Hacienda San Angel Gourmet

Review summary

1. T

   Tim

   Calgary

   5 reviews

   5.0

   5 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Such a beautiful setting and make sure that the mariachi band is playing. Wear warm clothing as the wind is blowing and the food is fantastic.
   

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2. T

   Tope

   VIP

   Chicago

   13 reviews

   1.0

   13 reviews

   Dined today

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   Disappointing service by the welcoming host. Pushed us to a corner back table. Didn’t offer any of the services available to other patrons such as a bag holder. Really really rude and certainly won’t come back or recommend this place. The view and food are nice but service really wasn’t. If you can overlook service you might like the view and food.
   

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3. A

   Austin

   VIP

   Las Vegas

   2 reviews

   4.0

   2 reviews

   Dined today

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The service was amazing. Mariachi band was good. The atmosphere is super cool. Food was good but not as good as expected.
   

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4. m

   mike

   Cleveland

   11 reviews

   5.0

   11 reviews

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of the absolute BEST restaurants in the WORLD!!!
   

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5. D

   Donna

   Toronto

   7 reviews

   5.0

   7 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   From the time we arrived to the time we left the service , food ,drinks, even the violinist were wonderfu! Our server Raul was very attentive and made sure we enjoyed our beautiful Christmas Eve night. Gracais!
   

   Hacienda San Angel GourmetResponded 3 days ago

   We are so happy that you enjoyed your visit. Thank you for dining with us and for taking the time to leave us a review. I will be sure the kitchen, Raul and his team know their efforts were appreciated. Wishing you a very Merry Christmas!
   

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6. R

   Rebekah

   Dallas

   6 reviews

   5.0

   6 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were here for Christmas Eve dinner; beautiful setting! Very impressed and will come back with friends. I had the Caesar salad and angel hair pasta - both were great. Husband had the bone in filet and it was cooked perfectly. Highly recommend for a nicer dinner. Wear flats if you are walking up from centro, a ton of stairs but worth it for the view.
   

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   Hacienda San Angel GourmetResponded 3 days ago

   Wonderful! We are delighted you enjoyed your visit here. Thank you for dining with us and for taking the time to give us a review and rating. Wising you a very Merry Christmas!
   

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7. D

   Danae

   Puerto Vallarta

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Don’t miss your chance to experience this restaurant. It was an experience to remember. Will definitely be back. I went with my husband and son and we had such a lovely time. You can’t beat the food, the service and the view.
   

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8. L

   Laura

   Los Angeles

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely always. Great food, great service. Especially come for the history and the support of the SPCA.
   

   Hacienda San Angel GourmetResponded 1 day ago

   Merry Christmas and Happy New Year Laura! I´m glad you continue to enjoy your visits here. Thank you so much for your patronage and support for the SPCA. I hope you have had a wonderful Christmas and that the next year is a good one!
   

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9. T

   Tim

   Miami

   13 reviews

   3.0

   13 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   Beautiful place. Incredible setting and ambiance. Service was decent but did not live up to the level of the prices or overall experience. The shrimp soup was outstanding. The rest of the meal was perfectly fine but nothing special. Mariachi band was outstanding. The Richard Burton drink was horrible. Had to get up from table after we were seated where no one even came to the table for 10 mins. Not even water or a menu. Had to ask three times for butter for the bread. Bread was cold when it finally arrived.
   

   Hacienda San Angel GourmetResponded 3 days ago

   I am so sorry that your experience was not better. I have already addressed the manager and staff to identify what happened and to do better as is more our norm. I thank you for giving us a try and sharing your feedback. Guest enjoyment and feedback are highly valued. We normally provide a more enjoyable experience and I am sorry that is not what you received. Thank you again and I wish you a very Merry Christmas.
   

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10. R

    Randy

    VIP

    Washington DC

    12 reviews

    4.0

    12 reviews

    Dined 5 days ago

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5

    Stunning, beautiful location and ambience. Love this place, unfortunately a couple oversights made the evening a bit disappointing. I had noted in the reservation that it was my spouse’s birthday which was acknowledged when we checked in for our reservation. However, it seemed to have not been communicated to our server as it was not celebrated which is a tradition with the presentation of a desert, singing of happy birthday by the Mariachi band and a sparkler. Also, we ordered dessert and waited for more than 30 minutes, when we asked about the delay it apparently never was ordered. Otherwise the staff was very friendly and accommodating. This is a very special place and this was a return visit so expectations were high and we missed the celebration of a special event.
    

    Hacienda San Angel GourmetResponded 3 days ago

    We missed the birthday?! I am so very sorry. I am already addressing this with my staff to do better as is our norm. Your enjoyment and your feedback are highly valued. Thank you for taking the time to share your experience so we can take steps towards preventing this again for someone else. Thank you for your patronage and I wish you a very Merry Christmas.
    

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