Hackney's on Lake

Review summary

1. E

   Eileen

   Chicago

   8 reviews

   5.0

   8 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was so good. Had the new Smash Burger for lunch and it was delicious! The place is gearing up for St. Patrick's Day with shamrock decor and we had an Irish coffee after our meal to kick off the season! Our server was attentive and so nice and we noticed the great new tables and updated streamlined menus. We are regulars there so enjoying all the upgrades that have happened. Can't go wrong with lunch or dinner here. Plenty of space and tables to accomodate large groups. Also very kid friendly. For a fun, casual restaurant with friendly staff and great food Hackney's is the place. And don't for get to order the old classics like the onion loaf and the Hackney burger on dark rye!!
   

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2. K

   Kim812

   VIP

   Chicago

   73 reviews

   5.0

   73 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Consistently delicious. A warm comfort to look forward too.
   

   Hackney's on LakeResponded 5 days ago

   Thank you so much! We're thrilled to be a comforting and delicious spot for you. Hope to see you again soon!
   

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3. G

   Gary

   VIP

   Kansas City

   2 reviews

   2.0

   2 reviews

   Dined on 17 February 2025

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 2

   Was very excited to go there. The waitress was lovely. They did not have hamburger buns. Was quite surprised a hamburger place was out of buns. They had some excuse for why they did not have buns. How difficult would it be to run down to the local jewel and grab every bun they had. The place is in this disrepair. Overhead fixture was dangling from the ceiling as well as the fan. Food was average.  Was so disappointed and sadly would never go back. I never give bad reviews. This is a 1st.
   

   Hackney's on LakeResponded 5 days ago

   We’re really sorry to hear about your experience with us Gary. Running out of buns is definitely not something we ever want to happen, and we understand how frustrating that must have been. We appreciate your kind words about your waitress and your honest feedback about the food and atmosphere. We know we have some things to work on, and we’re always trying to improve. While we’re disappointed we let you down, we do hope you might give us another chance in the future.
   

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4. J

   Joe

   VIP

   Chicago

   38 reviews

   5.0

   38 reviews

   Dined on 15 February 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Love hackneys! Been coming over 50 years. The onion rings are second to none. Keep up the greatness.
   

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5. S

   Susan

   VIP

   Greater Boston

   26 reviews

   4.0

   26 reviews

   Dined on 8 February 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The hamburger appears to be a little smaller than it used to be. I guess that’s called inflation.
   

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6. C

   Charlene

   Chicago

   72 reviews

   5.0

   72 reviews

   Dined on 8 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Four of us dined here last night. Starters included their specialty fried onion that we could not stop eating until every morsel was gone. Also had the hearty clam chowder soup. salmon special was tasty and prepared perfectly with a mild soy ginger glaze served with red skin potatoes that were a bit bland. The burgers were also prepared perfect and tasted great. We tried two desserts, carrot cake with walnut cream cheese frosting and a double chocolate mousse with whipped cream, both fantastic
   

   Hackney's on LakeResponded on 10 February 2025

   We’re so glad you enjoyed the Salmon Special—it sounds like that soy ginger glaze really hit the spot! The burgers and desserts seem to have been a hit too, especially the carrot cake and double chocolate mousse, which are always fan favorites. We’re thrilled they lived up to expectations. Hope to see you back soon for more deliciousness!
   

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7. A

   Alison

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined on 7 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious! Great atmosphere! We always enjoy coming here, and will continue to do so, as well as recommend it to friends and family.
   

   Hackney's on LakeResponded 5 days ago

   Thank you so much! We’re so happy to hear you enjoyed the food and atmosphere. It means a lot that you keep coming back and recommend us to others. We can’t wait to see you again soon!
   

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8. W

   Wayne

   VIP

   Las Vegas

   45 reviews

   5.0

   45 reviews

   Dined on 2 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always the food & service were great. I look forward to coming back.
   

   Hackney's on LakeResponded on 10 February 2025

   Thanks so much Wayne for the kind words! We’re thrilled to hear you enjoyed the food and service. We can’t wait to have you back next time!
   

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9. S

   Susan

   VIP

   Chicago

   57 reviews

   2.0

   57 reviews

   Dined on 18 January 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   We have always enjoyed Hackney’s and come back often. Our group of four was sat right away. Though it took half an hour before we were able to nicely flag down a waitress. She offered to take our drink order and to send our waitress over. The same waitress brought our drinks back and we told her we had not had a visit from our actual server yet! It was 45 minutes before our waitress appeared. Never an apology or explanation as to why she had not acknowledged us. We placed our order and food came out quickly. It was delicious as always. Though our waitress never came back to ask us how everything was or if we would like to have another drink. When we were ready to leave, we had to ask for our check. This was the worst service we have received in the last year at a restaurant. There was nobody at the front hostess desk to mention this to when we left. The food was very good, but the service from our actual server was not what we expect from Hackney’s. Our server never introduced herself to us though her name started with “L” and she had black curly hair and glasses.
   

   Hackney's on LakeResponded on 28 January 2025

   Thank you Susan for sharing about your recent visit. We’re so glad you liked the food, but we’re really sorry to hear about the slow service—it’s definitely not up to our usual standard. We’ll be sure to talk to the team and make sure this doesn’t happen again. We appreciate your support and we look forward to welcoming you back again soon.
   

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10. V

    Victoria

    Chicago

    3 reviews

    3.0

    3 reviews

    Dined on 12 January 2025

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 3

    We found the food, particularly all appetizers and French fries not to be seasoned and lacking flavor.
    

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