Dined on 16 February 2025
- Overall 2
- Food 1
- Service 1
- Ambience 5
The overall dining experience was disappointing. The lamb shank and ribeye lacked flavor and was just downright awful, and the service was horrible though it appeared there was only one server managing the entire dining room, which is unacceptable for a busy Valentine’s Day weekend. While I understand the current economic climate, the staffing level negatively impacted the experience. On a positive note, the restaurant’s ambiance and drinks were enjoyable. However, the overall experience did not meet expectations.
Habitat Feed & Social at Grand Bohemian Hotel Mountain BrookResponded on 21 February 2025Dear Brandon,
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience did not meet your expectations. We take pride in delivering great food and service, and it’s clear we missed the mark during your visit. Please know that your concerns are being taken seriously, and we are addressing them with our team to ensure we do better in the future.
I would love to have the opportunity to hear from you regarding the details of your experience. If you're open to it, please reach out to me at (205) 414-0505, and we’ll be happy to discuss how we can improve your experience in the future.
Best regards,
Coe Taylor
Food & Beverage Manager
Grand Bohemian Mountain Brook