Guy Fieri’s - Harrah's Casino Council Bluffs

Review summary

1. T

   Tony

   Indiana

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   This was our Christmas dinner. Our food came out cold I had the special witch was strip steak and shrimp the shrimp skewers on the steak was as cold as cocktail shrimp the rest of the sides luke warm my wife ordered the Cajun Chicken Alfredo it was ice cold. She sent it back asking for it to just be warmed up. We waited 20+ min for her food to return me trying to wait for hers as mines getting even colder. There was ppl who were sat ordered and got their food and her warm up still had not shown up. After that we had enough our Christmas dinner was ruined my food was now inedible and her warm up was still nowhere. We finely thrown in the towl said we didn't want the warm up we just want the bill. They took her meal off she never got no sorry no extras no anything. The most horrible service I've had in the Council bluffs Omaha area. If I was Guy I'd be embarrassed by this location.
   

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2. A

   Alvaro

   Omaha

   2 reviews

   5.0

   2 reviews

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The burgers were amazing and the waiter was very attentive.
   

   Guy Fieri’s - Harrah's Casino Council BluffsResponded 2 days ago

   Thank you so much for your kind words! We're thrilled to hear that you enjoyed our burgers and found our service attentive. We appreciate your feedback and look forward to serving you again soon.
   

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3. S

   SHARON

   Des Moines

   1 review

   5.0

   1 review

   Dined on 20 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   price comparable to other restaurants. service perfect, food great, better than most other restraunts.
   

   Guy Fieri’s - Harrah's Casino Council BluffsResponded 2 days ago

   Thanks for visiting us, Sharon! We're thrilled to hear that you enjoyed our service, and food. Your kind words truly mean a lot to us. We look forward to serving you again soon!
   

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4. J

   James

   Omaha

   1 review

   5.0

   1 review

   Dined on 28 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food. Staff is very courteous. Portions are generous and proce is reasonable
   

   Guy Fieri’s - Harrah's Casino Council BluffsResponded on 1 December 2024

   We're thrilled to hear that you had a fantastic experience at Guy Fieri's - Harrah's Casino Council Bluffs! It's great to know that our food, staff, and portion sizes met your expectations. We always aim to provide a friendly and accommodating dining experience, and your kind words truly mean a lot to us. We look forward to welcoming you back soon for another excellent meal.
   

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5. S

   Sherie

   Des Moines

   12 reviews

   3.0

   12 reviews

   Dined on 28 November 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   Ate here twice over weekend. First off the regular menu. Food came out lukewarm. Burger was extremely soggy, more like wet and inedible.No seasoning on burger. Fries were also lukewarm and not fresh. Appetizers were soggy and lukewarm.
   

   Guy Fieri’s - Harrah's Casino Council BluffsResponded on 1 December 2024

   Thanks for the review, we're really sorry to hear that your two visits didn't live up to your expectations. We pride ourselves on our food and it's disappointing to hear that it fell short this time. Your feedback about the burgers and fries is also noted. We're glad you found value in your meal, but we understand that it's not everyone's cup of tea. We hope to have the opportunity to serve you again and provide a better dining experience.
   

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6. SD

   StephDM

   Omaha

   2 reviews

   2.0

   2 reviews

   Dined on 24 November 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 2

   Definitely do not recommend. The food was not good. The wings were dry, my pasta was cold, my son didn’t eat his plain hamburger because the meat tasted funky. The food is overpriced for what you get. Save your time and money.
   

   Guy Fieri’s - Harrah's Casino Council BluffsResponded on 24 November 2024

   Hi Steph, We're sorry to hear about your recent experience at Guy Fieri's. We pride ourselves on delivering high-quality food and service, and we're disappointed to hear that we fell short during your visit. We take your comments about the wings, pasta, and the hamburger seriously and will address this with our culinary team. We appreciate your feedback as it helps us to improve. We hope you'll give us another chance to serve you better in the future.
   

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7. K

   Karla

   Oklahoma City

   4 reviews

   5.0

   4 reviews

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Waitor was excellent and food was awesome. Large portions of food.
   

   Guy Fieri’s - Harrah's Casino Council BluffsResponded on 13 November 2024

   Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your dining experience with us at Guy Fieri’s. It's great to know that our food and portion sizes hit the mark for you. We strive to provide excellent service and it's heartening to know that you found it here. We appreciate your kind words and look forward to welcoming you back soon!
   

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8. K

   Ken

   New York City

   44 reviews

   4.0

   44 reviews

   Dined on 21 September 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   i expected more, but it was good for a burger or apps. they cloed the bar due to an event, so that was a bad start, but it filled the bill.
   

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9. OT

   OpenTable Diner

   Omaha

   1 review

   4.0

   1 review

   Dined on 14 September 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   We had reservations at the restaurant for breakfast at 9:30, but that space was not open when we arrived. The snack bar was open instead. We were told that the servers hadn't shown up for the restaurant space. Apologies were made and we were seated in the snack bar. The service we received was excellent and the food was as well. Great job by the staff who did show up! Our only disappointment was fir our out of town guests! They hadn't ever tried Flavortown and are big fans of Guy Feiri and his cooking shows! The restaurant space would have been a really neat attraction for them.
   

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10. M

    Michelle

    Omaha

    2 reviews

    4.0

    2 reviews

    Dined on 29 August 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    We took friends and family for our son's 21st birthday. We were pleasantly surprised. The food was very good. The service was great. Our server was very friendly and knowledgeable.
    

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