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Hacienda Sisal - Cancun, Cancún, ROO

Hacienda Sisal - Cancun

4.4
4.4
225 Reviews
MXN500 and over
Mexican

Make a booking

2 people
19:00
Booked 16 times today
  • Good for groups
  • Great for creative cocktails
  • Lively
The Mexican food we serve at Hacienda Sisal restaurant in Cancun is a labor of love and a matter of pride for our chefs, a celebration of Mexico’s glorious culinary heritage.

Savor mouthwatering Mexican food, tequila for connoisseurs and much more in a romantic setting with warm hacienda hospitality

Order delivery or takeout

Private dining

Private dining

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Dining areas

Additional information

  • Dining style
    Casual Elegant
  • Price
    MXN500 and over
  • Cuisines
    Mexican, Contemporary Mexican, Traditional Mexican
  • Hours of Operation
    Brunch Sun 08:00–14:00 Dinner Daily 17:00–23:00 General Children half pr Daily 17:00–23:00
  • Phone number
    998 848 8220
  • Payment Options
    AMEX, Mastercard, Visa
  • Dress code
    Smart Casual
  • Executive Chef
    Nelly García
  • Area
    Cancún
  • Parking details
    Estacionamiento de Hotel, Valet Parking lo domingos am
  • Public transit
    Parada del Hotel Royal Sands.
  • Additional
    Banquet, Bar/Lounge, Beer, Beer Garden, BYO Wine, Cafe, Chef's Table, Cigar Room, Cocktails, Corkage Fee, Counter Seating, Entertainment, Gluten-free Options, Happy Hour, Kosher, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Takeaway, Vegan, View, Weekend Brunch, Wheelchair Access, Wine

What 225 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.4
4.4 based on recent ratings
  • 4.3Food
  • 4.5Service
  • 4.5Ambience
  • 4.1Value

NoiseModerate

Loved For

  • Cancun / Riviera Maya

    Good for groups

  • Cancun / Riviera Maya

    Great for creative cocktails

  • Cancun / Riviera Maya

    Hot spot

  • Cancun / Riviera Maya

    Neighbourhood gem

  • Cancún

    Good for groups

  • Cancún

    Great for creative cocktails

  • Cancún

    Hot spot

  • Cancún

    Neighbourhood gem

  • Cancún

    Lively

Review summary

AI-generated from verified diner reviews
Hacienda Sisal in Cancun offers a vibrant dining experience with "authentic Mexican food" and delightful drinks like "the best margaritas in Cancun." Guests praise the "amazing service" and festive atmosphere enhanced by mariachi music. Although some dishes could improve, the overall experience remains a "must-do when in Cancun."

225 Reviews
  1. Michael

    Philadelphia5 reviews

    5.0

    Dined on 26 February 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    This is always a great restaurant to visit. We usually ask for outside deck seating and have always been accommodated. Highly recommend their Golden Margaritas, they are a favorite with our family!

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  2. Sandy

    Kansas City9 reviews

    4.0

    Dined on 22 February 2025

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 5
    We always have loved eating here when we come to The Sands. Guacamole portion size was smaller. Beautifully decorated. It is a tradition. My fajitas were better for lunch in the resort. Like I said, it is tradition. That will always continue.

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  3. Ellen

    Cancun2 reviews

    4.0

    Dined on 20 February 2025

    1. Overall 4
    2. Food 4
    3. Service 3
    4. Ambience 5
    Usually I am very pleased with the service but this time we were rushed. I have no idea why. There was no one waiting for a table. They came out with the chips and dips but did not describe the selection to us. A few minutes later they removed the plates and put down our main course. Four of us had menu items requiring tortilla shells. They gave us one container with a few corn shells even though we specifically requested flour. I was able to catch the eye of someone from the wait staff and he reluctantly exchanged them for flour ones. Once again we received one container containing a total of 3 wraps even though I explained 4 of us would need the wraps. He returned a few minutes later with another container . At this point we just gave up. One of our guests ordered the steak fajitas but was given chicken and beef instead. When she brought this to their attention another waiter insisted she was mistaken. He was not our waiter and had nothing to do with her order. All in all it was unsatisfactory evening.

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  4. Terri

    Toronto3 reviews

    4.0

    Dined on 17 February 2025

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 5
    We were expecting a more authentic experience. Food lacked some flavour (guac albeit fresh & mole not spicy enough). Cocktails were tasty (appreciated the fresh pineapple juice). With the distinct taste and smell golf mezcal, I’m not sure there was much in my drink. Great service from staff and ambience was enjoyable.

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  5. Cindi VIP

    Cancun15 reviews

    1.0

    Dined on 16 February 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    Salmon was overcooked, dry and flavorless. Mashed potatoes were barely warm. Chicken and steak fajitas were served without beans or rice. Service was very slow. There appeared to be only 2 servers working in the large dining room. Loud background noise. Very disappointing. This used to be such a good restaurant.

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  6. Katie

    Kansas City1 review

    5.0

    Dined on 29 January 2025

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5
    So nice out on the patio! Had a morter bowl filled with cheese, chicken, beef, & shrimp….AMAZING!

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  7. Devin

    Minneapolis2 reviews

    5.0

    Dined on 24 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great. Really good home cooked Mexican food. Outstanding

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  8. Luis VIP

    Indiana10 reviews

    5.0

    Dined on 21 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Very good service, pleasant ambience and food was excellent. Will definitely go back in the near future when in Cancun.

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  9. Bradford

    Pittsburgh2 reviews

    5.0

    Dined on 20 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    German and Sergio, our waiters on separate occasions, were phenomenal - so friendly, hospitable, attentive and fun. Sisal is usually our first dinner after checking in at the Royal Sands. There’s a certain quality to the place that makes us feel immediately at home and in for a treat!

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  10. Viajes

    Cancun2 reviews

    2.0

    Dined on 19 January 2025

    1. Overall 2
    2. Food 2
    3. Service 5
    4. Ambience 3
    Tardaron más de una hora en entregar los platillos. En cuanto a la comida dos platillos estaban mal mal. El lugar esta padre ♥️

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FAQs

Hacienda Sisal - Cancun offers takeout which you can order by calling the restaurant at 998 848 8220.

Hacienda Sisal - Cancun is rated 4.4 stars by 225 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people
19:00
Booked 16 times today

Order delivery or takeout

Google Map for Hacienda Sisal - Cancun

Blvd. Kukulkan Km 13.5, Frente al Hotel Royal Sands, Cancún, ROO 77500

Dining areas

Additional information

  • Area
    Cancún
  • Hours of Operation
    Brunch Sun 08:00–14:00 Dinner Daily 17:00–23:00 General Children half pr Daily 17:00–23:00
  • Price
    MXN500 and over
  • Cuisines
    Mexican, Contemporary Mexican, Traditional Mexican
  • Dining style
    Casual Elegant
  • Dress code
    Smart Casual
  • Parking details
    Estacionamiento de Hotel, Valet Parking lo domingos am
  • Public transit
    Parada del Hotel Royal Sands.
  • Payment Options
    AMEX, Mastercard, Visa
  • Executive Chef
    Nelly García
  • Additional
    Banquet, Bar/Lounge, Beer, Beer Garden, BYO Wine, Cafe, Chef's Table, Cigar Room, Cocktails, Corkage Fee, Counter Seating, Entertainment, Gluten-free Options, Happy Hour, Kosher, Non-Smoking, Patio/Outdoor Dining, Patio/Outdoor Dining, Private Room, Takeaway, Vegan, View, Weekend Brunch, Wheelchair Access, Wine
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