmosphere was just right for a packed restaurant with live music. Your feedback is valuable, and we will share it with our team. We look forward to welcoming you back for another delightful experience soon!
   

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9. J

   Jacob

   South Dakota1 review

   3.0

   Dined on 15 February 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 2

   Typical service for a busy Friday night on Valentine’s day. However, my chicken was hard as a rock it was very difficult to cut with my knife… They had a live performer which was good but would could barely hear each other it was so loud. The waitress was kind and busy.
   

   Granite City Food & Brewery - Sioux FallsResponded on 16 February 2025

   Hi Jacob, Thank you for sharing your experience at Granite City Brewery. We're sorry to hear that your chicken was not up to standard and that the noise level made it difficult to enjoy your evening. We appreciate your kind words about our waitress and the live performer. Your feedback is important to us, and we will take action to look into these issues. We hope to provide a better experience during your next visit.
   

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10. B

    Brenda

    South Dakota3 reviews

    5.0

    Dined on 15 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Delicious and FUN dining for Valentine's Day!
    

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    Granite City Food & Brewery - Sioux FallsResponded on 16 February 2025

    Brenda, Thank you for your delightful review of Granite City Brewery! We're thrilled to hear that you had a delicious and fun dining experience for Valentine's Day. Your positive feedback motivates our team to continue creating enjoyable moments for our guests. We look forward to welcoming you back for another fantastic meal soon!
    

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