Grapefruit Basil – Tommy Bahama Miramonte Indian Wells

Review summary

1. J

   Jamie

   Portland

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 1

   Food: our food obviously sat in the kitchen too long before being served and was lukewarm warm at best. I ordered the macadamia crusted halibut which is normally hot, crisp with a nice browned finish. It was pale and soggy. I sent it back and the replacement was as it should be. For $44 with no side included it better be perfect Every time. My guest ordered the short ribs. The potato mash was barely warm and short ribs not much better. Flavor was good but who likes cold food? Unfortunately my guest opted to take the entire thing home to heat it properly. We were there at opening, 5pm and the restaurant was not busy so that’s not the reason for subpar food. Waiter didn’t come by to check on us after serving so we had to chase him down to get my meal replaced. No compensation offered by the manager who did briefly stop by, not that I was looking for that but to mess up both entrees and my guest couldn’t even eat hers??? Ambiance: First time sitting on the patio. Be prepared for grossly uneven tables and lots of dirt on your shoes and any belongings that drop to the ground. Our table was placed between two trees on a narrow path that every server had to squeeze around non-stop the entire time. They also had to duck under a tree branch. It was like sitting in the middle of a highway, very disturbing.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 1 day ago

   Jamie, Thank you for taking the time to share your experience at Grapefruit Basil. We're truly sorry to hear that your visit didn't meet expectations. Our goal is to provide exceptional dining experiences, and it's disappointing to learn we fell short in both food quality and service during your visit. We're sorry your macadamia-crusted halibut and short ribs were not prepared correctly, and we also regret that our service and patio seating didn't meet your expectations. Your feedback is invaluable, and we'll be addressing these concerns with our team to ensure we do better. We'd love the opportunity to welcome you back for a much-improved experience. Our Director of Outlets, Andrew Roddy will reach out to you. Warmly, Melissa Asmus Director of Marketing
   

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2. N

   Narda

   VIP

   Calgary

   27 reviews

   3.0

   27 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Went for happy hour at the bar. Drinks were great, had the New fashion which was delightful. Enjoyed the halibut tacos and wings. I’d personally have the tacos again and wasn’t a fan of the wings. Server was nice however went in her break and there was no coverage in her absence. Would go back and try supper in the evening when the light were on. Wouldn’t rush back to their happy hour.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 1 day ago

   Hi Narda, Thank you for your review. Your feedback is greatly appreciated, although my sincere apologies for the lack of service during your server's break. We’ll make sure to address this issue with our team to ensure that our service standards are continuously upheld. We hope to have the opportunity to provide an even better experience in the future. Sincerely, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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3. M

   Mary

   Milwaukee

   5 reviews

   2.0

   5 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Just not worth the effort. Our server was great but everything else was lacking
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 3 days ago

   Hi Mary, Thank you for the feedback. We set a high standard for ourselves and are truly sorry that we did not meet your expectations. We appreciate your feedback and we are committed to addressing the issues you encountered. We hope you will allow us another opportunity to exceed your expectations in the future. Sincerely, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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4. R

   Roxanne

   VIP

   Phoenix

   13 reviews

   3.0

   13 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   Very slow service. Not enough staff. To be fair they had a huge private party going on at the same time we were there.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 4 days ago

   Hi Roxanne, Thank you so much for sharing your review. Regardless of the number of other guests being served, we strive to provide a high standard of service and we regret that wasn't the case with your meal. Guest satisfaction is our top priority, and we will work to make improvements in this area. We hope to have another opportunity to provide you with the excellent experience you deserve. Sincerely, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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5. S

   Shari

   VIP

   Los Angeles

   9 reviews

   5.0

   9 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The service was outstanding! We went there to celebrate a birthday. The food and service were over the top. They pay attention to detail! Give it a try if you are looking for something new.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 4 days ago

   Hi Shari, Thank you for your recent birthday celebration at Grapefruit Basil. Your wonderful feedback means a lot to us and we're delighted that the food and service were over the top! We look forward to welcoming you back again soon! Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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6. B

   Bouchra

   VIP

   San Diego

   9 reviews

   5.0

   9 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food was delicious and the s revive was great.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 4 days ago

   Hi Bouchra, We are delighted that your recent experience with us was 5-star! Your feedback is greatly appreciated. We look forward to serving you again soon! Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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7. K

   Kathy

   VIP

   Kansas City

   92 reviews

   5.0

   92 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an excellent brunch and our waiter was fabulous
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 4 days ago

   Hi Kathy, We are delighted that your recent experience with us was 5-star! Your wonderful feedback on the excellent food and fabulous waiter is truly valued. It was our pleasure to have you as our guest. We look forward to welcoming you back next time. Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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8. A

   Anna

   San Diego

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   They were severely understaffed. But the staff was also poorly trained. Someone would walk by and pick up only 1 plate while leaving remaining dirty appetizer dishes for over 1/2 hour. One drink took 25 minutes, then 10 minutes later another server brought a duplicate of the same drink. After informing her that we already received it, she still charged us for the duplicate drink that she knew she carried away from our table. Getting that 2nd phantom drink removed from the bill took another 20 minutes. Very slow and unprofessional.
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 4 days ago

   Hi Anna, Thank you for your review. We set a high standard for ourselves and we truly regret that the service fell short with your visit. Please know that we will address your concerns with our team to ensure we provide better service in the future. We hope to have the opportunity to welcome you back for a much-improved experience next time. Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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9. C

   Christina

   VIP

   Vancouver

   35 reviews

   2.0

   35 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   I was taking my friends to this restaurant. I'm a huge Tommy Bahamas fan. I was very underwhelmed with my experience at this location. They were shortstaffed. They had had a convention at the resort my friend ordered a jack Daniels and Coke and they were out of jail of it, she then ordered something else and they were out of that too. Her husband ordered a Modelo beer and they were out of that too. it was so embarrassing and took 45 minutes for them to get a drink. The food was fine, but the seafood dish, my friend ordered that touted, scallops and crab, etc., etc. had one scallop and very little anything else and it was like an appetizer size for a lot of money overall, it was very disappointing. Our server was fine but overworked so scarce 
   

   Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 4 days ago

   Hi Christina, Thank you for your review. We set a high standard for ourselves and we truly regret that the service fell short with your visit. Please know that we will address your concerns with our team to ensure we provide better service in the future. We hope to have the opportunity to welcome you back for a much-improved experience next time. Best regards, Andrew Roddy General Manager – Restaurants, Bars, and Events
   

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10. D

    Diane

    Palm Springs

    39 reviews

    4.0

    39 reviews

    Dined 7 days ago

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5

    I made reservations for outside and when got there all they had was a table in the sun. we said we would wait for a table which turned out to be 45 minutes.
    

    Grapefruit Basil – Tommy Bahama Miramonte Indian WellsResponded 4 days ago

    Hi Diane, Thank you for your recent dining experience with us. I'm glad that overall your experience was very good, however, my sincerest apologies that we couldn't immediately accommodate you with a table in the shade and that you had to wait for one. Please know that we take your feedback seriously, and we are committed to making improvements based on your comments. We hope to have the opportunity to welcome you back for an even better experience in the future. With gratitude, Andrew Roddy General Manager – Restaurants, Bars, and Events
    

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